Sheraton Huzhou Hot Spring Resort Announcements & Policies

Hotel Policies

3:00 PM     12:00 PM

Alcohol Policy

Alcoholic beverage service is restricted to those 18 years or older (with valid identification).

Age Requirement Policy

Guests must be 18 years or older with photo identification to reserve a room.

Check Acceptance Policy

No personal checks are accepted.

Connecting Room Policy

The following pairs of room types can connect: Deluxe Room (twin beds) and Premiere Room (king bed); Grand Suite (king bed) and Deluxe Room (king bed); and Grand Suite (king bed) and Premiere Room (king bed). Connecting rooms cannot be guaranteed in advance; please contact the resort to confirm availability.

Early Departure Policy

A fee will apply for early departures of guests whose booked rates have been prepaid, require a minimum length of stay, or occur on the resort’s peak dates (the Spring Festival and the National Holiday period). This early departure fee will be the total room charges plus a 10% service charge and 6% value added tax of the remaining stay that has been reserved.

Early Arrival Policy

The resort’s regular check-in time is 3pm. One night’s room charge will be applied to an early check-in before 10am. A fee of 250 CNY, plus a 10% service charge and 6% value added tax per hour, will be applied to an early check-in between 10am and 3pm.

Extra Bedding Policy

Rollaways are available for a fee. Please contact the resort for further information.

Family Plan Policy

Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges. Additional fees may apply if your room rate includes breakfast or other benefits.

Gift Certificate Policy

To purchase or redeem a gift certificate, complimentary room voucher, or VIP card, please contact the resort directly. Gift certificate reservations are subject to room availability as well as the terms and conditions specified on the voucher. A valid voucher must be presented at check-in time.

Late Checkout Policy

Late checkouts are based on availability for a fee. The resort's departure time is 12pm on the departure day. A fee of 250 CNY plus 10% service charge and 6% value added tax per hour will be applied to late checkout between 1pm to 6pm. A one night room rate will be charged for late checkouts after 6pm.

Occupancy Policy

The maximum occupancy for most room types is three adults. The presidential suite and villas can accommodate more than three adults. Please contact the resort for further information.

Pet Policy

Pets are not allowed.

Payment Policy

The resort does not accept third-party credit cards as a payment option. Bank transfers normally require three working days before a guest’s arrival day to process. A guest must present a credit card at the front desk for payment to be processed. Please contact the resort for additional information.

Smoking Policy

Smoking and non-smoking guest rooms are available. Smoking is not permitted in public areas, including meeting spaces and dining venues.

Visa/Passport Policy

All guests must provide valid photo identification, such as a passport or ID card, at check-in.

Waitlist Policy

The resort does offer a waitlist. Please contact the resort directly to be placed on the waitlist. Guest should provide a phone number and will be called if a room becomes available.