Guests must be 21 years or older with photo identification to check in.
Connecting Room Policy
Connecting rooms are available but not guaranteed and need to be requested. Please contact the hotel for further information.
Extra Bedding Policy
Extra beds are offered by request for an additional fee. A maximum of one extra bed is allowed per room. Cribs are provided free of charge for children up to 2 years of age; the crib size is 100x60 cm.
Family Plan Policy
Room rates include the accommodation of children (12 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds may incur extra charges; cribs are included in the cost of the room.
For prepaid reservations, the credit card used to pay for the room must be presented at check-in. Otherwise, the reservation will be canceled and rebooked at the best available rate.
Suites can be booked online or through reservations. For assistance, please contact in-house reservations
Check-In & Checkout Policies
Early Arrival Policy
Early check-in is subject to availability. Check-in before 9am will be charged for one night. Arrivals between 9am to 12pm will be charged 50% of the room rate.
Early Departure Policy
An early departure fee of one night's room rate plus taxes will apply to all early departures.
For security purposes, a valid passport is required at check-in. No other documents will be accepted as valid identification.
Late Checkout Policy
Late checkout is subject to availability; a fee will apply.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Dogs up to 18 kilograms are allowed upon request only. A 1500 RUB per dog daily fee will be charged. A 6000 RUB deposit is required.
Please note that all travelers to Russia must have a valid passport and a Russian entry visa, which must be arranged through a Russian embassy or consulate prior to your arrival. An entry visa cannot be obtained at the Russian border. We can provide you with visa support documents for a one-entry tourist visa valid for the period of your stay at the Sheraton Moscow Sheremetyevo Airport Hotel only.
The hotel is not able to provide visa support to citizens of some countries. For more information, please contact the hotel reservations office.
Health & Well-Being Policies
All guest rooms and public spaces are 100% non-smoking.
Personal checks and traveler’s checks are not accepted. Check cashing services are not available.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Gift Certificate Policy
To redeem a gift certificate, please contact the hotel directly.
Hotel accepts payment with cash, valid credit cards or bank transfer. Please contact the hotel for further information.