Rated 4 out of 5 by Nicki63 Great location
This hotel is away from the hustle and bustle of the othe resorts but a short ride and you are in the thick of it. The facilities are great and staff are very friendly and helpful. The only negative was the room, it was a bit tired and dirty. There was mould in the bathroom and the floors looked grubby. I wonder if this is because of the going green incentive? However it was a great place to stay. A visit to the restaurant Sandwich Me just outside the resort is a must!
February 28, 2015
Rated 5 out of 5 by MikanVK Hello guests
The surprise started when we entered the open air lobby: a tremendous view thru the hotel (botanical) garden opened over the Andaman Sea. The smell of the different flowers and herbs, the singing birds, watching Geckos transferred us into another world. We spent 9 wonderful days enjoying everything from watersports, excursion tours and excellent food. And never ever there was any staff member not friendly greeting and smiling and really making us feel welcome. One of my best Sheraton experiences!
(P.S: Strangely enough I had to rewrite the review because I used the usual Thai greeting in the title...; this will be my last trial to do it)
January 28, 2015
Rated 1 out of 5 by TheVelvet Horrible resort
with absolutely no SPG recognition
Staff is SOOOO slow with absolute no responsiveness
over crowded and old resort
January 4, 2015
Rated 2 out of 5 by TheVelvet Old resort, unresponsive staff, with absolutely no SPG recognition
The title says it all.
There is absolutely no SPG recognition at this hotel.
The first room that I was supposed to be in (which I paid close to 500 euros per night) was just so bad that I had to upgrade myself (old room, far from lobby, not sea facing unless you brought your own binoculars with you).
- I had to pay for my upgrade close to 100 USD, which shows how much they care for SPG Gold members....
- They didn't offer any SPG benefits (extra points per night....).
- Staff takes at least 3 calls before room service (either setting up bed, or bringing towels).
Overall a bad experience, go to Phuket or Naka Island if you want to stay loyal to Starwoods in the region, but avoid this place.
January 2, 2015
Rated 5 out of 5 by JulesRip Sheraton Krabi
The service given by the staff at the hotel was truly exceptional. The food served in the various restaurants was the best I have had in any hotel.
December 29, 2014
Rated 4 out of 5 by aidawilli888 Hotel has lots possibilities
Overall the Hotel is nice and quiet.
Good for relaxing.
Only negative Point is pricing in all the Restaurants for Food as well as Drinks are so much over the top, that most guests go outside to eat and Drink.
December 29, 2014
Rated 3 out of 5 by Thomas88 Wonderful garden, not so great rooms
Hoteol is situated within very nice and well maintained gardens. Different buildings, so it does not feel as one big hotel. Good Gym, nice Beach and Pools.
It seems the hotel was renovated not too long ago, the room decor looks nice. BUT: you can see that it was a superficial upgrade, some parts stayed as they were (corridors, club lounge, elevators).
Food was only everage, offers in the Longe really basic. No room upgrade as SPG Platinum altough better rooms were available online. Long and difficult check-out procedure.
Hotel needs to improve the details; as the prerequisites for a great resort would be here.
December 29, 2014
Rated 2 out of 5 by MFM10 Very poor service
Staffs have very bad attitude and not attentive at all . In the lounge there is a staff name Mr Attopon always on the phone and totally ignore customers . Ordered a drink waited for 30 minutes and never arrived because he was too busy on the phone . The qualty of food in this hotel is very poor . The Xmas eve dinner not worthy at all for the price paid . The price for the accommodation does not match for the value . Do not recomnend and shall never returned to this facility . The poorest Sheraton one can find .
December 26, 2014