The St. Regis Venice San Clemente Palace
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Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Seasonal Closure: November 8, 2015 - March 31, 2016
From November 8, 2015 to March 31, 2016, the resort will be closed for the winter season. The resort will reopen on April 1, 2016.
Accessible guest rooms are available and complimentary wheelchairs are provided for resort guests. Please contact the resort for additional details about the resort's accessible facilities and services.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Age Requirement Policy
Guests must be 18 years or older with photo identification to reserve a room.
Checks are not accepted.
Connecting Room Policy
The hotel is pleased to offer connecting rooms for your convenience. Please make your request as early as possible, to ensure availability.
The dress code throughout the resort is smart casual.
Early Departure Policy
The hotel applies penalty fees for early departures. Please verify applicable early departure penalty fees with Reception at check-in when you are asked to confirm your departure date.
Early Arrival Policy
Subject to availability, early arrivals may be accommodated prior to scheduled check-in time. Charges may apply. Please contact reservations for additional details.
Family Plan Policy
Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. The use of in-room sofa beds is considered additional bedding and will incur an additional fee. Rollaways, child rollaways and cribs may incur extra charges.
Gift Certificate Policy
We are pleased to accept gift certificates and will do our best to accommodate guest's requested dates for redemption. However, requested dates will be subject to availability at time of booking, unless otherwise stated on the gift certificate. To redeem a gift certificate, kindly contact our Director of Sales, Antonio Lorenzo Deperte, at (39)(041) 4750111, or fax (39)(041) 4750150.
ID Requirement Policy
For security purposes, valid photo identification is required at check-in. Acceptable forms include a drivers license, passport, and/or proof of age card.
Late Checkout Policy
Subject to availability, late checkouts may be arranged through the front desk. Charges may apply.
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
We are delighted to welcome pets. We permit one dog or cat per room (up to 10 kilograms) and provide the following amenities for their comfort: a bowl, a bed, a mat, and a Pet Welcome Kit.
We ask that all dogs are kept on a leash when outside the room, and do not permit pets in the hotel’s meeting rooms or restaurants.
No charges are applied for pets; however, guests will be responsible for any damage caused by their pets to the hotel property. Animals other than dogs and cats are accepted at the discretion of the General Manager. Please contact the hotel for further information.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the resort will not be responsible for any resulting fees or charges.
All services must be paid for at the time the service is rendered or upon check-out. We are pleased to accept cash or any major credit card. Accepted forms of payment include credit card, cash (Euros 999.99 maximum for Italian and EU or SEE citizens ), foreign currency (equivalent of Euros 999.99 maximum for Italian and EU or SEE citizens ), eurocheque, pre-payment by bank transfer. Personal cheques are not accepted. For special promotions or packages, full or partial prepayment is required and charged on credit card as stated in the terms and conditions.
The resort is not responsible for valuables left in guest rooms. The resort is fully compliant with all relevant local legislation as well as the hospitality industry’s standards concerning prevention, protection, and crisis response.
All guest room accommodations in the hotel are non-smoking. Please note that smoking is not permitted in the common areas inside the resort, as required by Italian law.