Rated 5 out of 5 by Joolzy Ballantyne's Best
Living and working in the Ballantyne area, I have visited the Resort many times for events such as lunch, dinner, and meetings. However, this weekend was my first overnight stay in the hotel. I was very pleased with my room and the bed was super comfy. Check-in and check-out was efficient and the employees that I encountered were friendly.
December 9, 2013
Rated 5 out of 5 by Tennesteve Business meeting
First time in Charlotte - will not be my last. The hotel far exceed hotel I have experienced in the past. Southern hospitality is still alive by the staff and very much appreciated by this traveler
December 7, 2013
Rated 2 out of 5 by kfrank Watch your bill,
Got home and found I was charged for items that I never used.
Have to check to make sure that doesn't happen to you.
November 23, 2013
Rated 5 out of 5 by ps2060 Beautiful Hotel
Was there for a business conference and was extremely impressed with all the hotel had to offer - First Class in all respects!
November 21, 2013
Rated 5 out of 5 by malt Fantastic Hotel
Extravagant hotel with plenty to do for the family. The service was terrific. The staff very friendly. Our kids really enjoyed the hotel and the indoor pool. Great overall experience!
November 19, 2013
Rated 5 out of 5 by tshissler Wonderful experience
We were looking for a road trip destination that would be family friendly but comfortable for the grown-ups. The Ballantyne met our every need. When we expressed a need for a little more room because of our children, the front desk staff worked to get us into a junior suite. The gym is totally functional and the indoor pool is a must with the kiddos. The facilities are beautiful, the room is well-appointed and the property is very well-maintained--all the things that you expect from a SPG Luxury Collection property.
What sets this property apart from all the others however, is the service. On our trip to the resort, our older daughter had an accidental spill on her blanket. We knew that she would need it and there was no way that we would be able to use it for the remainder of the trip in its state. The front desk totally accommodated us and laundered it for us with the hotel linens and had it back to us in a couple hours. Then, that evening, that same daughter had a coughing fit and thew up on the blanket. So, at 1:30 a.m. I went down to the front desk for some help. The housekeeping staff member brought up clean linens AND took the blanket and my daughter's clothes and had them laundered again (they reappeared at our door in the morning). This after bringing our daughters cookies and milk before bed. The staff came to know our names and would address our daughters when they would see them in the common areas. As parents of small children, it is so nice and refreshing to feel like your children are welcome guests and not a nuisance to be tolerated with the parents.
We ate all our breakfasts and many of our dinners at The Gallery Restaurant. The staff here is amazing as well. The food and drinks are great, but the staff (special shout out to Billy and Bobby from the dinner service). Billy made sure that we went back with little treats for the girls each night. He was also a treasure in terms of being able to tell us the history of the property and the surrounding area.
The front desk, housekeeping, bar staff, restaurant staff, valet, bellstand staff...all of them were so warm, welcoming and accommodating. The overwhelming sense that we had on our visit there was that everyone was happy to work at the Ballantyne and that each staff member was happy to welcome us as guests.
I've read a previous review regarding noise and we experienced none of that and we were actually on the second floor close to the stairs and the main atrium. We had one incident where my wife and younger daughter sustained scratches from little staples that were sticking out of an ottoman in the bedroom. When we let the front desk know, however, they were very responsive, apologetic and even gave us a free night. This might have been a big deal if everything else wasn't so great, but in the end, the good totally outweighed anything bad.
We will definitely return because this place and all of its people are true treasures.
November 15, 2013
Rated 5 out of 5 by DfromFL Everything Is OUTSTANDING!!!
I can't say enough about The Ballantyne. Everything was outstanding and the entire staff was fantastic. If you are staying in Charlotte, NC stay at The Ballantyne.
November 12, 2013
Rated 5 out of 5 by ENewberry Wonderful Weekend
My boyfriend and I wanted a weekend getaway and the Ballantyne was the perfect destination. Located just south of Charlotte, it was exactly what we were looking for. The staff was amazing and took great care of us. Everyone from the bell staff to housekeeping, to our in room dining service everyone was friendly and accommodating to our needs. We really enjoyed the indoor pool and the views from our room. Would highly recommend the Ballentyne to those looking for a wonderful experience.
November 12, 2013
Rated 5 out of 5 by re40 Staff and service were exceptional
All needs were met timely and politely.
November 4, 2013
Rated 3 out of 5 by VeryGoodPointsStacey Disappointing hotel
The Ballantyne hotel does not live up to the Luxury Collection expectations. The location is average - it's convenient to the highway, local businesses and shopping, however, that also makes it a odd location for a resort. The hotel is located on a golf course, but the view I had was of a pharmacy rooftop and parking lot.
The room was run down and many items weren't in good repair. The air conditioning wasn't working and the hotel fixed it immediately, but other things like burnt out light bulbs and non-working remote controls were annoying.
I'd prefer to stay at another Starwood hotel just down the street - literally- for a fraction of the price. This hotel is way overrated.
October 31, 2013
Rated 5 out of 5 by Mimi72 BEST HOTEL EVER
Didn't want to leave. Everything, food, service, spa, golf course, amenities were 1st class. Can't wait to return.
October 29, 2013
Rated 4 out of 5 by Gator1 Great hotel for a meeting
This hotel and property are great for a meeting where you might want to incorporate a golf outing. Staff was very accommodating and hotel had good amenities. Worth considering should your travels/meetings take you to the Charlotte area.
October 27, 2013
Rated 5 out of 5 by Donnabbt Excellent features.
It was a wonderful expereince stying at the Ballantyne Hotel. The staff and restaurant was wonderful. I will definitely be back in the future. I was there for the golf school and did not get to try out the spa area. Next time I hope I can do that as well.
October 27, 2013
Rated 5 out of 5 by Willdeuce Enjoyed my stay at the Ballantyne in Charlotte
A beautiful property with great personnel and service. Attended a charity event on Thursday night followed by a golf event on your great course the next morning. The food at the charity event for "A Child's Place" was great as was the food service. Spent some time in one of the bars afterwards which was well equipped with top brands. A cold day on the course the next morning but a good time was had by all. I will bring my wife back some time soon for a night out and a round of golf.
October 26, 2013
Rated 5 out of 5 by Linda1948 The hotel is lovely and staff are terrific
This is a beautiful hotel in a beautiful setting. The restaurant is top-rated, and the rating is well deserved.
The staff was extremely attentive, accommodating, and friendly.
October 22, 2013
Rated 1 out of 5 by SadRick Terrible food.....not at all what I e would expect
Charging $15/day for internet access is just chintzy and cheap...if the $15 is that important, just raise the room rate....you will irritate far fewer guests.
The coffee bar was superb...the hotel's best feature.
Your people were very good...courteous and helpful.
Fire the chef and you will get immediate improvement
October 21, 2013
Rated 5 out of 5 by Courtney10132013 Excellent upgrade!
Thanks for the SPG Gold Preferrred Upgrade. The suite was more than comfortable, convienently located within the hotel, with a beautiful balcony view of the course. I will request this room again when I return in November.
October 14, 2013
Rated 5 out of 5 by Bertie62 beautiful hotel
We had a wonderful time at the beautiful Ballantyne Hotel. It was clean, comfortable and everyone was so nice and helpful.
October 7, 2013
Rated 4 out of 5 by Greer43 Better this time around
I'm glad we gave this place a second chance - thank you Ballantyne for the lovely weekend! The spa services were top notch and we couldn't have been more pleased or relaxed.
October 7, 2013
Rated 5 out of 5 by JARandSWR Great Honeymoon
We stayed here as a short honeymoon. Everything was perfect for our first nights as Mr. and Mrs.
October 3, 2013
Rated 5 out of 5 by PPIQueen Ballantyne Hotel
In my business travel I very rarely find a hotel that meets all my needs however, The Ballantyne Resort & Spa certainly did that. The staff was very friendly, room spacious and the food was fabulous. I would definitely recommend this hotel to anyone.
October 3, 2013
Rated 5 out of 5 by drjimdad Attentive Staff
All staff, in all areas of facility, at any time of day, smiled & either said have a nice day or can I help you
September 18, 2013
Rated 5 out of 5 by CarolinaGirl This hotel is beautiful and has great accomodations
This is a beautiful hotel. The rooms are luxurious and comfortable. It has a good golf course, state of the art swimming pools and a jacuzzi. It also offers massages and has a workout room. This is the best hotel that I have ever stayed at.
September 17, 2013
Rated 5 out of 5 by krhett62 Fantastic Birthday Weekend
Our trip was a surprise for our daughter who was celebrating her 13th birthday. The staff was amazing, attentive and extremely pleasant. They even left my daughter a wonderful birthday note, which was in our room when we arrived back after dinner. We will certainly stay again when in the Charlotte area.
August 26, 2013
Rated 4 out of 5 by Meghan23 Enjoyed our stay, however...
We had a great stay, staff and hotel were great! There were 2 things I wanted to mention, during our stay the room key stopped working twice, which was slightly inconvenient. And while in room I could hear everything that was going on in the hall, I'm not sure if we were located in a high traffic area, my guess was it was staff and guests. Thanks for your time.
August 16, 2013
Rated 5 out of 5 by Carhartt Twice as Nice!
I recently completed my second stay at The Ballantyne, Charlotte, and my second stay was even better than the first stay! The hotel and its staff are perfection in every way. The Ballantyne, Charlotte is unparalleled when it comes to customer service. I can't wait to visit again.
August 15, 2013
Rated 5 out of 5 by Jill0802 Minor, Minor Complaints
Overall fantastic stay. I was only disappointed by two things that occurred:
1 - After being asked what time we would check-out in order to schedule maid service, the maid busted in on us three hours before said time. Also, it was five minutes after our room service was delivered. I'm not sure the logic in thinking we would have departed five minutes after getting room service??
2 - We went to the bar area for a snack. We commented to the waiter that we were disappointed there weren't any snacks on the menu (ie: appetizers, chips, etc...). The waiter suggested we share a meal. We later learned that they have munchies behind the bar AND that you can get snack food at the pool. We would've appreciated the information instead of the up-sell.
These are really minor complaints to an overall FANTASTIC stay, but hopefully the comments will help in training of the staff.
August 12, 2013
Rated 3 out of 5 by MIKEsp disappointing
although the night desk associate tried very hard, the hotel had no chargers to loan for my I-Phone 5. The jack hammering construction on the lobby level was incredible - my head hurt for hours. You can't charge full rate when you are operating a jack hammer inside the hotel.
August 9, 2013
Rated 5 out of 5 by carolina13 Excellent.
Beautiful property, outstanding staff. Exceeded expectations!
August 7, 2013
Rated 5 out of 5 by GirlzJustWannaHaveFun Five Stars
We keep coming back because even though this resort is in our backyard, it allows us to feel like we're out of town on a vacation! Beautiful facility, courteous staff and lovely rooms. The spa is fabulous and are the drinks at the pool! The only suggestion I have is for more lounge chairs at the pool and less table chairs.
August 5, 2013