Guests must be 18 years or older with photo identification to reserve a room.
Connecting Room Policy
Connecting rooms are available but not guaranteed and need to be requested. Please contact the hotel directly to make these arrangements.
Extra Bedding Policy
Rollaway beds and baby cots are subject to availability. Rollaway beds are included in the extra adult charge or available for a separate fee. Baby cots are complimentary. Please submit requests for extra bedding at the time of the reservation.
Family Plan Policy
Room rates include the accommodation of children (12 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Check-In & Checkout Policies
Early Arrival Policy
Requests for early arrival prior to the start of your reservation are subject to availability. To guarantee early check-in prior to 3pm, please include in your reservation an extra night prior to your arrival day. An additional full night's room rate will be charged.
Early Departure Policy
Please be advised that a fee equal to remaining room nights plus taxes will apply for all early departures.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a driver’s license, passport, and proof-of-age card. Photo identification must also match the name that is on the reservation.
Late Checkout Policy
Standard check-out time is 12pm. We are pleased to accommodate late check-outs upon advance request and subject to availability. In the case of a late check-out before 6pm, an additional half day rate will apply. For check-outs after 6pm, a full-day rate will apply. Please contact the resort for further information.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Pets are not allowed.
Visa requirements vary depending on nationality:
Citizens of Thailand, Malaysia, Singapore, Indonesia, Cambodia, Kyrgyzstan and Laos are exempt from entry visa requirements if staying for 30 days or less.
Citizens of Philippines are exempt from entry visa requirements if staying for 21 days or less.
Citizens of Japan, South Korea, Sweden, Norway, Denmark, Finland, Belarus, France, Italy, Russia, Spain, Germany and United Kingdom are exempt from entry visa requirements if staying for 15 days or less.
Citizens of Brunei and Myanmar who are staying for 14 days or less do not require entry visas.
All other citizens are required to obtain a Vietnam entry visa before departure (issued by Vietnamese embassies or consulates in their respective countries of citizenship). Fees may apply. Per Vietnamese law, a copy of each guest's passport will be kept at the front desk.
Health & Well-Being Policies
All guest rooms are 100% non-smoking. A 5,000,000 VND cleaning fee will be charged to any guest who violates the smoking policy. Smoking is allowed only at designated smoking areas of the resort. Please contact the resort for further information.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
All guests must provide a method of payment for incidental charges of 2,000,000 VND per room per night, in addition to full accommodation charges upon arrival. A credit card is preferred, but a cash deposit is acceptable. If accommodation charges have been prepaid, the accommodation does not need to be charged again; however, a fee of 2,000,000 VND per room per night is still required.