Rated 5 out of 5 by Ali20 Great Resort
Stayed here for 14 nights as our Orlando holiday base. Great location for all Parks and shopping. The 2 bedroom villa was spacious and comfortable - beds were fantastic. Rooms were cleaned daily. We stayed in the Fountains area, the pool was a good size and deep enough for the kids to play and enjoy the waterfall. MarketPlace was well stocked and reasonably priced. Tiki Bar drinks were great - Pizza was average though. Staff were friendly, however I didn't appreciate the frequent pressure to attend a sales presentation for Sheraton, we were very clear on checking in that we weren't interested. Hired the Surrey bike to explore other areas of the resort and had a poolside massage which was good value. Great family accommodation.
July 8, 2014
Rated 4 out of 5 by Irish4 Beautiful setting, wonderful staff but needs attention...
stayed here from 15th to 29th June 2014 in two bed 'villa'. Starting with positives - very impressive setting and layout of the whole 'village' resort . Shop, restaurants, bars, pools etc. The resort is immaculately clean and well kept. Staff are very helpful and attentive. Feel good security presence all around the resort - but not intrusive in any way. Couple of issues need attention though - We arrived to check in and duly queued. Three guest families in front of us. There were 6 people behind the reception desk , though only two were dealing with checking in. Others seemed to be chatting and waiting to hand out 'welcome pack' information. We queued for over 40 minutes, having been in transit from Ireland for about 14 hours. Surely if staff are behind the counter they should mostly be dealing with checking in the guests? We opted for the special offer of breakfast for 2 each day instead of cleaning service. I think we went about 4 or five times for that breakfast. A couple of
matters which I found strange on breakfast was the absence of juices available - unless you wished to pay EXTRA ??? That is on top of the 12.95 US per breakfast ? In addition, the only cereals seemed to be cinnemon grahams. boxes and boxes of the stuff. replenisihing of froodstuffs was very poor with a long wait for that to happen. All in all the 'free' breakfast in my view is an option better rejected.
FInally, on entering the villa there was a smell of damp from a leak somewhere. I reported this on two occasions but didn't get any follow up inquiries about it. I have to say that I didn't expect the problem to be fixed but I did expect some contact or an examination of the problem .
We did request a pool view villa , but we were not facilitated, nor was our request even acknowledged.
All in all, I would return to this resort and wouldn't let my observations prevent that. But a four star(?) resort needs to have the four star service.
July 4, 2014
Rated 5 out of 5 by Mmichel66 the villas we clean and comfortable
it was clean and beautiful
July 10, 2014
Rated 1 out of 5 by Chris2227 This is the worst managed Resort we have stayed at.
The villa was not ready to be occupied. We had to make numerous call for things that were not ready. Cable not programed into television, unable to operate stove, hot water not turned on, ect.
July 9, 2014
Rated 4 out of 5 by fva68 Great overall room experience, other areas lacking...
To start off, we stayed in a 2 bedroom/2 bath villa which was very spacious and comfortable. It slept 6 very comfortably. Layout of rooms especially master room and bathroom was excellent. Bed, extra pillows - very comfortable in getting the rest that we desired.
Cons: We had cleaning service setup and had a couple of occasions where the rooms weren't cleaned or enough towels were left. On 1 occasion, we had repeated calls (at least 3) to room service to get our room cleaned and it never got done.
Zimmies for breakfast is very highly publicized. We decided to eat there 1 morning and were very surprised as to the low quality of food. The eggs seemed to be powered/add water and did not taste right. The sausages were very greasy and again, had a weird funky taste. The pancakes were very dry ... as were the bagels (seemed day old). For what we paid for a family of 6, it was not acceptable...
We were quite upset about the 1 pool that had a slide in it (for the kids) was out of order and no one had a view on when it was going to be fixed. We were there for 2 wks and still couldn't get an answer on when it was going to be fixed.
Finally, our villa was near I-4 which was very loud at night. The comforts of the room, however, did make up for this...
July 8, 2014
Rated 5 out of 5 by Sixofus Great spot for a family vacation!
We loved our 2 story villa! We were close the two pools, it was quiet, convenient and clean! Our only suggestion is to NOT charge for on site recreation, such as for tennis, mini golf, etc. Towels should be located at the pools for easy access too.
July 7, 2014
Rated 5 out of 5 by kakkarn Amazing experience on the property
We are a family of 4 and stayed on the resort for 7 nights ( 11/16/12 - 11/23/12) in a 2 Bd/2 Bath condo. I loved this property. The suite had everything you would wish for...it was rather lap of luxury for me. Huge Master bath with Jacuzzi tub, Fully equipped kitchen w/granite counter top, washer dryer, balcony, great pools and restaurants on site. Staff was very friendly. Special thanks to the staff who brought all our luggage to the unit..we didn't have to lift a single bag. Next time you are visting Orlando for a family vacation...Sheraton vistana is a no brainer.
Forgot to mention this hotel was very close to Disney and local shopping. Walmart supercenter is 1.6 miles...on Vineland Rd
November 26, 2012
Rated 5 out of 5 by Loobylou Quality hotel
The appartments were perfect for a family holiday. Very proffessional staff. Appartment was very clean and provided everything required for a fabulous stay. Pool areas perfect for both young and old alike. There was nothing my family could fault. I would strongly recommend this hotel to everyone.
June 5, 2014