Rated 5 out of 5 by ATLien New hotel next to wetland park
When we stayed at this hotel, it seem to be still very new. Hence, all rooms and facilities were in excellent condition. The Sheraton Hangzhou Wetland Park had some of the most tastefully decorated rooms I have seen at Sheraton hotel were especially the bathroom was nice. Staff was very friendly and catered to all our needs.
The hotel is located quite some distance from the city center, which can be reached by taxi. At the same time, one can reach one of the major attractions of Hangzhou (the Xixi National Wetland Park) within minutes.
February 1, 2014
Rated 3 out of 5 by Jezz Helpful staff
The hotel was newly opened when I visited. The concierge guys were great at helping me book train tickets and dealing with my queries.
The lounge was not open when I visited. The breakfast buffet was great and there was a lot of variety available.The food served in the restaurant for dinner was of poor quality and did not resemble what was stated on the menu. Staples like vegetable curry and pasta are not difficult dishes to cook and therefore we were very disappointed when the chef failed to deliver.
A good hotel for the business traveller so long as you eat outside the hotel.
December 28, 2011
Rated 4 out of 5 by steve fabulous environment
nature xixi wetland, escape from city, peaceful garden, friendly staff. Thanks to Johnson from client relation for helping me to sort our room facility. need more training to the staffs in restaurants.
overall, highly recommended for family
January 1, 2014
Rated 5 out of 5 by GerC World Class Hotel
This wonderfully relaxing place was a welcome relief on a hectic business trip.
The impeccably designed hotel was matched by the professionalism and hospitality of the staff.
Food and location were also outstanding.
June 25, 2012
Rated 4 out of 5 by Brian1188 Nice hotel for weekend getaway.
Sheraton Hangzhou has been a favorite SPG property for weekends since its opening. It is located more secluded which allows solitude away from the often overcrowding in most parts of China. As a longtime guest, I received my usual upgrade as a recognition of SPG status. Room is great except from the noise from guests roaming the gardens as a lower level room. Cabs remain elusive but with well timed departure and buffer allocation, can be managed.
December 18, 2013
Rated 4 out of 5 by lcpteck Comfortable and peaceful
Took a taxi from the Hangzhou train station and was led to the front desk for check-in. As previous reviewers mentioned, Club lounge access was extended to SPG Gold members as well. This was indeed true as informed by the Front desk staff. The lobby is pretty wide with the concierge on one end while the front desk reception on the other. While waiting in the lobby for a taxi or otherwise, you can lounge around in the sofa seats in the middle.
Room 4096 came with an open bathroom concept and an outside balcony with a garden view. Sliding doors to close off the bathroom were available if you're not staying alone. Room lighting gave a cozy feeling of your surroundings.
Club lounge was on the 5th floor with an outside balcony facing a garden. There were at least 5 hot dishes in addition to appetizers, sandwiches, desserts, and beverages. Ate both my breakfast & dinner here. Shina spa opens quite late and the gym access is apparently 24 hours. Haven't had a chance to try the lobby lounge but there was a singer performing so that really adds a nice touch.
The attitude of the staff here are wonderful and it really makes all the difference. So two thumbs up for both the hardware and software. d(^_^)b Do take note the location is further away to the XiXi Wetlands, so you'll need a taxi to take you to the West Lake or anywhere else for that matter.
June 30, 2013
Rated 5 out of 5 by Jase Exemplary Hospitality
My partner and I have stayed at this property twice in the past fortnight. On each occasion, we have had very positive experiences in the Club Lounge, restaurant, Reception, door staff and exercise facilities.
However, this past week, we experienced exemplary assistance from one of the management team, Ms Wardrop, and a colleague in the Business Centre, Ms Zhang. I had faxed some information to Shanghai to secure a flight booking, but when the company rang me to explain that they hadn't received the fax, Ms Wardrop and Ms Zhang made the efforts to check if the fax had been sent, which it had. They also allowed me to use the Business Centre for an extended period of time to ring the freephone number in Shanghai to try to resolve the issue with the travel company whilst both Ms Wardrop and Ms Zhang made scans of my documentation to attach to an Email. In the end, the other company realised that they hadn't done what they needed to have done, and that issue is resolved. What remains in my memory from that afternoon was the assistance given to me by these two members of staff--not as a 'customer', but they made me feel as if they recognised my predicament and were doing what they could to help another person.
After having expressed my gratitude to the General Manager, I received a warm and personalised response, which also makes me feel as if my opinion and feedback is valued.
November 26, 2012
Rated 5 out of 5 by mavrukin Thank you Kirk!
I wanted to personally thank Kirk who found a way to get me Kosher food all the way from Shanghai. This was a very pleasant and unexpected quality of service. You did a great job Kirk!
December 22, 2013