Sheraton Surabaya Hotel & Towers

  • Jalan Embong Malang 25-31
  • Surabaya,
  • East Java
  • 60261
  • Indonesia
  • Map



Sheraton Club Lounge

Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show. Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go.

Special Conditions

Currency Fluctuations

For non-US hotels, rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations.  Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel's control and may impact the amount charged to your credit card.  Please contact the hotel if you have any questions.

Hotel Policies

2:00 PM     12:00 PM

Disability Access Policy

The hotel is disability accessible. Disability accessible guest rooms are available.

Alcohol Policy

Alcoholic beverage service is restricted to those 21 years or older (with valid identification).

Check Acceptance Policy

Personal checks are not accepted.

Connecting Room Policy

Connecting rooms are available upon request, subject to availability. Contact the hotel directly to request a connecting room.

Credit Card Policy

In addition to the credit card requirement for reservations, a valid credit card must be presented at check-in. If a guest wishes to pay cash at check-in or checkout, a credit card must still be provided.

Early Arrival Policy

Early check-in is available upon request, subject to availability. From 10am to 12pm, a fee equal to 50% of the best available rate will apply. After 12pm, early check-in is complimentary. To guarantee early check-in, we recommend guests reserve their room for the night prior to arrival.

Extra Bedding Policy

Select rooms accommodate a maximum of one extra bed, fees apply. Premium Deluxe and Club Rooms cannot accommodate an extra bed.

ID Requirement

All guests are required to present a valid government-issued photo ID upon check-in. A copy of the ID will be retained during the guest’s stay.

Late Checkout Policy

We are pleased to accommodate late checkouts. In the case of a late checkout before 4pm, a fee equal to 50% of the best available rate will apply. For checkouts after 4pm, a fee equal to a full night’s best available rate will apply.

Pet Policy

Pets are not allowed.

Pool Policy

Children under the age of 12 must be supervised by an adult at all times in the pool area.

Smoking Policy

While designated smoking guest rooms are available, all public spaces are smoke-free—with the exception of Kawi Lounge and Luan Yuan restaurant. A 1,000,000 IDR cleaning fee will be charged to any guest who violates the smoking policy.

Visa/Passport Policy

A valid passport is required upon check-in.

Visa-free facility is granted for maximum 30 days for the following countries: Brunei Darussalam, Chile, Hong Kong, Macau, Malaysia, Morocco, Peru, The Philippines, Singapore, Thailand and Vietnam.

Visa on Arrival facility (VOA) will apply for citizens from the following countries: Argentina, Australia, Austria, Belgium, Brazil, Canada, China, Denmark, Egypt, Finland, France, Germany, Hungary, India, Iran, Ireland, Italy, Japan, Kuwait, Maldives, Netherlands, New Zealand, Norway, Oman, Poland, Portugal, Qatar, Russia, Saudi Arabia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, United Arab Emirates, United Kingdom, USA.

Countries not listed above can apply for visas at the Indonesian Embassy in your respective country.