Sheraton Princess Kaiulani

  • 120 Kaiulani Ave
  • Honolulu,
  • Hawaii
  • 96815
  • United States
  • Map

Rooms & Rates

  • For stays longer than 90 days, please call 866-539-3446.
  • You can only book 550 days in advance.
  • Please double-check your dates.
1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 3.3 out of 5 by 591 reviewers.
Rated 1 out of 5 by This hotel is shockingly bad I really hate writing nasty reviews, I'd much rather speak to the hotel front desk staff/management and get things resolved. The problem is, the hotel staff really doesn't seem to care. I travel to Waikiki for business (lucky, I know)...leaving aside the fact the rooms are dirty and cramped, this hotel simply doesn't understand business travelers. During my stay I was unable to use my Platinum benefits to get breakfast because the hotel closed the restaurant for a private group, during peak breakfast hours, with zero notice or options for guests impacted. The staff was completely un-professional and couldn't seem to grasp why i couldn't change my work schedule to accommodate their poor planning. Additionally, if you get "upgraded" to a room on the 26th floor enjoy the ridiculous elevator wait times, as well as the added benefit of feeling like a sardine in a can. You could not pay me to stay here again. Luckily for me there are plenty of better options in the area. November 20, 2015
Rated 1 out of 5 by Horrible All Around This is by far the worst hotel and customer service we have experienced. The front desk is not welcoming at all and seem to not have been trained on how to do their jobs. We are Platinum Members, at the time of check in we stand in reserved platinum member line, instead of welcoming us as they should any guest, the gentleman feels the need to tell us that this particular line is for gold and platinum members and that we should make our way to the regular line. Furious upon arrival, we hold our tongue hoping for better during stay. As we were walking to the room we see dirty dishes outside of our door and the door was latched open. We walked inside to find housekeeping shampooing the carpet! Roaches reside throughout the hotel! We have stayed here before and everytime, we have to beg to switch rooms because of the roaches. Guest services is even worst! We called for towels, toothbrush, and a room service menu, 30 mins later we had yet to receive anything asked for! When we called back to check the status, they didn't even have all items logged down as requested. Instead of solving the issue at hand the lady on the other end of the phone insist on responding by saying, we have no record of your request. Confused at this point I ask her to please send up all the requested items as soon as possible. There is nothing positive to say about this hotel or their staff. Even as Platimum Members, we felt treated even worst then the first time we booked a room. We are always placed in the worst rooms available and never treated as PLATINUM MEMBERS! October 24, 2015
Rated 4 out of 5 by A Great Hotel! If you want to be treated with respect, have a comfortable and lovely atmosphere to vacation in, this hotel provides these amenities and more. Yes, the hotel is older, but it is clean and accommodating. The staff is gracious and there to serve you. I highly recommend this hotel if you are on a strict budget, as there are options for dining other than the buffet area, should you choose to do so. The Splash dining area is excellent. The Sheraton Princess Kaiulani Hotel is across the street from the beach...what more could you ask for? Enjoy your stay! October 23, 2015
Rated 5 out of 5 by Hotel exceeds expectations First time in Oahu, best ever experience. Hotel and amenities and staff were all great and made the vacation stay that much more pleasant. Even though a lot of time WAS NOT spent in our room, the time my daughter and I did spend in the room for resting, sleeping, relaxing and freshening up to exceeded our expectations. Breakfast buffet was a little pricey for individuals who do not eat a large amount of food, but quality and options were very good. If I ever go back to the islands and specifically Oahu/Waikiki, I would definitely stay at the Sheraton Princess. Thank you, thank you thank you October 5, 2015
Rated 4 out of 5 by A big improvement We have used this hotel for short stays over the past number of years and this time were pleasantly surprised by the improvements made in both the public area as well as our room. The additional platinum benefits provided (full breakfast buffet for 2 as well as a large restaurant appetizer etc) were a nice added touch. October 5, 2015
Rated 3 out of 5 by I do not remember this hotel being so bad!! Housekeeping needs to do a better job inside the rooms so dusty I didn't want to touch the phone!! The rug in the room needs to be replaced very dirty and worn. If they see that the bathroom faucet is leaking they should say something so maintenance can fix it before other travelers use the room!! I stay here a few times a year but I never experienced these things before!! I just want to make it a better place not just for myself but for others as well!!! September 21, 2015
Rated 4 out of 5 by Great access to restaurants, shops, and beaches I arrived to the hotel not as a vacationer but as a recovery patient of Tripler hospital. I was greeted by SPG staff in a very professional manner. Ms. Uyen went out of her way to ensure my stay was comfortable. As a SPG member, I was also greeted with a welcome letter that comes with some benefits. Ms. Uyen took the initiatives to ensure my family and I are enjoying our stay at the hotel. The free storage for surfboard and free use of beach chairs are great benefit. September 20, 2015
Rated 3 out of 5 by Very convenient location Have had a number of stays over the past 2 years. Some rooms on level 4 were not satisfactory and requested a move which was granted thanks to Jason and other members. Level 7 poolside was great as was the service of housekeeping staff member Bellinda. All staff were friendly and helpfull September 6, 2015
  • 2015-11-25 T07:02:37.593-06:00
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