Rated 4 out of 5 Better & better
We found the service wonderful and several impactful guest facility improvements made since our last 2 visits in early 2013 & 2012. In particular we would highlight: the live piano playing has really enhanced the whole breakfast ambience; the truly excellent breakfast spread and increased vegetarian room service choices; Ms Desi and Mr Mugni of the Spa for going out of their way to help our personal request to identify and visit a local children NGO (LombokCare is a Foundation helping handicapped Lombok children); Mr Taufik (front desk) for responsive pre-arrival arrangements and also resolving a loss and found matter; the Sheraton lounge at the airport extends the Sheraton experience to the important last stage of any holiday.
We look forward to returning !
March 12, 2014
Rated 4 out of 5 by honeymooners2014 Excellant but for one thing!!!
The hotel although a little older, had a quaint indonesion feel to it, which we loved, we really felt like we had arrived on holiday to relax and not some sterile city hotel for buissiness. The rooms were spacious and clean, with really great views.
The hotel had a great pool, spa and facilities we needed for a relaxing holiday.
The best thing about the hotel are the staff. We found everyone very friendly helpful and they way surpassed any of our expectations.
Breakfast was fantastic, lots of choice, fresh or made to order, great start to the day.
The one thing that really dissapointed us was the evening meals, the menu looks great with a good selection of food, the venue presented very well, staff and service could not be faulted, BUT food was of poor quality, we tried different dishes different nights and could not say any were very enjoyable. Thankfully we dicovered some really good restaurants nearby.
March 3, 2014
Rated 5 out of 5 by Girls14 Mother & Daughter from Western Australia
This resort is excellent in every way! You'll love the facilities, the food, the themes, activities, the spa and the exquisite location! Can't recommend highly enough - wouldn't stay anywhere else! The staff are always friendly and helpful even with above and beyond requests. Loved it and will return as soon as possible. Sheraton Departure Lounge at the Airport upon departure is a very welcome luxury and very comfortable.
February 17, 2014
Rated 5 out of 5 by Sugantoso Wonderful Views at Sheraton Sengiggi
Definatly would recommend this hotel
great location, views, breakfast was amazing, staff lovely , large spacious rooms with balcony , Spa staff very experienced
March 2, 2014
Rated 5 out of 5 by Smedley Birthday
An old world charm not found very often in the modern bustle.Staff only too willing to help with the smallest things.Thanks to the GM and Chef for a wonderful birthday on the 21st.Cake and choir for breakfast and a dinner on the beach to round out the day.
A visit to the fish market pre dawn was another out of the ordinary experience.
Thank you and see you next year same time same place. Doug & Cheryl
February 24, 2014
Rated 5 out of 5 by Sastra Senggigi beach
Awesome resort, quite old architecture, need refurbish for sure. At least give guest your free canoe charges. For sure, no carpets which most five stars have it a must if not want to noisy surround your guest's rooms.
Moreover, i love the food breakfast and dinner was there. The night theme is pursuit to our happiness. Keep it up.
By the way, need mustache saver.
Thank you very much !
Back again always. With our guests of PT. ULTRAVIOLET TOURS BALI.
February 21, 2014
Rated 4 out of 5 by JayneJ Great relaxing hotel on Senggigi Beach
This is a nice hotel in a great location in Senggigi, Lombok. The hotel is well equipped with most things you would need for a relaxing holiday. The staff at this hotel are great. They are friendly and very willing to help you when needed. The grounds are beautiful and the pool area is spacious and relaxing, with plenty of chairs/beds. The breakfast is good with lots of choices. The bedrooms are dated, but with everything else being so good it is acceptable. We will definitely return to this hotel.
February 18, 2014
Rated 4 out of 5 Average good but one thing that I unsatisfied...
The hotel staff members were very nice and especially the female staff that I met was really cool and smiling.
I like the room and pool and private beach as well, but one thing that I unsatisfied was the location of hotel. It was so far from the airport.
The distance from the haubor is OK, for it took 30 min and above.
February 19, 2014