Sheraton Reserva do Paiva Hotel & Convention Center, Recife Announcements

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Sheraton Club Lounge

Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show. Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go.

Hotel Policies

3:00 PM     12:00 PM

Alcohol Policy

Per Brazilian law, alcoholic beverage service is restricted to those 18 years or older (with valid identification).

Check Policy

The hotel does not offer check cashing services.

Currency Fluctuations

Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.

Dress Code

Bathing attire is not allowed in the lobby area or in the restaurants.

Early Departure Policy

For early departures, one night's stay including taxes will be charged with the exception of special promotions, agreements and fully prepaid rates.

Early Arrival Policy

Check-in before 3pm is subject to availability. A fee may apply. For assistance, please contact Reservations at reservas.paiva@sheraton.com or call (55)(81) 3312 2023.

Family Plan Policy

Children 12 and under sleep for free in a room’s existing bedding. Rollaways, child rollaways, and cribs may incur extra charges. For families with two or more children 12 and under, the hotel provides a 50% discount if a second room is reserved (not cumulative with other promotions or special events).

For all children up to 18 years of age, parents or guardians must present documentation of the child at check-in, such as a birth certificate or permission from a judge to travel. For stays without the presence of relatives (parents, uncles or grandparents), authorization from a judge is mandatory. (Federal Law 8.069/1990)

ID Requirement

For security purposes, valid photo identification is required at check-in. Acceptable forms include a drivers license, passport, and/or proof of age card.

All visitors on the property must register at the front desk and present an official photo ID.

Late Checkout Policy

Checkout time is 12 noon. Guests wishing to extend their stay will be charged a fee. Fees vary according to checkout time. Arrangements are subject to availability and should be made at the Front desk.

Occupancy / Visitors Policy

A maximum of three adults, or two adults and one child are allowed to sleep in guest rooms. Suites can accommodate up to two adults and two children.

A limit of four visitors are allowed in the Classic and Club rooms and a limit of six visitors are allowed in suites.

Window/Balcony Use Policy

Brazilian law prohibits the hanging of clothing and other objects from windows and balconies.

Pet Policy

Dogs up to 18 kilograms are allowed for an additional fee and are permitted only in public areas and guest rooms on the first floor. Cats are not allowed.

Payment Policy

All guest hotel charges are due upon presentation of the hotel bill. Special payment requests or credit information must be cleared in advance with the hotel's credit department, Monday through Friday during normal business hours.

Loss, Damage, or Theft of Personal Items

The hotel is not responsible for loss, damage, or theft of cash, jewelry, or other valuables left unattended in guest rooms. Safe-deposit boxes are available for the safekeeping of such items. The hotel’s liability regarding items in the safe-deposit box is limited to the equivalent of a one night room rate.

Visa/Passport Policy

Please contact the Brazilian Embassy for visa requirements.

Voucher Acceptance Policy

Valid vouchers issued by the hotel are accepted for payment. Please contact the hotel directly for assistance with voucher reservations and for further information.

Waitlist Policy

The hotel offers a waitlist. Please contact the hotel directly for further information.