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Children per Room

This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Please note that at most Starwood hotels, guests 17 and under are considered children. All other guests are considered adults. You will be told of any hotel-specific differences in this policy on the following page.

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Customer Support

Starwood Preferred Guest Customer Care

To see numbers for one country at a time, click here.

Africa

Algeria

  • - SPG Preferred
    +353-21-4511056 (Regional number for Africa)
  • - SPG Gold
    +353-21-4511059 (Regional number for Africa)
  • - SPG Platinum
    +353-21-4511984 (Regional number for Africa)

Cameroon

  • - SPG Preferred
    +353-21-4511056 (Regional number for Africa)
  • - SPG Gold
    +353-21-4511059 (Regional number for Africa)
  • - SPG Platinum
    +353-21-4511984 (Regional number for Africa)

Chad

  • - SPG Preferred
    +353-21-4511056 (Regional number for Africa)
  • - SPG Gold
    +353-21-4511059 (Regional number for Africa)
  • - SPG Platinum
    +353-21-4511984 (Regional number for Africa)

Congo, Republic of the

  • - SPG Preferred
    +353-21-4511056 (Regional number for Africa)
  • - SPG Gold
    +353-21-4511059 (Regional number for Africa)
  • - SPG Platinum
    +353-21-4511984 (Regional number for Africa)

Djibouti

  • - SPG Preferred
    +353-21-4511056 (Regional number for Africa)
  • - SPG Gold
    +353-21-4511059 (Regional number for Africa)
  • - SPG Platinum
    +353-21-4511984 (Regional number for Africa)

Egypt

  • - SPG Preferred
    +353-21-4511056 (Regional number for Africa)
  • - SPG Gold
    +353-21-4511059 (Regional number for Africa)
  • - SPG Platinum
    +353-21-4511984 (Regional number for Africa)

Ethiopia

  • - SPG Preferred
    +353-21-4511056 (Regional number for Africa)
  • - SPG Gold
    +353-21-4511059 (Regional number for Africa)
  • - SPG Platinum
    +353-21-4511984 (Regional number for Africa)

Gabon

  • - SPG Preferred
    +353-21-4511056 (Regional number for Africa)
  • - SPG Gold
    +353-21-4511059 (Regional number for Africa)
  • - SPG Platinum
    +353-21-4511984 (Regional number for Africa)

Gambia

  • - SPG Preferred
    +353-21-4511056 (Regional number for Africa)
  • - SPG Gold
    +353-21-4511059 (Regional number for Africa)
  • - SPG Platinum
    +353-21-4511984 (Regional number for Africa)

Mauritius

  • - SPG Preferred
    +353-21-4511056 (Regional number for Africa)
  • - SPG Gold
    +353-21-4511059 (Regional number for Africa)
  • - SPG Platinum
    +353-21-4511984 (Regional number for Africa)

Morocco

  • - SPG Preferred
    353-21-4511056 (Toll free number)
  • - SPG Gold
    353-21-4511059 (Toll free number)
  • - SPG Platinum
    353-21-4511984 (Toll free number)

Nigeria

  • - SPG Preferred
    +353-21-4511056 (Regional number for Africa)
  • - SPG Gold
    +353-21-4511059 (Regional number for Africa)
  • - SPG Platinum
    +353-21-4511984 (Regional number for Africa)

Senegal

  • - SPG Preferred
    +353-21-4511056 (Regional number for Africa)
  • - SPG Gold
    +353-21-4511059 (Regional number for Africa)
  • - SPG Platinum
    +353-21-4511984 (Regional number for Africa)

Seychelles

  • - SPG Preferred
    +353-21-4511056 (Regional number for Africa)
  • - SPG Gold
    +353-21-4511059 (Regional number for Africa)
  • - SPG Platinum
    +353-21-4511984 (Regional number for Africa)

South Africa

  • - SPG Preferred
    0800 99 4274 (Toll free number)
  • - SPG Gold
    0800 99 4274 (Toll free number)
  • - SPG Platinum
    0800 99 4274 (Toll free number)

Tunisia

  • - SPG Preferred
    +353-21-4511056 (Regional number for Africa)
  • - SPG Gold
    +353-21-4511059 (Regional number for Africa)
  • - SPG Platinum
    +353-21-4511984 (Regional number for Africa)

Uganda

  • - SPG Preferred
    +353-21-4511056 (Regional number for Africa)
  • - SPG Gold
    +353-21-4511059 (Regional number for Africa)
  • - SPG Platinum
    +353-21-4511984 (Regional number for Africa)

Throughout Africa you may call:

  • - Preferred Guest
    +353-21-4511056
  • - Gold Preferred Guest
    +353-21-4511059
  • - Platinum Preferred Guest
    +353-21-4511984

Latin America

Argentina

  • - SPG Preferred
    0800 777 7555 (Toll free number)
  • - SPG Gold
    0800 777 6565 (Toll free number)
  • - SPG Platinum
    0800 777 7575 (Toll free number)

Brazil

  • - SPG Preferred
    0800 891 3570 (Toll free number)
  • - SPG Gold
    0800 891 3571 (Toll free number)
  • - SPG Platinum
    0800 891 3572 (Toll free number)

Chile

  • - SPG Preferred
    123 00 20 4485 (Toll free number)
  • - SPG Gold
    123 00 20 0653 (Toll free number)
  • - SPG Platinum
    123 00 20 0797 (Toll free number)

Colombia

  • - SPG Preferred
    01800 912 5588 (Toll free number)
  • - SPG Gold
    01800 912 5592 (Toll free number)
  • - SPG Platinum
    01800 912 5572 (Toll free number)

Costa Rica

  • - SPG Preferred
    0800 011 0816 (Toll free number)
  • - SPG Gold
    0800 011 0814 (Toll free number)
  • - SPG Platinum
    0800 011 0812 (Toll free number)

Ecuador

  • - SPG Preferred
    +52-55-5242 5660
  • - SPG Gold
    +52-55-5242 5972
  • - SPG Platinum
    +52-55-5242 5973

El Salvador

  • - SPG Preferred
    +52-55-5242 5660
  • - SPG Gold
    +52-55-5242 5972
  • - SPG Platinum
    +52-55-5242 5973

Guatemala

  • - SPG Preferred
    +52-55-5242 5660
  • - SPG Gold
    +52-55-5242 5972
  • - SPG Platinum
    +52-55-5242 5973

Guyana

  • - SPG Preferred
    +52-55-5242 5660
  • - SPG Gold
    +52-55-5242 5972
  • - SPG Platinum
    +52-55-5242 5973

Mexico

  • - SPG Preferred
    001-800-545-7853 (Toll free number)
  • - SPG Gold
    001-800-545-7854 (Toll free number)
  • - SPG Platinum
    001-800-545-7935 (Toll free number)

Nicaragua

  • - SPG Preferred
    +52-55-5242 5660
  • - SPG Gold
    +52-55-5242 5972
  • - SPG Platinum
    +52-55-5242 5973

Panama, Republic of Panama

  • - SPG Preferred
    001 800 545 7853 (Toll free number)
  • - SPG Gold
    001 800 545 7854 (Toll free number)
  • - SPG Platinum
    001 800 545 7935 (Toll free number)

Paraguay

  • - SPG Preferred
    +52-55-5242 5660
  • - SPG Gold
    +52-55-5242 5972
  • - SPG Platinum
    +52-55-5242 5973

Peru

  • - SPG Preferred
    0800 51 674 (Toll free number)
  • - SPG Gold
    0800 51 675 (Toll free number)
  • - SPG Platinum
    0800 51 676 (Toll free number)

Puerto Rico

  • - SPG Preferred
    1 800 545 7853 (Spanish service) (Toll free number)
    1 888 625 4988 (Toll free number)
  • - SPG Gold
    1 800 545 7854 (Spanish service) (Toll free number)
    1 888 625 4990 (Toll free number)
  • - SPG Platinum
    1 800 545 7935 (Spanish service) (Toll free number)
    1 888 625 4991 (Toll free number)

Uruguay

  • - SPG Preferred
    000 405 4157 (Toll free number)
  • - SPG Gold
    000 405 4157 (Toll free number)
  • - SPG Platinum
    000 405 4157 (Toll free number)

Venezuela

  • - SPG Preferred
    0800 100 2161 (Toll free number)
  • - SPG Gold
    0800 100 2188 (Toll free number)
  • - SPG Platinum
    0800 100 3512 (Toll free number)

Throughout Latin America you may call:

  • - Preferred Guest
    +52-55-47387022
  • - Gold Preferred Guest
    +52-55-47387023
  • - Platinum Preferred Guest
    +52-55-47387024

Middle East

Bahrain

  • - SPG Preferred
    800 00038 (Toll free number)
  • - SPG Gold
    800 00038 (Toll free number)
  • - SPG Platinum
    800 00038 (Toll free number)

Israel

  • - SPG Preferred
    +800 325 55555 (Toll free number)
  • - SPG Gold
    +800 325 65656 (Toll free number)
  • - SPG Platinum
    +800 325 75757 (Toll free number)

Jordan

  • - SPG Preferred
    +353-21-4511056 (Regional number for Middle East)
  • - SPG Gold
    +353-21-4511059 (Regional number for Middle East)
  • - SPG Platinum
    +353-21-4511984 (Regional number for Middle East)

Kuwait

  • - SPG Preferred
    +353-21-4511056 (Regional number for Middle East)
  • - SPG Gold
    +353-21-4511059 (Regional number for Middle East)
  • - SPG Platinum
    +353-21-4511984 (Regional number for Middle East)

Lebanon

  • - SPG Preferred
    +353-21-4511056 (Regional number for Middle East)
  • - SPG Gold
    +353-21-4511059 (Regional number for Middle East)
  • - SPG Platinum
    +353-21-4511984 (Regional number for Middle East)

Oman

  • - SPG Preferred
    +353-21-4511056 (Regional number for Middle East)
  • - SPG Gold
    +353-21-4511059 (Regional number for Middle East)
  • - SPG Platinum
    +353-21-4511984 (Regional number for Middle East)

Qatar

  • - SPG Preferred
    +353-21-4511056 (Regional number for Middle East)
  • - SPG Gold
    +353-21-4511059 (Regional number for Middle East)
  • - SPG Platinum
    +353-21-4511984 (Regional number for Middle East)

Saudi Arabia

  • - SPG Preferred
    800 844 1349 (Toll free number)
  • - SPG Gold
    800 844 1350 (Toll free number)
  • - SPG Platinum
    800 844 1351 (Toll free number)

Syria

  • - SPG Preferred
    +353-21-4511056 (Regional number for Middle East)
  • - SPG Gold
    +353-21-4511059 (Regional number for Middle East)
  • - SPG Platinum
    +353-21-4511984 (Regional number for Middle East)

Turkey

  • - SPG Preferred
    00800 353 90209 (Toll free number)
  • - SPG Gold
    00800 353 90209 (Toll free number)
  • - SPG Platinum
    00800 353 90209 (Toll free number)

United Arab Emirates

  • - SPG Preferred
    800 0441 3234 (Toll free number)
  • - SPG Gold
    800 0441 3234 (Toll free number)
  • - SPG Platinum
    800 0441 3234 (Toll free number)

Yemen

  • - SPG Preferred
    +353-21-4511056 (Regional number for Middle East)
  • - SPG Gold
    +353-21-4511059 (Regional number for Middle East)
  • - SPG Platinum
    +353-21-4511984 (Regional number for Middle East)

Throughout Middle East you may call:

  • - Preferred Guest
    +353-21-4511056
  • - Gold Preferred Guest
    +353-21-4511059
  • - Platinum Preferred Guest
    +353-21-4511984

North America

Anguilla

  • - SPG Preferred
    +1-519-637-6500 (Regional number for North America)
  • - SPG Gold
    +1-519-637-6500 (Regional number for North America)
  • - SPG Platinum
    +1-519-637-6500 (Regional number for North America)

Aruba

  • - SPG Preferred
    +1-519-637-6500 (Regional number for North America)
  • - SPG Gold
    +1-519-637-6500 (Regional number for North America)
  • - SPG Platinum
    +1-519-637-6500 (Regional number for North America)

Bahamas

  • - SPG Preferred
    +1-519-637-6500 (Regional number for North America)
  • - SPG Gold
    +1-519-637-6500 (Regional number for North America)
  • - SPG Platinum
    +1-519-637-6500 (Regional number for North America)

British Virgin Islands

  • - SPG Preferred
    1-519-637-6500 (Regional number for North America)
  • - SPG Gold
    1-519-637-6500 (Regional number for North America)
  • - SPG Platinum
    1-519-637-6500 (Regional number for North America)

Canada

  • - SPG Preferred
    1-888-625-4988 (Toll free number)
  • - SPG Gold
    1-888-625-4990 (Toll free number)
  • - SPG Platinum
    1-888-625-4991 (Toll free number)
  • - SPG Resorts
    1-855-ESCAPE1 (Toll free number)

Cayman Islands

  • - SPG Preferred
    +1-519-637-6500 (Regional number for North America)
  • - SPG Gold
    +1-519-637-6500 (Regional number for North America)
  • - SPG Platinum
    +1-519-637-6500 (Regional number for North America)

Saint Lucia

  • - SPG Preferred
    +1-519-637-6500 (Regional number for North America)
  • - SPG Gold
    +1-519-637-6500 (Regional number for North America)
  • - SPG Platinum
    +1-519-637-6500 (Regional number for North America)

United States

  • - SPG Preferred
    1-888-625-4988 (Toll free number)
  • - SPG Gold
    1-888-625-4990 (Toll free number)
  • - SPG Platinum
    1-888-625-4991 (Toll free number)
  • - SPG Resorts
    1-855-ESCAPE1 (Toll free number)

Virgin Islands

  • - SPG Preferred
    1-888-625-4988 (Toll free number)
  • - SPG Gold
    1-888-625-4990 (Toll free number)
  • - SPG Platinum
    1-888-625-4991 (Toll free number)

Throughout North America you may call:

  • - Preferred Guest
    1-519-637-6500
  • - Gold Preferred Guest
    1-519-637-6500
  • - Platinum Preferred Guest
    1-519-637-6500

Please note: For numbers marked + you may need to use an international direct dialing (IDD) Access Code, and your call may incur long distance charges. The IDD access code is 00 for most countries.