Sheraton Club Lounge Closed: December 10 - 15, 2017
From December 10 through December 15, 2017, the Sheraton Club Lounge will be closed for renovation. The lounge is scheduled to reopen for continental breakfast on Saturday, December 16, 2017. Please contact the resort for additional information.
Age Requirement Policy
Guests must be 21 years or older to reserve a room.
Connecting Room Policy
Connecting rooms are subject to availability.
Extra Bedding Policy
Cribs and rollaway beds are available upon request in all guest rooms and suites (fees apply).
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Check-In & Checkout Policies
Late Checkout Policy
We are pleased to accommodate late checkouts upon request, subject to availability. In the case of a late checkout before 2pm, an additional half-day room rate will apply. For checkouts after 4pm, a full-day room rate will apply.
The resort is compliant with ADA. ADA compliant guest rooms are available. For more information, please contact the resort directly.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the resort directly for the exact fee.
Pets are not allowed.
Health & Well-Being Policies
The Sheraton Sand Key Resort is 100% non-smoking. A 200 USD cleaning fee will be charged to any guest who violates the smoking policy. Designated smoking areas are available outside the resort.
Check Cashing Policy
We are pleased to provide daily check-cashing services up to 50 USD (for personal checks) and up to 200 USD (for travelers checks). Valid photo identification required.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the resort directly.