Rated 2 out of 5 by travellerMMM Terrible service and lazy staffs
My sister and I stayed at the St Regis Lhasa on 17th-20th December 2013.
On the day of arrival we wanted to book for the local cuisine at the hotel restaurant, we were told by the hotel staffs (our butler) that he is not sure coz' the chief is not around, then the next day I asked, he said, no the chef is sick. Then the next day I asked, we were told by the receptionist that the restaurant was closed for winter...
EVERYONE at the hotel was constantly playing with their iphones, from the receptionist to the restaurant staffs and the breakfast chef , asked my sister to collect her own noodles for breakfast(pointing to her with his finger, extremely rude) even though there were 2 staffs standing next to him. Chatting to each other.
Hotel Ventilation is bad, no windows can be opened in our deluxe room and was bad for a place with high altitude. Will not recommend anyone to stay until service is improved.
Good hardware, poor software. definitely not St Regis Standard.
The GM of the hotel was no where to be found during my stay.
The list goes on but I will email the GM direct.
January 26, 2014
Rated 5 out of 5 by Pan12 nice room and view
The St Regis lhasa was very quiet and beatiful,i love the room,it is very big,also i like the potala view,
January 19, 2014
Rated 5 out of 5 by Vincos Out of a Fairytale
Few properties deliver the WOW like this place. From the warm and friendly greeting at the door (I was personally met and greeted by the directer and the rooms division manager) to the exquisitely genteel check-in procedure (seated at a desk) to the over-the-top glamorous suite (I actually took pictures of the room). SPG recognition was extraordinary - the rooms manager took me on a private tour of the hotel including the unbelievable Presidential Suite. The Spa is one of the most beautiful I have ever seen with its GOLD swimming pool. The grounds are spectacular. The restaurants - while working out some growing pains - were exceptional. I cannot praise enough the St. Regis Lhasa and the gorgeous view of the illuminated Potala Palace framed in my window will be a life-long memory
March 6, 2012
Rated 5 out of 5 by Franky The Best Address in Lhasa
The St Regis Lhasa is definitely the best hotel in Tibet at the moment. Visited here in 2010 when the hotel has just opened one month. The rooms were upgraded to a Lhasa Suite with Potala Palace view, since I was a SPG Platinum member. The hand-written welcoming letter by GM along with fruit and chocolate were well prepared before my arrival. The butler was attentive and extremely nice during my stay. I would recommend this hotel to everyone who is going to Lhasa.
November 11, 2011
Rated 5 out of 5 by Franky A sanctuary in Tibet
I have been to St Regis Lhasa several times and it is not ONE of the best hotel in Lhasa, as it is THE BEST hotel.
The overall service was fantastic, includes but not limited to front office, restaurants and concierge. I was met by several management staffs and had great conversations.
The suite was also fabulous features tibetan decorations and style. The only thing that I was not happy about is the noise. This might because the Social restaurant is right above my room. Other than that, the stay was simply perfect.
I would strongly recommend anyone who visit the same place try the St Regis.
May 21, 2013
Rated 5 out of 5 by Metro77 The most incredible hotel experience - EVER.
Luxury and service at the St. Regis Lhasa is beyond any expectation I had. The entire staff is focused on making your visit unforgettable. Butler Service is outstanding! Spa is amazing! Truly an experience that I won't forget!
April 30, 2012
Rated 5 out of 5 by Rick11 Wonderful Experience
The St Regis Lhasa Hotel was an unexpected wonderful experience . Great location with fabulous views and very attentive staff - the kind of hotel you hate to leave but look forward to a return stay
October 15, 2012
Rated 5 out of 5 by BB1145 Beautiful grounds
Applauds to Youseef Saab in the dining room!!! He really understands service for the western customer. He was able to get us foods that we liked, pair wine, and offer menu suggestions. He is a warm, genuine and accommodating staff member. The St. Regis is very lucky to have him at this location.
October 3, 2013