Rated 5 out of 5 by masmiguel Not all is pure luxury, but we felt absolutely comfortable
We passed wonderful holidays over there, with an absolutely Hawaiian-friendly and competent staff and a beautiful location. Even a 6pm check-out could be managed. All what the hotel publishes as advantages and photos is true: a beach, the old stylish hotel and the fantastic garden, plus the main street, Kalakaua Av, closest. We got our two-bed suite, unfortunately with only a shower and not any bath tub. The 331 was quiet as maybe most of the rooms in the old building. The rooms are without balcony, which finally was a bit disturbing, so I had to smoke chilling out in the garden. I did not change to a smokers room, so, without balcony, smoke also may have disturbed myself. Some small complaints were managed quickly They let you pay a "residence charge" which is well explained and includes, not bad at all, a free Wi-Fi and one hour of telephone calls all over the world per day. Plus a parking we did not need, so we had no car. They let you pay, if you want to access to their private part of the public beach, USD 40++ per couple and day for the sunbeds, umbrella included. The uncomfortable sunchairs poolside without cushion for my spine will be replaced soon, the GM she told me. The stay and the breakfast were pretty good. Go there on Sundays and you will have buffet which is cheaper.
30. November 2012
Rated 5 out of 5 by acastell Excellent on every level!
From check in (Sandra was amazing) to check out, everything was perfect! We spent 6 days at the RH. Each day better then the previous...staff and service was excellent....highly recommended!
4. April 2014
Rated 5 out of 5 by Chad71 Quiet and relaxing
Hotel proved a relaxing experience,ideal for older people..Staff excellent at accomadating our needs.We did find the beach facilities expensive(chairs and parasol)we never have to pay this in europw.
30. März 2014
Rated 5 out of 5 by Tom85 Great stay in Honolulu
The hotel provided everything I could ask for.
24. März 2014
Rated 5 out of 5 by WordyBeth Still a Grand Old Hotel
Still love this hotel - a few things need "fixing" but in general it's a wonderful place to stay - The Pool area has to be changed one of these days as it is a tiny little ciircle maybe 20 feet round and filled to the brim with VERY noisy children who scream the whole time they are in it - perhaps it should become a "quiet zone" so that all the people in the lovely lounges around it could enjoy their stay too. And maybe there is someplace to build a "kids" area pool that would make everyone happy? Everything else including the SPA is Top Notch!
18. März 2014
Rated 5 out of 5 by nwt12 A perfect retreat
This hotel, without a doubt, has the best location on Waikiki. It's the only hotel on Waikiki beach that's both situated directly on the beach, but also sheltered from the noises from the main street behind the beach. The large, open air atmosphere, and surrounding garden areas provides an immediate sense of tranquility upon setting foot in the hotel.
The check-in process, while thorough, is exceptionally slow. We were second in line and waited roughly 25 minutes to check in. While there's an SPG Elite plaque behind a counter somewhere, there's a single shared line. The carefully scripted experience is nice - though we wish there was a way to click skip / fast forward and just get to our rooms. That said, the slow check in experience seems more of a trend with hotels in Hawaii in general.
The rooms themselves were surprisingly sharp for a hotel approaching a century old. While the age of the architecture is betrayed by external cabling tubes and lack of certain amenities like bath tubs, it's very cleanly decorated and has clearly been remodeled throughout its life to stay current to prevailing expectations.
The hotel restaurants were amazing. After dining at most of the restaurants around the Waikiki beach area, it's clear Azure is a tier above the rest. In addition to its views, it serves a fairly traditional / conservative menu - but executes exceptionally on it. The daily seafood auction specials are about as fresh as seafood gets - and the chef consistently delivered perfectly cooked, perfectly flavored food each time.
In terms of staff helpfulness - the manager on duty, Evan, took it upon himself personally to help accommodate our requests beyond the call of duty - effectively saving us a good chunk of our vacation from our own mistakes in booking. This is the type of service that sets the Royal Hawaiian apart from the rest.
10. März 2014
Rated 5 out of 5 by BDJ550 5 star service
This hotel had exceptional service from check in to check out. Most of the staff that we met had worked there for over a decade, were knowledgeable, accommodating and friendly. We ate at the Azure each morning for breakfast and one dinner. The breakfasts were excellent and the dinner was among our top 5 of all time. We stayed in the newer ocean front tower where the views were breathtaking. The room was very nice but the art work was unusual and didn't match the room decor and the carpeting seemed a bit worn - lower quality than I would have expected from the Luxury Collection. I would agree that this is still, on average, a 5 star hotel overall but only because the service is probably a 6 and the accommodations a 4. We would definitely stay at this hotel again.
8. März 2014
Rated 5 out of 5 by SB2143 GREAT TRIP
I ALWAYS STAY AT THE ROYAL HAWAIIAN WHEN I TRAVEL TO HONOLULU THE STAFF IS ALSOME .. THE ROOM MANAGER MONICA LEIMANO SCHWARTZMAN HAS MADE EVERY STAY THE BEST I COULD EVER ASK FOR.. I TOOK MY KIDS ON VACATION LAST SUMMER MONICA .. FOUND A WAY TO PUT OF ROOMS TOGETHER ON A SOLD OUT WEEKEND.. THEN WELCOME US WITH HUGS .. ALL 3 OF MY DAUGHTERS AND I CAN'T STOP THINKING HOW GREAT THAT VACATION IT WAS BECUASE OF THE KINDNESS .. THANKS YOU FOR MANGERS LIKE MONICA
STPEN BLAKLEY PLAT STARWWOD
7. März 2014