Sheraton Shanghai Waigaoqiao Hotel



Sheraton Club Lounge


Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show. Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go.

Special Conditions

Shine Spa for Sheraton Closed: February 8 – 10, 2016

From February 8 through February 10, the Shine Spa for Sheraton will be closed for the Spring Festival. Please contact the hotel for further information.

Restaurant Closures for Chinese New Year 2016

The following restaurant closures will take place during the Chinese New Year:

  • Miyabi – Closed February 7 – 14
  • Yue – Closed February 8 – 13

Please contact the hotel for further information.

Club Lounge Closure for Chinese New Year: Feb 6 – 13, 2016

From February 6 through February 13, 2016, the Club Lounge will be closed. During this time, guests who are entitled to club benefits can enjoy breakfast in Bay Leaf and happy hour in the Lobby Lounge. The Club Lounge will reopen on February 14. Please contact the hotel for further information.

Hotel Policies

3:00 PM     12:00 PM

Disability Access Policy

Accessible guest rooms are available and must be booked in advance. Wheelchairs are available on a complimentary basis through the hotel’s Concierge desk; advance notice is required.

Alcohol Policy

Alcoholic beverage service is restricted to those 18 years or order with valid identification.

Age Requirement Policy

Guests must be 18 years or older with photo identification to reserve a room. A guardian must accompany minors.

Connecting Room Policy

Connecting rooms are not available.

Credit Card Policy

Third party credit card payment is not accepted.

Early Departure Policy

An early departure fee may be imposed on guests checking out prior to the departure date confirmed at check-in.

Early Arrival Policy

Check-in between 7am and 3pm can be arranged based on availability. Guests checking in before 7am will be charged for an additional night. Please contact the hotel for further information.

Extra Bedding Policy

Extra beds are available for a fee. However, they are not guaranteed and must be requested in advance.

Family Plan Policy

Children who are 17 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways and child rollaways may incur extra charges. Cribs are available in all guest rooms free of charge.

Gift Certificate Policy

Gift certificate reservations are subject to room availability. Please provide the voucher number when booking a gift certificate reservation. Additionally, the valid voucher must be presented upon check-in.

Late Checkout Policy

A late checkout between noon and 6pm will result in a half-day charge. Guests checking out after 6pm will be charged for an additional full night.

Pet Policy

Pets are not allowed. Only service animals are allowed. No other pets are permitted.

Smoking Policy

By law, smoking is not allowed in public areas. Smoking guest rooms are available and must be booked in advance. A cleaning fee of 200 CNY will be charged if evidence of smoking is found in a non-smoking guest room.

Visa/Passport Policy

All visitors to China are required to have a visa and must present their passports at the time of check-in.