Sheraton Melbourne Hotel Announcements

Hotel Policies

3:00 PM     11:00 AM

Accessibility Policy

Disability accessible guest rooms are available. We can also organise additional accessible services and features via a third-party partner. Please contact the hotel in advance to make arrangements.

Alcohol Policy

Alcoholic beverage service is restricted to those 18 years or older with valid photo identification.

Age Requirement Policy

Guests must be 18 years or older with photo identification to reserve a room or check-in.

Cheque Policy

The hotel does not offer cheque cashing services. No personal cheques are accepted for payment.

Connecting Room Policy

Connecting rooms are available and subject to availability. Please contact the hotel directly to make these arrangements.

Early Departure Policy

An early departure fee may be imposed on guests departing prior to their scheduled departure date. Fees may be up to one night's room rate plus taxes. Please contact the hotel for further information.

Early Arrival Policy

A request for an early check-in is subject to room availability. An additional fee of up to 100% of one night’s room rate may apply. In order to guarantee an early check-in, the previous night should also be booked.

Extra Bedding Policy

A maximum of one rollaway bed per room is permitted. A nightly fee applies.

Family Plan Policy

Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult, with a maximum of two children per room. Rollaways, child rollaways and cribs may incur extra charges.

Gift Certificate Policy

Please contact the hotel directly to purchase a gift certificate that can be redeemed for accommodation or food and drinks, with flexible value options. Our gift voucher enquiry form makes it easy to understand the room types and packages available. An original, valid gift certificate must be presented to be redeemed.

ID Requirement

All guests are required to present a valid government-issued photo ID upon check-in. Additionally, corporate identification is required for all corporate account reservations.

Late Checkout Policy

We are pleased to accommodate late checkouts, based upon availability. For late checkout between 11am and 2pm, a 50 AUD fee will apply. A fee equal to 100 AUD for departure between 2pm and 4pm will apply.

Pet Policy

Pets are not allowed. Only service dogs are allowed. No other pets are permitted.

Pool Policy

Children under the age of 16 must be supervised by an adult at all times in the pool area.

Smoking Policy

The hotel is 100% smoke free. A 300 AUD cleaning fee will be charged to any guest who violates the smoking policy.