From March 24 to June 20, 2018, the indoor pool will be closed for maintenance. Please contact the resort for further information.
Additional Benefits: April 1 – July 15, 2018
Beginning April 1 through July 15, 2018, the resort will offer early check-in of 8am and late checkout of 6pm to all guest. Please contact the resort for further information.
Additional Benefits: May 1 - October 31, 2018
From May 1 to October 31, 2018, book direct with eligible rates on Starwood website and receive the complimentary Resort Summer Pass for two adults and one child under 12 years old. The pass includes the following:
Slide Rail Ride
Shuttle bus transfer to/from the hotel and Western Slope of Changbaishan
Bookings made with coupons, Starwood Preferred Guest (SPG) points, Explore rate and Explore friend rate will not receive the summer pass.
Please contact the resort for further information.
Age Requirement Policy
Guests must be 18 years or older with photo identification to reserve a room.
Connecting Room Policy
Connecting rooms are available based on availability. Please contact the hotel for further information.
Extra Bedding Policy
Guests are allowed a maximum of one extra rollaway bed per room, for a fee.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
The hotel does maintain a waitlist. Please contact us directly to be placed on the waitlist. Guests should provide a phone number and will be called if a room becomes available.
Check-In & Checkout Policies
Early Arrival Policy
Early arrival is subject to availability upon check-in and should be requested in advance if possible. Guests requesting guaranteed early arrival must reserve a room for the previous night.
Early Departure Policy
An early departure fee of one night's room rate and fees may be applied if you check out prior to the scheduled departure date.
Late Checkout Policy
Guests may request late checkout up to 6pm for a 50% room charge. An additional one night's room rate will be charged for checkouts after 6pm, subject to availability.
Disability access is available throughout the hotel. Please contact Service Express to set up TDD equipment and wheelchair rental or availability.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Pets are not allowed in the hotel.
Upon check-in, our Guest Services Agent must register international guests' Visa and Passport details. As this may require a few moments of your time, we appreciate your patience and understanding.
Health & Well-Being Policies
Smoking is permitted in designated areas throughout the hotel. The 3rd floor is dedicated to smoking rooms. All other floors are non-smoking.
Check Cashing Policy
No personal checks are accepted. Travelers checks are accepted, with a valid identification. Other conditions may apply.
Credit Card Policy
Credit card authorization forms are not accepted.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the hotel directly.
The hotel accepts cash, credit cards, checks from local companies, and bank transfers as forms of payment. Overseas credit cards must be presented upon check-in. Local credit cards can only be authorized on-site.