Rated 5 out of 5 by Jrock32 Certainly a ROYAL experience, indeed
A stellar Haitang Bay addition to the luxury collection
I'm a spoiled Platinum member, have been for the last 6 years... So I tend to expect a lot from SPG, ESPECIALLY in this part of the world where they truly value the loyalty of a traveler like myself. We received an amazing upgrade upon check in, they allowed an EXTREMELY late checkout due to our late flight, they arranged several special meals in various locations throughout their uniquely configured property. There are several standout employees that deserve to be recognized for their personal interest in my happiness and overall satisfaction: Kamal, Aaron, David, Gustavo, Phillipp, Maurizio, and Harrison... these are all employees that will likely be promoted to higher levels at SPG so make sure to get to The Royal Begonia while its new, and is full of 5 star help that will truly take personal interest in your rest and relaxation. Truly a 5-Star luxury experience in every sense of the word.
April 30, 2013
Rated 5 out of 5 by galarneau Honeymoon
My wife, my 2 year old baby and me were in honeymoon at the hotel. Service is polite and generous. We met friends in the industry that told us it is the best hotel in Sanya and I beleive for all the quality of their client service and installations, always perfect and food soo good... Paradise for honeymoon we beleive!
Michel, Marianne and Chloe
December 3, 2013
Rated 1 out of 5 by JoeGolfer Food and beverage service is totally disappointing!!!
Because of the very nice and warm lobby bar, we went from Sheraton Haitang Bay Resort to the lobby bar of Luxury Collection. We supposed to enjoy a very good wine there, but the service was a disaster!!! Food and Beverage staff has no idea of how to serve a glass of wine. I recognize that Starwood hotels are promoting the wine of the wold. However we were not able to find any wine by glass in the wine menu,and with big surprise we got only 1OZ red wine in our wine glasses after ordering two glasses of red wine. After our complain, they just poured 1 OZ more into the glasses!!!! This was first time in my life to buy red wine by OZ like whiskey! And this was happened in the LUXURY Hotel!!!
December 31, 2013
Rated 5 out of 5 by Wisteria3 A Good Family Gateway
Spending 4 nights of great moments with my family of 4 in this beautiful hotel. The great feature is that we are able to share the amenities/facilities with Sheraton which is conveniently located next to the hotel. And the beach alongside, has make it more perfect.
A special thanks to Jeff Li from The Begonia. He has made our stay more complete with his little touches. His attentiveness and friendliness has indeed impressed us very much, making our stay here more memorable.
Our overall experience was excellent and will definitely stay in this hotel again if we will be back in Sanya.
December 29, 2013
Rated 2 out of 5 by feifei1986 5 Star Hotel 2 Star Service
Stayed here over the weekend and definitely disappointed by the service. Was expecting top notch service when they emailed me prior to my stay and asked for my special needs, i told them not much except just that I will be arriving late around 11pm and to make sure my room was ready. So i arrived around 11:15 and no one was at the front to greet me or take my luggage, but thats alright because it was late a night, understood. I took the luggage inside myself and checked in at the front desk, they were like " oh you are a gold member", i was thinking hmmm these guys pay attention small details and I was expecting at least semi-mediocre service. When i got into my room around 12 AM, we checked out the room, very spacious and comfortable, but guess what, TV WAS BROKEN, so we called and 2 guys came in and took the tv off the wall and took one from next door. Shouldnt the hotel check for stuff like this before making a room ready? Then I went to the fridge to grab a drink, but guess what, REFRIDGERATOR WAS BROKEN TOO . Unbelievable, nothing was cold(you know we hate lukewarm coke) and the smell was awful. I asked for a bucket of ICE. Two major appliances broken, how depressing is that?. Last thing that was very disappointing was the speed of calling a taxi, i arranged for a taxi at 10AM the next morning and we waited downstairs for 33 minutes, and finally got on a taxi at 10:33AM, Talk about service, definitely not 5 stars and not even close. I was very disappointed they did note this stuff when I was checking out or even asked me how was my stay, nope just charged me a 15% service fee. Definitely won't recommend this place if you care about service.
And i can't believe other people got fresh fruits everyday ? I didnt get any of that and I was a gold member, hmmmm.. i wonder why.
August 15, 2013
Rated 5 out of 5 by Dave109 A true 5 star hotel in a wonderful location
We booked to stay 6 nights at The Royal Begonia so we could have a relaxing beach break during our sightseeing holiday of China. Due to our flight being diverted we didn't arrive at the hotel until 3:00am but this wasn't a problem. Reception staff were on hand to do our check in and we were in our room in no time. What a room it was. To say it was big is an understatement and the facilities in the room were excellent.
As well as an enormous double bed there was a huge flat screen television, seating area, expresso coffee machine, tea making facilities and a welcome bowl of fruit. The rest of the room comprised of a separate study area, walk in wardrobe and a huge bathroom with two wash basins, a roll top bath with a television integrated into the wall and a rain forest shower. The air conditioning in the room was first rate, we could have spent the whole holiday just in the room. There is Wi-Fi in the room and the curtains open with the touch of a button to reveal a large balcony overlooking the gardens.
Breakfast is served 7 - 11. So there is no need to get up early. The food is wonderful! The chef serves up some surprise treats each morning such as blueberry pancakes, as well as having a wide selection of delicious food on offer to cater for European as well as Asian guests. There are a range of excellent restaurants to choose from and we ate in the Chinese and Seafood restaurants as well as The Begonia which is the main restaurant. The food and service in all 3 was first rate.
When we ventured into the grounds we discovered various pools including jacuzzi pools and splash pools. There are plenty of sun loungers available and as soon as we chose our spot the pool attendant always appeared as if by magic with fresh towels. The beach is always clean and there are ample sun loungers with parasols so we could just relax in the shade and stare out across the South China sea.
Everywhere we went within the hotel complex we found the staff to be attentive and efficient. Even though some of the staff speak little or no English we never had a problem making ourselves understood. The General Manager and his staff made a point of checking with us daily if everything was OK and if we needed anything. We thought this was a really nice touch.
Other little touches we found impressive were when we returned to our room each afternoon there was always an impressive tray of refreshing fruit or vegetable nibbles and drink for us to enjoy (thank you for my special Anchor one). When we returned in the evening, as well as the bed having been turned down and the room tidied, there was always a little gift such as a pendant or a key ring left for us.
If you are looking for a true 5 star luxury hotel experience then I would highly recommend The Royal Begonia.
June 27, 2013
Rated 5 out of 5 by Fe65 Great Hotel
We have been in the Royal Begonia for 5 days and we had a great time .
The general manager and all his staff have done all their best to give us e very high quality stay.
It's really unusual to find a so good service and so much kindness!
I 'd like to thank you all of them once more for what they have done for us.
January 16, 2014