Rated 5 out of 5 by Aleksandra Wonderful weekend!
Newly remodeled St. Regis is a perfect place to stay - great location, personal buttler, delicious food and elegant interiors.
April 14, 2014
Rated 5 out of 5 by art76 Best hotel to stay in NYC, period
If you are looking for a quiet hotel with exquisite attention to detail and spacious rooms, this is THE Hotel to stay in NYC. Their new remodeling has even attracted those of us who are young professionals. The check in process was flawless and I was promptly greeted by my butler as soon as I got into my room. The breakfast is quite generous in portions and I would only have compliments to give.
April 7, 2014
Rated 1 out of 5 by Jman OLD & TIRED
My lifetime Platinum status meant NOTHING to this hotel. No upgrade, no amenity, NOTHING. This failure aside, the rooms are old and out of date technologically when compared to others at this level. The TV actually had numerous cables exposed and just hanging. It didn't even have HD, in fact the picture was terrible! The bathroom didn't have a nightlight or dimmable lighting! The eButler was a complete disaster. The staff was much more impressed with themselves than I was. The Astor Court is in desperate need of updating and new upholstery on the furnishings. The chairs and couches were FILTHY.
May 9, 2012
Rated 5 out of 5 by SwimmerUSA There is only 1 St Regis, the best
All expectations and remembrances were excellent. Staff and my Butler were exceptional and timely.
April 8, 2014
Rated 5 out of 5 by Travlers Old world charm!!
We have stayed at many upscale hotels but The St. Regis is a step above the rest!!
April 1, 2014
Rated 5 out of 5 by TennisMom51 most elegant hotel
This was my first visit to the St. Regis in NYC. My visit exceeded my expectations as many of the older hotels in the city are in need of renovation. The St. Regis rooms are the cleanest and have the nicest beds, linens and appointments of any of the hotels I've stayed at in New York. I can't wait to return!
March 31, 2014
Rated 1 out of 5 by MichaelTS Poor Performance
Small room, staff that's unaccomodating, poor SPG loyalty - easily the worst SPG experience.
I've stayed at other St. Regis hotels where you're made to feel like the staff want to take care of you. At the NYC location I was ignored by the doorman, the butler did not even attempt to do the one thing I asked, and the front desk didn't give one ounce of care, or even try, to fulfill a request that was able to be fulfilled. Of the 125 SPG nights over the past years, this was the worst.
April 7, 2012
Rated 3 out of 5 by ReasonableCustomer In our many stays, THIS WAS THE WORST ROOM WE EVER HAD AT ST REGIS
We were married at The St Regis, have stayed several times, had my wife's 40th Birthday Party at the St Regis, and have made the hotel our major family function headquarters.
Did the staff welcome us back? NO.
Did they give us the worst room in the hotel? YES.
We were given a back side room with a tiny window to a shaft.
Also, if you liked the small library room off the lobby, forget it. The St Regis has turned it into a stationery store.
Oh well, Better Luck Next Time!
January 4, 2012