Guests must be 18 years or older with photo identification to reserve and check-in to a room.
Connecting Room Policy
Connecting rooms are subject to availability at the time of check-in. Please request connecting rooms at the time of the reservation.
Extra Bedding Policy
Rollaway beds and baby cots are subject to availability. Rollaway beds will be provided for an additional charge. Baby cots are complimentary. Please request extra bedding at the time of the reservation. Please note that a maximum of one rollaway bed is permitted per room.
Family Plan Policy
Children who are 17 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.
If a room rate includes breakfast or other benefits, an additional fee may apply.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Check-In & Checkout Policies
Early Arrival Policy
Standard check-in time is 3pm. In order to guarantee early check-in, it is recommended that guests reserve the previous night. Check-ins between 12pm and 3pm are complimentary; however, they are subject to availability upon arrival. A charge of 50% of one night will apply for arrivals between 9am and 12pm. Prior to 9am, a one night charge will apply. Please contact the resort for further information.
Early Departure Policy
An early departure does not incur a fee on most nights. However, all nights of a reservation will be charged for an early departure during the following holiday seasons:
Christmas 2014: December 23, 2014, to January 2, 2015
Eid al-Fitri 2015: July 16, 2015, to July 21, 2015
Christmas 2015: December 23, 2015, to January 2, 2015
For security purposes, a valid copy of identification is required at check-in. Acceptable forms include a drivers license, passport, and/or proof of age card. The minimum age of check-in is 17 years of age.
Late Checkout Policy
Standard check-out time is 12pm. We are pleased to offer late check-out for an additional fee. For late checkout between 12pm and 6pm, a charge of 50% of the daily room rate will apply. For checkouts after 6pm, the full daily room rate will apply.
Two non-smoking wheelchair accessible rooms are available. Each is equipped with a wheelchair accesible bathroom, handrails, and an alarm system. Wheelchairs are available and must be reserved in advance.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Pets are not allowed.
Health & Well-Being Policies
Both smoking and non-smoking guestrooms are available. Smoking is only permitted in designated smoking guestrooms and in designated smoking areas within hotel outlets.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Gift Certificate Policy
The hotel is pleased to accept valid gift certificates based on availability. The gift certificate number must be provided at the time of the reservation. The original gift certificate must be presented at check in. For arrangements, please follow the terms and conditions on the gift certificate. A valid credit card may be required to make the reservation even though a gift certificate is being used.
A valid credit card must always be presented and authorized at check-in. The hotel accepts cash, credit cards, debit cards, and bank transfers as methods of payment.