Rated 5 out of 5 by Jigish Awesome Experience
This hotel has an awesome staff who take care of all your requirements sometimes before even you realize you need :) The rooms were very beautiful and clean with amazing views. I love its restaurant, swimming pool, spa and private beach
October 10, 2014
Rated 4 out of 5 by cucu1965 Very nice resort, service needs improvement
Santa Marina is a nice resort with great facilities - pool and beach restaurants, complimentary transportation, the private beach. The rooms have been recently renovated and are state of the art. We were upgraded to a suite with private pool which was obviously an nice surprise - highly appreciated. On the so-so side I have to mention the service, which was sometimes slow and not at the level of professionality and competence which a resort of this level should provide.
October 3, 2014
Rated 2 out of 5 by beanie789 service needs a lot of improvement
location of the property is very good. the beach and the food at the restaurants are very good as well. front desk/reception service is poor and needs to be improved since this is the first stop for all the guests staying at the hotel. staff is not friendly and don't even bother to pretend they care. we did go towards the end of summer so perhaps they've just had a long season and are ready to leave for the winter months.
we rented tennis rackets and the court for 30 Euros. one tennis racket is a junior racket. two have handles worn to the wood frame. one has a broken frame - yes broken all the way through. would you pay 30 Euros?
there was also a wedding party there for the weekend - dominated the beach. they were loud and obnoxious. when booking, ask about events going on at the hotel first.
be aware that many rooms require a lot of stair climbing. rooms in the 125-128 range are above or near the delivery area so be prepared for a lot of hotel operational activities.
September 13, 2014
Rated 1 out of 5 by NYCdude Hotel needs to improve customer service
I found some of the staff members to be incompetence. Not fulfilling their responsibility. Waiting for hours for bathroom amenities. Front desk manager wanted to force me to check out early because hotel reservation dept booked 1 night less than what I had confirmed from my travel agent. Staff members don't have to be friendly but at least must always remain professional.
September 4, 2014
Rated 5 out of 5 by korween This hotel is really great in all aspects.
Perfect hotel, excellent facilities, very qualified staff - go ahead in the same way!
August 22, 2014
Rated 5 out of 5 by oded13 Amazing stay
We had had an incredible stay at Santa Marina. Hotel is really wonderful, grounds are nice and the room was very beautiful with fantastic view.
The beach is also wonderful and really convenient. All of the staff are helpful and very polite.
July 31, 2014
Rated 3 out of 5 by Gary66666 We had some problems
We had two huge issues and I wouldn't stay here again unless these were resolved. We were in villa #240 on the edge of the property and there was no internet in the room. The only available internet was on the corner of the patio closest to the lobby. We complained about it but it was not addressed. Second, there was a private home next to our villa (not part of the property) and they had loud music blaring until 2-3AM 4 of our 5 nights. We again complained and requested a reduction in the room price, but to no avail.
July 26, 2014
Rated 5 out of 5 by Fay75 Wonderful hotel
Amazingly refurbished still excellent service, truly perfect hospitality!!
July 21, 2014