Rated 4 out of 5 by shah450 Great ambiance
I like ambiance specially about this hotel. Staff were very responsive and helpful. True 5 star hotel.
April 12, 2014
Rated 5 out of 5 by Benjaminj Phenomenal Facilities + Services
With such an impromptu dedication to the small details, the staff (particularly Neha) provided us a feeling of Home. The hotel (which should be rated as a category 3/4 with the facilities & amenities) has provided us the level of comfort we got used to in the ITC hotels.
I especially like the friendliness and the joy in which the staff was eager to please us. The professionalism of the crew and the fine details to everything left us at awe.
SPG Recognition as a Platinum came with a beautiful upgrade to the mughul suite and a delicious breakfast + internet.
Thankful for having the pleasure of staying here while visiting Agra & the Taj in specific.
March 7, 2014
Rated 4 out of 5 by StationaryTraveller I visited in India, No.10 of SPG 12
Poor hotel food
I spent 4 nights at this hotel
No club lounge.
So there is no happy hour
October 22, 2011
Rated 5 out of 5 by ssbr Great service, amenities and locale
It has been our tremendous pleasure to stay at the ITC Mughal on our honeymoon. The food, service and courtesy was wonderful. We were treated exceptionally well and needless to say, we will be staying there again and would recommend this hotel to others. We would like a special mention for staff members Trevor and Aastha who took extra care in making our stay extra special. Wearing our wedding clothes at the hotel for the second time was more fun with Trevor and Aastha taking the time to take us for a tour around the hotel grounds and many pictures of us along the way. A guest from New York at our wedding was staying here and we met her too by chance! We had a wonderful and surprising time at the ITC and we hope to see you again.
March 25, 2012
Rated 5 out of 5 by DCGuy2777 Spa Is Transformative
The Spa at this hotel is amazing. I did this fancy package call "Passage To India". It was transformative. Being in India has brought me peace : )
November 23, 2013
Rated 5 out of 5 by newegg Outstanding Hotel
The hotel really did look as good as it did in the pictures. The interior décor is really beautiful, the restaurants are wonderful and the service was outstanding. We got a terrific suite during our stay and they arranged for a dedicated driver and our own private tour guide. Everything was perfect and the staff made my wife and kids feel special. I have stayed at a couple of ITC hotels in India and they were absolutely beautiful inside. The hotel is a short drive from the Taj Mahal and all the nearby sites. My wife also had some time at the spa. She said I was the most beautiful spa she had seen.
October 16, 2013
Rated 1 out of 5 by Henry630 Not a "Luxury Hotel"
As a gold member of Starwood I am very disappointed with the condition of the 2 rooms that were assigned to me at your “Luxury Property”, the ITC Mugal in Agra, India.
Upon entering room 637 I noticed the following:
1. Dirt on the marble floor of the room from fluid spillage.
2. Streaks of brown colored dirt below the wall mirror above the desk.
3. Water marks from wet glasses on the bedside table.
4. Knob missing from one bedside table pull out leaf.
5. Drawer pull missing from other bedside table.
6. One pencil provided with no lead.
7. Dirty note tray.
8. Dirty TV remote with no markings for Volume or Channels.
9. Bathroom toilet seat cover closes when one sits on seat.
10: Brown colored water comes out of the sink faucet and shower.
11. Informational binders on desk had bad binder rings with pages fallen out.
In addition, when we tried to use your 24-hour restaurant in the early afternoon we could not do so because the sign indicated that it was closed and would not reopen until 3:00 P.M. This is a case of false advertising your services. We had to therefore use your other restaurant that only had buffet service and was billed for buffet service.
The second room (639) occupied by my daughter and son-in-law had dirt on the walls, damaged walls, grime on the shaving mirror, sink that was improperly installed with mastic used to cover the large gaps and a front door that would not close and brown water from the shower.
This property has no elevators and is therefore not accessible. This should be clearly noted in all web sites.
Please refrain from advertising your hotel as a "Luxury Property" since it is not even close to the quality that I have experienced at true luxury properties in India
March 2, 2014
Rated 5 out of 5 by Jase Luxury in Agra
We arrived to the hotel and everything was in proper order. There was an outstanding, personal welcome from members of staff, starting with excellently-dressed men attending the gate. The check-in process was quick, our booking was secured, and our room (a Royal Mughal Suite) was stunning. Food is of outstanding quality here, not only for the breakfast buffet, but also for other dining. The grounds are well-kept, the gym is comfortable and well-appointed, and the staff are sensitive to the needs of the guests. We had great experiences with Ms Parul and Mr Shyameer, though we also gave platinum award recognition to another member of staff who offered superb service. If you are in the Agra area for the Taj Mahal or other local attractions, treat yourself to the ITC Mughal Hotel for an experience you will not soon forget.
February 4, 2014