W South Beach

  • 2201 Collins Avenue
  • Miami Beach,
  • Florida
  • 33139
  • United States
  • Map

Rooms & Rates

  • For stays longer than 90 days, please call 866-539-3446.
  • You can only book 550 days in advance.
  • Please double-check your dates.
1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 4 out of 5 by 494 reviewers.
Rated 5 out of 5 by The BEST W experience we have had The property is beautiful, food/restaurants on property are delicious, and above all the staff is FANTASTIC. Every team member we encountered was not only friendly and polite, but went above and beyond to meet our needs and expectations. We can't wait to come back and visit again! November 22, 2015
Rated 2 out of 5 by Huge Disappointment Upon our arrival, our room wasn't ready. They told us about the hospitality suite, spa, and fitness center but didn't give us a key to get to it. We must have walked back to the front desk to ask specific questions about the 'amenities' that were offered to us while we waited since the front desk neglected to tell us anything. After checking in, we were put in the Sanctuary Suite which was nice but visibly outdated. The couch is pretty dirty and they obviously didn't clean the balcony - there were dirty cups and the cushions overturned on the ground for the chairs. Upon inspection of the room, we found baby clothes in the closet on the top of the drawer (because my boyfriend happens to be so tall) that housekeeping neglected to take care of. We were walked in on at LEAST twice a day because housekeeping would push turn down service on us and once they wanted to fix our air conditioning filter without letting us know. One afternoon I had a slew of three meetings and the front desk repeatedly called our room five times which was a complete nuisance because only one phone worked in the entire suite to let them in to fix the filter with no warning. Leave a message! Isn't what voicemail is made for? Room service was mediocre and ridiculously expensive. Walk a few blocks and eat QUALITY five star food for half the price. We were assigned an 'Insider' who was unable to honor any of our requests. Platinum means absolutely nothing at this property so don't expect anything for your status. We called down for a late checkout since my boyfriend was feeling sick for even just an hour so he could continue to lay before we had to take our flight later that afternoon but they refused to grant our request because the "owner of the hotel specifically was going to come stay in our room"'. I was going to just buy another night for the few hours we needed to spend before leaving for the airport because he didn't feel well but of course, when I called down, my room was available to book for an additional night and the owner was mysteriously no longer interested in staying in our suite. We knew about the hospitality suite so we opted to lay by the pool instead and enjoy the amenities by the pool but when we left to shower 30 minutes before needing to leave for the airport, there was a line of 6 people ahead of us to use the shower. We asked them to open an additional hospitality suite but they refused and nobody told us it was available to everyone or we would have planned ahead instead of taking our 7 hour flight sticky and sweaty. Overall a huge disappointment and we completely regret this choice. I do not intend on staying at this property ever again and have already made different arrangements for my future travels to thi November 20, 2015
Rated 5 out of 5 by w Hotel The hotel is very clean and neat. Somebody call you every night to see how your day went. Food is excellent. My stay was great. I was celebrating my 60th birthday. November 11, 2015
Rated 5 out of 5 by Awesome hotel on south beach We had an amazing time , this is a fabulous resort ! October 21, 2015
Rated 5 out of 5 by Best service EVER!!! Best service at a SPG property in the US in my opinion. I love it when the Staff looks for ways to make your day. My new favorite Miami hotel. October 14, 2015
Rated 5 out of 5 by Feels like our Holiday Home This was our 5th visit to W South Beach and it once again it didn't let us down. We got upgraded to a lovely Oasis Suite, with great views, our new favorite room! It was so good we ended up not leaving the property that much. Lazy breakfasts at the Dutch, days split between the pool and balcony then many evenings back to The Dutch! The Dutch was great, really good choice of food and always excellently prepared. The service was friendly and even welcoming us back from our visits on previous stays! Must mention the Champagne Happy Hour, a great way to enjoy a glass of Krug or Dom! We didn't eat at Mr Chows as this isn't actually part of the hotel and on a previous stay was very poor, it may have improved but we couldn't comment on it. The pool service was outstanding, well looked after they are always willing to help and sort shade when needed! Drinks selection round the pool was great also! Main thing was the staff which made us feel welcome even before we arrived and gave the confidence we would have a great stay once again which we did. Really is the best service we have found in North America, normally we need to go to Asia to find a resort property that gives this level of service and recognition! October 10, 2015
Rated 2 out of 5 by A "fabulous" room that comes with a not so fabulous experience Highly overpriced hotel not recommended if you need a good sleep (unless you bring your earplugs as the Whatever/Whenever service personnel told me) Also, impossible to have a nap to recover from bad sleeping because the cleaning service cannot be scheduled (as they also told me) They offered me a credit on my rate that was not there when I checked out Finally they did offer me a room change, but who wants to repack everything for just one night? Besides an hotel this category must know that the night club noise affects some of their "fabulous " rooms The only good place we enjoyed was the pool and beach area September 27, 2015
Rated 5 out of 5 by Awesome W Hotel Definitely one of the best W Hotels I have stayed at. September 14, 2015
  • 2015-11-29 T07:05:17.854-06:00
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