For non-US hotels, rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations. Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel's control and may impact the amount charged to your credit card. Please contact the hotel if you have any questions.
Disability Accessible Policy
The hotel facilities are disability accessible. Disability accessible guest rooms, located on the 4th floor just above of the Buffet restaurant rooms, are available upon request. These rooms have the same equipment as a normal Deluxe room but the bathroom is adapted accordingly.
In addition, we work with a third party to provide the following rental items:
- Wheelchair (50EUR up to 7 days, 90EUR up to 14 days)
- Electric Wheelchair (110EUR up to 7 days, 190EUR up to 14days)
- Electric Scooter (100EUR up to 7 days, 180EUR up to 14days)
- Crutch (15EUR up to 7 days, 20EUR up to 14days)
For bookings, please call the hotel directly or email email@example.com.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Check Cashing Policy
Personal checks are not accepted. Travelers checks are accepted, with valid identification. Other conditions may apply.
Credit Card Policy
In addition to the credit card requirement for reservations, a valid credit card must be presented at check-in.
Facility Use Policy
Children under 16 years of age are not allowed in the Infinity Pool on the 11th floor.
Family Plan Policy
Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.
Gift Certificate Policy
Reservations with gift certificates must be made directly with the hotel. To purchase or redeem a gift certificate, please email firstname.lastname@example.org or call the hotel directly.
Dogs weighting up to 5 kilograms are allowed (one per room). All dogs must stay in the room and are not permitted to enter the gardens, pool areas, children’s areas, lobby, bars and restaurants. A fee of 15 EUR per day, with a maximum of 50 EUR per stay (VAT not included) will be charged. Cats and other pets are not allowed.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Guests must be at least 16 years of age to access the pool and solarium on the 11th floor. The hotel accepts no liability for loss of clothing, valuables, or other belongings associated with the use of the swimming pools, nor for injury or death associated with the use of the hotel’s facilities or associated with massage or training services provided by a third party.
All guest rooms are 100% non-smoking. Please contact the hotel for further information.