Rated 5 out of 5 by traveltime2020 Great service, great food, rooms a bit aged
Stayed here for 5 nights in February on a vacation trip with my wife. After staying here in 2007 and facing a few problems, I was not sure if we should go back here, but are now very glad we did.
The service quality at this hotel is great. Everybody is very forthcoming and attentive. When we pulled up with the taxi, there were three other taxis just unloading in front of us. We did barely make it out of the taxi and to the trunk for our backs and someone from the hotel was there to help. Check-In was very fast, additional questions have competently been answered, and we were accompanied to our room. A quick explanation of AC and lights in the room would have been helpful, but this is minor details. When needing an umbrella from the front desk everybody is quickly there to help, when you return they even come forward from behind the desk to make sure you have a shorter way to return the umbrella. When needing a taxi to a specific locaiton the bellman was very helpful in working with the taxi driver to find the correct location and help him get us there. Perfect.
We were upgraded to a junior suite on the 10th floor. Conveniently on the same floor as the lounge. There was a decent view from the suite over parts of Kyoto. The size was very nice for a junior suite, bedroom and sitting / work area separated by some kind of glass wall. Very nice. The furniture and the decor definitely are, well, not the newest. But everything is clean and in good working condition. So overall the room is very nice. The bed is rather hard, not the heavenly bed I am used too from other Westin properties. But the comfort of sleep was still decent. Everything is very clean, after all this is Japan.
What can I say, great bordering on perfect.
We tried the japanese set breakfast they are offering in their chinese restaurant in the morning. It was amazing. We love Japanese breakfast, so we try it thruout Japan. This as definitely a standout breakfast. Food choice, quality, attention in preparation, everything is great. This sets the mark for me for Japanese breakfasts.
We also tried two restaurants in the evening and room service. The rom service was quick and food quality was very good. Extra requests were kindly fulfilled. For a quick bite absolutely recommendable. The blue cafe offered a buffet in the evening. The food choices are plenty, including freshly prepared sushi and a great roastbeef. The pistachio mouse was amazing as well. Including the 10% discount that we got with a voucher we received at checkin I would say this is a steal at 4500JPY / person.
The japanese restaurant offers a kaiseki style dinner as well. We tried it with two different menus for my wife and me. The food was quality was great, but I found the atmosphere could have been a bit nicer. Also, the coordination of courses between the two different menus could have been better. Still a nice experience. So please take this more as ideas for improvement than criticism.
Bottom line: a great experience, much better than 8 years ago, and now we definitely intend to stay here again when we come back to Kyoto.
March 7, 2015
Rated 5 out of 5 by Sales007 Superior SPG Recognition, Great Service, Expensive Food
I had a very positive experience at the Westin Miyako Kyoto, but there are definitely areas of improvement for the hotel to be had. There are various features here that are better than typical Westins, and some that are horribly lower than par.
Let's start out with the pros:
- CONCIERGE: Very professional, english speaking, and knowledgeable. They were able to help us book a restaurant in Kobe at the right time, emailed me the details, and sent me on our way. They also were able to provide a map and outline where to go on it.
- PLATINUM RECOGNITION: They upgraded our room to a suite, which was very nice. The manager here also sent us an email welcoming us. It took 5 minutes to check-in because non-platinum/gold members rushed ahead of us and used the line, even though they had no status. No biggie since it wasn't long.
- HAPPY HOUR: Surprisingly, they serve good drinks. Sapphire gin, pelligrino, coke zero, Kirin beer, etc. It was a free happy hour for platinum guests, and very generous of the hotel.
- INTERNET: It's fast. That's all that matters.
- SOAP: First SPG hotel I have ever been to that gives you Bvlgari shampoo/soap.
- SLIPPERS: Softest ones I have ever received from a hotel.
- TURNDOWN SERVICE: They offered it to us, which is very nice.
Now, we need to go to the areas of improvement:
- GYM: The gym really needs a makeover. There's one main machine, a few cardio machines, and old freeweights. I'm guessing that people in Asia don't treat the gym as seriously, so that might be why they haven't upgraded it.
- BREAKFAST: I cannot complain that it is free for platinum members. However, they only provide scrambled eggs, a few pastries, salad, and some fruit. Most Westins have significantly better breakfasts than this one. Again, it is free, and for being free, it is quite decent.
- RESTAURANTS: Most are overpriced. I would avoid eating at the hotel to save money. You could spend easily $100 USD+ for 2 people at the restaurants.
Overall, I am going to stay here again when I visit Kyoto. The hotel overall is sub-Westin level compared to the states, but the service and platinum recognition is by far better than SPG hotels I have been to in the states (I range from Platinum 50-75).
February 19, 2015
Rated 5 out of 5 by notarehs84 Fantastic stay
We had a fantastic stay in kyoto, nice and peaceful location near famous temples.
Great buffet breakfast spread and thumbs up on the spg Platinum recognition.
Will come back again!
January 14, 2015
Rated 3 out of 5 by USMomKyoto About the club lounge
As a SPG platinum member, often upgraded to higher level and big room. The club lounge's view is terrific. But I am not so happy with the Lounge's policy for Children during happy hour. The attendants refused to bring the four small dishes to my 6-yrs old son. It must make him sad and he has to share with parents. I hope next time, the attendants could ask my son if he wants to have the small sample dishes though sometimes, he might only like to have the shrimp/beaf with tomato. Also I don't know if there is a manager for the Lounge that I can talk with him/her about his issue. I hope he/she can walk out to say hello to the guests.
November 1, 2014
Rated 5 out of 5 by Takada Great re-stay
Our first visit to the Kyoto Westin was not so great but we took a chance the second time around and found a huge improvement. We're glad we did and are eagerly looking forward to making it our vacation home-away-from-home.
We were upgraded to a very nice room, the staff added an extra bed to the suite because they saw we were bringing our daughter (though we didn't even ask it worked out beautifully), the staff was very competent and eager in their English usage and I witnessed at least two dozen successful interactions between staff at all level with international customers (and zero unsuccessful ones!)
The Club Lounge was a little spare in amenities and selection the two times we stopped by but the service was terrific. The staff worked with us to substantially lessen the parking scheme fee (a big and welcome change over last time) and the food was delicious.
Next time we will take advantage of the rental cycles! Looking forward to our next stay!
October 18, 2014
Rated 4 out of 5 by schlafe I love this hotel
My best choice in Kyoto. Location is good, the shuttle bus, metro, city bus, bike rental. 15 mins walk to Eikando Zenrin-Ji temple, close to Nan Zen-Ji temple, maple & Zen garden, my favorite. Tranquil sleep & wild bird sanctuary after breakfast, interesting. The sky lounge at Kintetus Kyoto station, you can find shuttle bus there. Waiting for my next visit. And cinnamon biscuits in the Executive Lounge, yummy yummy.
October 10, 2014
Rated 5 out of 5 by Angliskai Superb – in all respects!
We stayed here as a family in September for 6 days whilst on holiday. It is a large hotel for sure, but its design and location are such that it has the feel of a smaller, luxury hotel. The reception area is welcoming and the check-in process is managed with friendly, Japanese efficiency. When we arrived at 11am I really wasn’t expecting to get into the room earlier than the posted check-in time of 3pm – the Japanese norm - we just wanted to leave our luggage and set-off for the day. So we were pleasantly surprised then when the receptionist (probably in recognition of my Platinum Life SPG) offered us the room from 130pm and access to the lounge for refreshments beforehand. Obviously we accepted! In the meantime, we wandered off to explore the hotel and its beautiful gardens and then went onto a local restaurant (of which there are plenty around the hotel) for lunch.
We booked a 4-bed, family room and we were very happy with our choice. There were 2 over-sized singles in a bedroom and two similar sized beds in a larger room, with a sofa area that the children could play in (and watch TV). Great! The bathroom was of a decent size too. The space and layout of the room was great; more than sufficient to sleep in and to spend a reasonable amount of “downtime” in after exploring beautiful Kyoto.
The SPG/Club lounge had great views over Kyoto; enjoyed all the more over an evening cocktail or their great hors d’oeuvres! Their selection of wines, beers and spirits was good. The gym was of a reasonable size, and the equipment met the basic requirements. The indoor pool was of a decent size too – good enough for laps and more than sufficient for the kids to have fun in. We didn’t use the outdoor pool and terrace, but that would clearly have been lovely in the summer sun. The hot tub was more than appreciated after pounding the pavements walking around Kyoto. These facilities were complimentary for us as Platinum guests but I think (but it should be confirmed) that is true for other hotel guests too.
We ate breakfast in the AquaBlu restaurant rather than the Club lounge. The choice in the former was extensive and the quality excellent on a par with other Asian/European of comparable standard hotels. I write this as my experience in other Japanese hotels (including SPG) has been underwhelming on quality and amazement on the price they often charge for it. The only downside at their breakfast was the slow rate at which the various bowls and dishes would be refilled once empty. This was an issue at their peak times. We also ate in this restaurant on a couple of evenings when the children were particularly tired. The children’s menu offered a good selection, was very reasonably priced and was of a high standard. The same was true of the a la carte menu.
The hotel is in a superb location. The metro station (Keage) is only a 2 min walk away and on a direct line to Kyoto’s main station. The hotel has a regular bus service into the city, stopping off at a couple of tourist spots and then the Kyoto station itself. By the way, the hotel bus stop at Kyoto station is directly opposite from where the Airport Bus stops. As if this isn’t enough, many of Kyoto’s “must see” sites are all within pleasant walking distance of the hotel.
The staff was excellent in all respects – from reception, to the restaurants and lounge, the gym/pool and housekeeping – in terms of friendliness and efficiency. They were also very child friendly.
When we’re back in Kyoto, we’ll stay at the Westin Miyako for sure.
October 8, 2014
Rated 4 out of 5 by Wiktoria84 Good hotel
I was upgraded to a suite which was nicely spacious. The room did not have any special thrills but it was what I would expect from the 4th category. As platinum guests we were offered a complimentary breakfast buffet. Shuttle service was a convenient way to get to the train or to the nearby attractions.
The service was not as impressive. I think it was mostly due to language problems (however it should be critical to have a decent English speaker on duty at all times). E.g. we had a trouble with air-conditioning and we were told "they were sorry". Well, I appreciate the staff was sorry, but I expected they would propose something. Only after we insisted the staff agreed to send a technician (who solved the problem) - weird.
September 6, 2014