Rated 3 out of 5 by AdmiralDoria Classic hotel with some work to do to meet true luxury standards
Check in was a little annoying room as the room didn't appear to be ready at 1530 and the desk was a little inefficient. Also being asked a number banal questions after a 12 hour journey can be a little tedious. I'm SPG Gold and Platinum Amex but didn't get a room upgrade - however the room was beautiful (amongst the nicest I've had in NY). Breakfast was excellent (Cesar runs a tight ship). Butler service good (particularly Nelson). Gym was small but decent with good weights, massage was excellent. No fine dining restaurant and the bar seems to have lost it's sparkle. I think the hotel is probably very good but my experience was mixed
February 24, 2014
Rated 1 out of 5 by Jman OLD & TIRED
My lifetime Platinum status meant NOTHING to this hotel. No upgrade, no amenity, NOTHING. This failure aside, the rooms are old and out of date technologically when compared to others at this level. The TV actually had numerous cables exposed and just hanging. It didn't even have HD, in fact the picture was terrible! The bathroom didn't have a nightlight or dimmable lighting! The eButler was a complete disaster. The staff was much more impressed with themselves than I was. The Astor Court is in desperate need of updating and new upholstery on the furnishings. The chairs and couches were FILTHY.
May 9, 2012
Rated 3 out of 5 by Rammerjammer14 Nice but front desk let me down
Arrived at 10:30 am and asked if room could be ready. Answer, we already have someone in the room cleaning it, shouldn't be too long. I had an important confidential call that I had to take and could have went to office if the room was not ready. Instead I went to have a late bfast mtg w a colleague. Came back at noon. - call scheduled for 12:30 - and was told by another person that room was not ready and quoted the policy of check in. Obvious no chain of custody on my info. Then sent to biz center For the call which is really an embarrassment for a hotel of this style. No privacy. Net, I missed the call and not happy about this.
January 18, 2014
Rated 5 out of 5 by MdM55 Great service
great service, landmark facility with up to date technology
February 13, 2014
Rated 5 out of 5 by Bubby This hotel is outstanding
My husband and I have stayed at the St. Regis New York at least 10 times and each visit is better than the one before. Everything is always perfect. We cannot wait to come back!
February 10, 2014
Rated 4 out of 5 by JLMoura Great experience in NYC
I am a regular guest of St Regis, but this was the first time I stayed where it all started. Having visited other St Regis properties across the globe, I was expecting a more modern hotel, but quickly realised that the purpose of the hotel is to take you back to the golden era of the beginning of the 20th century. It is a very classic hotel and quite small for NY sizes, but everything functions flawlessly.
The butler service and the cordiality of the whole staff is incredible. Everyone remembers your name and have always a smile on their face.
During our stay, there was a snowstorm and they were short of staff. I only know this because I asked, since there was no delays nor lack of kindness from the team in the restaurant.
January 13, 2014
Rated 5 out of 5 by CMNJ Excellent in every way
Spent 1 night here during the holidays. We were pleasantly surprised to be upgraded to a gorgeous 1-bedroom suite. Beautiful furnishings, supremely comfortable bed, luxurious bathrooms. Just wonderful. And where to begin about the staff? Unbelievable service from every single staff member we met - from the doorman to check-in to the butler to housekeeping - all added nothing but great service and a smile to our stay. We will be back!
December 30, 2013
Rated 1 out of 5 by MichaelTS Poor Performance
Small room, staff that's unaccomodating, poor SPG loyalty - easily the worst SPG experience.
I've stayed at other St. Regis hotels where you're made to feel like the staff want to take care of you. At the NYC location I was ignored by the doorman, the butler did not even attempt to do the one thing I asked, and the front desk didn't give one ounce of care, or even try, to fulfill a request that was able to be fulfilled. Of the 125 SPG nights over the past years, this was the worst.
April 7, 2012