Sheraton Bali Kuta Resort


Condições especiais

Nyepi / Day of Silence Information: March 9, 2016

Nyepi, known as the “Day of Silence,” marks the celebration of the Balinese New Year in the Hindu Lunar calendar. A spectacular procedure of ceremonies, parades of great bamboo monsters occur on the Eve of Nyepi, followed by a day of total silence and seclusion. The community strongly believes that if the island is silent and dark, the bad spirits will leave and the new year will start in peace. During Nyepi, from 6am until 6am the next day, the island stops. Nobody is allowed in the streets, use of electricity is restricted, and the international airport is closed.

In 2016, Nyepi will fall on March 9. Please note that check-in and check-out will not be possible on Nyepi Day, and Ngurah Rai International Airport (DPS) will be closed. Some of the resort facilities will operate as usual; however, there will be no transportation services to and from the resort, and televisions will not be available. Lights will be dimmed inside and there will be no outdoor lighting. The pool and other hotel facilities will still be accessible.

We kindly invite you to respect this sacred day and observe these restrictions. Normal activity in Bali will resume at 6am on March 10, 2016.

Políticas do hotel

15h00     12h00

Alcohol Policy

Alcoholic beverage service is restricted to those 18 years or older with valid identification.

Age Requirement Policy

Guests must be 18 years or older with photo identification to reserve a room.

Check Policy

No personal checks are accepted.

Catastrophe Policy

In the case of an unexpected event—such as fire, flood, earthquake, or any catastrophe that makes it illegal or impossible to fulfill the reservation—all cancellation fees are waived without penalty.

Connecting Room Policy

We are pleased to offer adjoining rooms upon request and subject to availability. Rooms are joined by a common foyer or lockable main entrance. Please call or email in advance to make your request.

Dress Code

The resort requests smart-casual dress at all times, throughout all areas. Shirts are required in our dining venues.

Early Departure Policy

In the event of an early departure, the guest will be charged for the full stay.

Early Arrival Policy

We are pleased to accommodate early arrivals upon request and subject to availability. Arrivals before 12pm will incur a fee of 50% of the current room rate. To guarantee early check-in, guests must reserve the room for the previous night, at the full room rate.

Extra Bedding Policy

It is our pleasure to offer rollaway beds upon request and subject to availability. Fees may apply.

Facility Use Policy

Our Infinity Pool, Sheraton Fitness, Shine Spa for Sheraton™, and Link@Sheraton(SM) experienced with Microsoft® are available exclusively to resort guests. Visitors are not permitted.

Family Plan Policy

Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. There are fees for additional adult rollaway and child rollaway beds. Complimentary baby cribs are available. The maximum occupancy is 2 adults and 2 children under 12 years of age.

ID Requirement

For security purposes, valid photo identification is required at check-in. Acceptable forms include a a photo ID card, Indonesian KTP, or passport.

Late Checkout Policy

We are pleased to accommodate late checkouts upon request and subject to availability. For late checkouts before 6pm, a day-use charge of 50% of the day’s room rate applies. For late checkouts after 6pm, 100% of the day’s room rate will apply.

Noise/Disturbance Policy

Parties and private events are strictly prohibited in the guest rooms and suites. Please contact Betty Meyda, Catering and Convention Service Manager at ( for event and/or party information.

Pet Policy

Pets are not allowed.

Smoking Policy

Smoking is not permitted inside the guestrooms. Smoking is only permitted in designated smoking areas throughout the resort.

Visa/Passport Policy

The resort requests that all non-local guests present a passport valid at least six months from the date of entry into Indonesia, and request that guests have proof of onward passage (via either return or through tickets). For more information on visa requirements and fees, including Visa-On-Arrival, please contact the embassy.