Rated 4 out of 5 by Marko99 Exceptional Service
The hotel facilities and services were outstanding. The people were very helpful and provided exceptional service.
I would definitely go back to this hotel.
May 19, 2015
Rated 4 out of 5 by jessejames best hotel for family
westin nusa dua is a very comfortable place to enjoy your family holiday.
from the spacious room, great pool, amzing heavenly spa, kids club & the beach..it's all in one place!
May 19, 2015
Rated 5 out of 5 by Michelle1231 Exceed my expectation
The staff can recognize my SPG status when I was check-in. They upgraded my room to Suite which was so nice & generous because I celebrated my wedding anniversary here. The scene is so awesome as it closes to the beach. The resort is so huge & the facilities can satisfy what you want! But I don't have time to enjoy them because I planned many sightseeing tours during my stay. It's a bit pitty indeed! The service standard is so great as I always see the staff greeted to us with smiling face.
May 16, 2015
Rated 5 out of 5 by dchua This hotel has great staff
You have the most friendly and most responsive staff of all the hotels I have stayed in.
This is the only hotel I will consider staying in when I am in Bali.
May 13, 2015
Rated 5 out of 5 by Macmillan8 Best holidays with the kids
We were back the second time and our high expectations were even exceeded. The location in Nusa Dua is the best regarding the beach, the whole setup so beautiful and inviting just to admire the gardens. The staff is very kids friendly and accommodating. The food outstanding.
May 9, 2015
Rated 5 out of 5 by GP73 This Hotel has the best staff EVER!!
Another fabulous 14 night stay at the Westin, unfailingly the best staff of any hotel we have stayed around the world. One of the restaurants is being upgraded without much disruption to a guests experience as breakfast is served in the Ikan Restaurant & Prego, still at its renowned excellence, the staff go out of their way to minimise any disruption to guests. We experienced Nypei Day during our stay when you have to remain in the resort, even the beaches are closed. It was a really lovely day, different stalls of food were set up around the pool area at Lunchtime with delicious food on offer at a very reasonable price and varied choice. Everyone seemed to have a great day with maximum staffing levels to cater to our every wish. There were many children at the hotel during our stay which we found lovely they all enjoyed their experiences with their families and the Kids Club.
We must give a mention to the Pool/Beach Staff that looked after us every day with a smile and much joy. Andy such a great ambassador for Westin nothing too much trouble, this young mans energy level is incredible and his friendliness and assistance beyond expectations. Yuliarta, big thanks to you for being so nice to know and your level of service deserves an award such a great attitude, you will definitely go far. Also Putu, thank you for helping me with my drinks choices and your smile.
Indy, Ayu and Satryiani heartfelt thanks for your care and a big Thanks to Mr. Artana for making our stay once again, the best ever. We look forward to returning to experience the newly refurbished restaurant.
This hotel is in such a great location away from the madness of Kuta but accessible if desired by hotel shuttle bus or Taxi. There are local shops and restaurants at the Bali Collection shopping centre which is a nice stroll along the beach path day or night. There are also markets between Club Med and Sol Beach House Benoa Hotels on the beach path or down at the Nusa Dua Gate, great for bargain finds and bartering. If you are considering holidaying in Nusa Dua think WESTIN!!.
April 1, 2015
Rated 3 out of 5 by JayJaySt Better than Avergae
The pool and massage were nice, the rooms were just ok, the staff were just ok as well, met to my expectation but nothing wow about it.
March 29, 2015
Rated 4 out of 5 by GraceGrace Great SPG Manager - Ms. Satryani
We stayed at 4 Starwood hotels this round for our Bali vacation (namely the Sheraton, Westin, Luxury Collection and Le Meridien), hence we do manage to have a good feel of the hospitality and service standards of each of them so to say.
Westin was a nice stay, and the SPG Manager, Ms. Satryani made our stay much pleasant and enjoyable. Without her prompt and professional service I think my stay experience at Westin wouldn't have been that great.
We will come back to Westin again because we are sure that we will be well taken care of by the SPG Manager.
March 14, 2015