Guests must be 17 years or older with photo identification to reserve a room. Minors must be accompanied by an adult at all times.
Connecting Room Policy
We are pleased to offer a limited number of connecting rooms. Please note that connecting rooms are subject to availability at check-in and cannot be confirmed prior to arrival.
Extra Bedding Policy
Extra bedding is subject to availability, and fees apply. A maximum of one extra bed is permitted in a Deluxe Room only; Premium Deluxe and Club Rooms cannot accommodate an extra bed. Please contact the hotel for additional information.
Family Plan Policy
Room rates include the accommodation of children (12 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Check-In & Checkout Policies
Early Arrival Policy
Check-in time is 2pm. Early check-in is available upon request, subject to availability. Arrivals before 9am will be charged for the previous night. Arrivals between 9am and 12pm will be charged a fee equal to 50% of the best available rate. Please contact the hotel directly to make arrangements.
Early Departure Policy
We are pleased to accommodate early departures upon request. Guests may change their departure date without penalty if their rate-plan permits.
All guests are required to present a valid government-issued photo ID upon check-in. A copy of the ID will be retained during the guest’s stay.
Late Checkout Policy
We are pleased to accommodate late checkouts. In the case of a late checkout before 4pm, a fee equal to 50% of the best available rate will apply. For checkouts after 4pm, a fee equal to a full night’s best available rate will apply.
The hotel is disability accessible. Disability accessible guest rooms are available.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Facility Use Policy
Children under 13 years of age are not permitted in the Sheraton Club Lounge.
Pets are not allowed.
Children under the age of 12 must be supervised by an adult at all times in the pool area.
A valid passport is required upon check-in and must be valid for at least six months after the date of arrival.
Visa-free facility is granted for a maximum of 30 days for the following countries: Brunei Darussalam, Chile, Hong Kong, Macau, Malaysia, Morocco, Peru, the Philippines, Singapore, Thailand, and Vietnam.
Visa on Arrival facility (VOA) will apply for citizens from the following countries: Argentina, Australia, Austria, Belgium, Brazil, Canada, China, Denmark, Egypt, Finland, France, Germany, Hungary, India, Iran, Ireland, Italy, Japan, Kuwait, Maldives, Netherlands, New Zealand, Norway, Oman, Poland, Portugal, Qatar, Russia, Saudi Arabia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, United Arab Emirates, United Kingdom, and USA.
Countries not listed above can apply for visas at the Indonesian Embassy in your respective country.
Health & Well-Being Policies
Guests must conduct themselves in an orderly manner and comply with applicable laws. The hotel is entitled to remove any person who causes noise or disturbance that is objectionable, improper, or undesirable.
While designated smoking guest rooms are available, all public spaces are smoke-free—with the exception of Kawi Lounge and Luan Yuan restaurant. A 1,000,000 IDR cleaning fee will be charged to any guest who violates the smoking policy.
Check Acceptance Policy
Personal checks are not accepted.
Credit Card Policy
In addition to the credit card requirement for reservations, a valid credit card must be presented at check-in. If a guest wishes to pay cash at check-in or checkout, a credit card must still be provided.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the hotel directly.
The hotel accepts valid credit card authorization forms. Please contact the hotel directly to arrange for prepayment.