Rated 3 out of 5 by SakuraViewer SPG means nothing at this hotel
SPG is very inconsistent from rest of the world. Also the staff members say one thing, but other member says something else. For example, front person says SPG kid's pass can be used when kids are by themselves. But restaurant manager kicked out our kids saying kids without accompanying adult cannot use it. Also front person asked me what I choose for gift as SPG member. I chose free internet, but they charge on bill.
April 12, 2014
Rated 4 out of 5 by HiGeoff Great for Disney Land/Sea but not for Tokyo Visits
Don't get me wrong. This is great hotel if you are there for Disney tours, but not if you need to visit/commute to Tokyo.
The cost of taxi trip to Tokyo city is around Yen 8,000-9,000 and it takes about 40 min. Another option is to take trains (Disney monorail, JR Keiyo to Hatchobari, Roppongi, in my case) if you want a cheaper option for under Yen 1,000. It takes about 75 min to 90 min depending on the connections and how fast you walk between changes.
Also, I found the breakfast is below my expectation. Extremely small selection for the amount of money you pay.
April 7, 2014
Rated 5 out of 5 by Alex166022 shortcomings
I was not given a room change to a higher level
April 9, 2014
Rated 5 out of 5 by Dayang Children friendly hotel
Great hotel for family vacation. Easy access to Tokyo Disneyland and Tokyo train station via Maihama station.
April 3, 2014
Rated 4 out of 5 by Dayang Children friendly hotel
Great hotel for family vacation. Helpful staff. Great location. Close proximity to Tokyo Disneyland...
April 3, 2014
Rated 5 out of 5 by jll888 Very Kind Disneyland Partner Hotel
We are very appreciate and delighted by the service provided by Sheraton Grande Tokyo Bay Hotel. We are staying 2 nights here for Disneyland and return to our home Country on the last night by airport limousine bus. Our flight is at 11:40 p.m. but we found out that the last bus depart from the hotel to the airport is 6:35 p.m. The hotel was kind enough to extend our late check out till 6 p.m. in order for us to enjoy the Disney park more and have time to back to our room to pack. Further more, we had been upgrade to a suite room as a SPG Platinum Elite member with a very nice Disneyland view just right in front of our room balcony.
December 1, 2012
Rated 3 out of 5 by Dave100 Everything will cost you at this hotel
My family and I have only been staying at this hotel for 2 days (out of 11 booked) and already we wish that we had stayed somewhere else. Right from the start there was no greeting or help with our luggage from a doorman (not sure if they have one), we had to carry our entire luggage up one floor before we found reception and then waited around 15mins to be served. After check in we had our (approx) $100 USD breakfast. After breakfast we found out that it was going to cost us (approx $55 USD / day to use the outdoor pool, it would have been nice to know about this before we booked, as we would have stayed somewhere else. So to sum it all up there is no service when you arrive and most of their facilities (i.e. pool) appear to have a fee attached.
September 10, 2012
Rated 5 out of 5 by BenC Disney Package Rocks!!!
Stayed here with my family. 2 adults & 2 kids.
Everything was sensational. Great service & hotel. Very convenient for Disney. Great package deal for the family. Included 3 day Magic Passport for 2 adults and 1 child. We stayed 3 nights. Airport shuttle service to Haneda was also very convenient. All in all, a great stay at Sheraton. Great to know you get this same service here. Christopher was great in explaining the package to us and also giving us an upgrade to Club Lounge.
February 6, 2012