Rated 2 out of 5 by EnjoyingCDM Old Hotel & No Upgrades for Gold SPG Members
We just got back from our 5 night stay at the Westin Snowmass last night (Feb 25th). When I booked the reservation back in April of 2013, I was told by the SPG staff on the SPG phone line that we would have a room that was facing the chair lifts. When we got there we were given an Alpine room on the 8th floor that was not facing the ski area and we had a view of the top of a parking structure. We were there with 4 other friends in 2 other rooms - they were not gold SPG members yet they both got rooms facing the ski slopes. When we asked the front desk if we could change rooms to the Pinnacle building (the "newer" building) facing the ski slopes we were told that was not possible. Our room was very old and dark in a 1960's building with a very small 1960's elevator - every time we were in it we felt like we were on Mary Tyler Moore - it even smelled really old. The house keeping staff had a very tough time even getting their carts on and off that elevator - it was crazy, I felt sorry for them having to struggle so much with those carts and that elevator every day. We also had to take 2 elevators to get to our room and walk what seemed to be miles every time we went to and from our room to the lobby or the Mall area. One night on the trip we attempted to use the jaccuzi's - when we got down there we found one of them was cold and the other was just luke warm. Several other guests were getting out and were very cold - they told us not to get in - it was a big disappointment. So we put our feet in both hot tubs and confirmed the others were right. So, we skipped using the jacuzzi's. The other issue we had was trying to take a hot shower after a day of skiing. The problem was, there was no shower door and there was no bath tub either. So, every time you took a shower you were really cold because there was no door. The only good thing I can say is the service was good, the waitresses, waiters, house keeping staff, bell hops and ski valet guys were very friendly and helpful. Needless to say, we will not be back to the Westin Snowmas. There are many other SPG properties that are far better for the same price or points. The Westin Snowmass should be a Catagory 3 hotel - not a 5.
February 26, 2014
Rated 3 out of 5 by jomke Underwhelmed
I was very disappointed with my recent stay at the Westin Snowmass. I arrived at the hotel after a long day of travel and despite arriving several hours after the check in time, my room was still not available. I was then told that I would be called when it was ready. When I returned an hour and a half later to check in on the progress, the surprised employee at the front desk replied "Oh, nobody called you."
We were then given a room facing a small alley, down the hall from the pool/hot tub. This guaranteed we would be kept awake each night by drunk twenty somethings returning from the pool on one side and from the local bars on the other side.
The food at the hotel restaurants and room service was mediocre at best and extremely expensive.
Finally, despite being an SPG gold status member for many years and having to wait several hours for my room at check in, I was refused a late (4pm) checkout.
As a bright spot, the staff at the hotel was very pleasant and genuinely seemed to want to make my stay as nice as possible. Unfortunately, the problems with this hotel far surpassed their efforts.
February 25, 2014
Rated 3 out of 5 by BandB19 Great location, may not be worth the money
The best thing about the hotel is the location. True ski in and ski out. Overall, I felt the staff was very pleasant and attentive to our needs. Particularly the ski valet staff, bell hops and waiters and waitresses were all excellent. However, the room was very expensive, over 450 dollars per night during peak ski season for basic single king room. For that price I expected more luxurious amenities. The rooms were clean but very basic. Also, if you are above the fifth floor you are going to spend a lot of time waiting for the elevator. After about 2 days, I just started taking the stairs. In addition, due to mechanical issues with our plane we were unable to land on our expected day of arrival and arrived one day late. When I arrived the hotel was not at full capacity. I had prepaid for my room. I did not expect to get fully reimbursed for my room but I was hoping at least for some type of credit for future stay, maybe a spa discount. The management basically told me thanks for the 500 dollar donation, there is nothing we can do. So that just made our frustrating travel experience more frustrating. I expected for the price I was paying to get a little better customer service. They would not even give me a one hour delayed checkout.
February 16, 2014
Rated 3 out of 5 by Chaaga2 Housekeeping concerns
When guests pay over $500 per night they should not have to ask for the coffee station to be refilled properly, backup toilet paper , and more bar soap. I called or went in the halls looking for supplies several times. After the second call, several bottles of shampoo and conditioners were brought but still the wrong coffee. Have your staff take notice of what and what not is being used. Even with leaving a $10 tip one day, we did not get what we needed so the tips stopped.
February 10, 2014
Rated 4 out of 5 by Sonogirl62 Almost perfect
We just returned from a spontaneous one night stay at Westin Snowmass. What a first class hotel! I would have given 5 stars across the board if it weren't for the surly ski valet (short, dark hair). I wish I'd seen his name tag, because the other young man was excellent (curly hair). Staying again next weekend - can't wait!!
February 2, 2014
Rated 3 out of 5 by Margo Westin not up to standards but great staff
I am writing this conflicting review of the Westin Snowmass as I would give an A+++ top of the marks to the staff at the Westin Snowmass and a D- for the facilities, room, Jacuzzi and cleanliness. Location could not be beat..walk out the door and on the slopes or to dinner and the shops. However, my room was horrific..blinds had white "crud" on them which I did not dare touch..I was placed directly opposite the Venga Venga club and did not get any sleep until after 11 pm each night. The shower/tub are atrocious..when you are in the cold, you want a shower head that is powerful and covers your body. The shower heads (one hand held, one standard) do neither of these and the handheld squirted water everywhere but on my body. The tile is from the 1970's and tub ridiculously small and unusable. TV was awesome but come on, offer all of Direct TV stations (like Bravo, etc) to be full service.
The Jacuzzi had sand, yes sand, and tons of it on the bottom and was dirty (obviously). Food was great in the Snowmass Kitchen and breakfast buffet was good (needs some additional breads, more items) but satisfactory. Staff is the best..everywhere you went from the ski valet, bell boys, check in, restaurant staff and more. If the Westin were to completely destroy the existing building and rebuild in true Westin standards, I would stay here more often.
January 30, 2014
Rated 4 out of 5 by skilady great ski in and out
great location in snowmass
January 28, 2014
Rated 1 out of 5 by Lancethepointjunkee Two thumbs down :(
I liked the ski in ski out benefit of this hotel and the guy that made my omelette and crepes every morn but that was about it. They gave me no upgrades as VIP Plat member. The staff seemed to make multiple mistakes when servicing me. They charged me for breakfast every morn and I had to remind them I was plat several times but at the end I had to visit the front desk in person to finally clear it up. The house keeping knocked and opened my door twice with my privacy hanger on the outside of my door. They came way too early in my opinion even without my privacy on my door. The last morning the fire alarm went off on the one morning we tried to sleep in. After an hour of verifying the alarm was false it came on several times more. The neighboring rooms had dogs barking and parties going on past 2:30 am and after calling the front desk they ask them to keep it down only to be quiet for about 10 min. The showers had no pressure and were cold as a result of no door. Overall one my least desirable hotels I've ever stayed in. I spend over a 100 nights a year with SPG and am a big fan of their hotels. I really like westin just this one needs some major improvement with customer service and customer loyalty treatment.
January 27, 2014