Guests must be 18 years or older with photo identification to reserve and check-in to a room.
Connecting Room Policy
Connecting rooms are available upon request and subject to availability. Please contact the hotel directly to make arrangements.
Family Plan Policy
Room rates include the accommodation of children (12 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Check-In & Checkout Policies
Early Arrival Policy
The hotel is pleased to accommodate an early arrival, subject to availability. A check-in between noon and 3pm is complimentary. A check-in before noon incurs a fee of 50% of the room rate. To guarantee a check-in before 3pm, please include the previous night in your reservation.
Early Departure Policy
Departure dates are confirmed upon check-in. Guests departing prior to their scheduled departure date may incur a charge of one night's room rate. Reservations on prepaid rates cannot be amended without losing the full deposit. Please contact the hotel for further information.
Late Checkout Policy
Late checkout is available subject to availability. For checkout before 6pm, 50% of one night's room rate will apply. Checkout after 6pm will incur one night's room rate.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Lost and Found Policy
As per local authority requirements, any valuables left behind by a guest will be handed over to Dubai Police if unclaimed within 6 months from check-out date. Any perishable items or items risking contamination will be discarded immediately as per local authority directives.
Pets are not allowed. Only service animals are allowed. No other animals are permitted.
For nationalities requiring entry visas, processing requires approximately 5 working days, subject to the approval of immigration. The processing fee is non-refundable once submitted. Kindly send all visa requests to the in-house reservations department at firstname.lastname@example.org.
Check Acceptance Policy
No personal checks are accepted.
Credit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the hotel directly.