Rated 2 out of 5 by Terri18 The hotel is not good as any other sheraton
The facility of hotel needs to be improved, even I was upgraded to the executive room, only simple plastic spoon is provided for mixing the cream or sugar, no lounge or happy hour is provided. It is the most disappointed Sheraton hotel where I stayed.
May 6, 2014
Rated 5 out of 5 by Grrink excellent in everyway!
The staff was amazingly professional and extremely attentive in every way. Every aspect of the hotel went beyond the call of duty. Outstanding service from front desk to bartender, wait staff and housekeeping A big thnak you to everyone!!
February 10, 2013
Rated 3 out of 5 by kurtisnelson Modern but has issues
I came back one day to find water pouring out of the ceiling of the bathroom into the sink, went downstairs to tell the front desk, came back, and it had been cleaned up, sort of.
The internet situation was pretty bad, no signal in the rooms even on the pricey paid one, and in the lobby even with full signal it was incredibly slow.
I had a mystery breakfast charge for $40 on my bill I noticed after I checked out, I had never eaten breakfast. I emailed the location and never got a response.
Overall, I was expecting a bit better maintenance in the room, one of the outlets fell through when I used it, and there were obviously water issues.
August 25, 2014
Rated 1 out of 5 by sportytype This hotel is too expensive for what it offers
Hotel is rated class 6 spg and this is absolutley unappropriate SPG rating. For what it offers is more fairly a class 4. No Spa, no gym, social rooms are very modest, rooms are clean but boring
September 2, 2013
Rated 5 out of 5 by Simon6969 Home away from home
We love going to the Zurich Sheraton. Altough a smaller hotel the empolyees are the same team eveytime we go. They are always willing to go above and beyond and are happy to help with anything.
April 29, 2013
Rated 5 out of 5 by Apecalvin Attentive service
The Neues Schloss definitely has the feel of a small family-run hotel, especially when it comes to the attentive service. We arrived early, at 9:30am, and were told our room wasn't ready and we were offered breakfast. After that, we left our bags with concierge and went about our day. We returned in the late afternoon, to find that our bags were already in our room as we were given our key. Our suite, was cosy (that is, not very big), but it was well maintained, had great light-flow, and a lovely terrace, which made all the difference!
It would be perfect if it had an executive lounge. And unfortunately for us, rates were exorbitant for the dates we stayed. Ultimately, we chose it for its proximity to the city centre.
Special mention must be made of two staff members, who have made our stay particularly memorable: Anina, from Front Desk, and Charlotte, from the café. Anina was most helpful with advice about transportation to restaurants, while Charlotte, whom we had the pleasure of meeting every morning at breakfast, was warm and cheerful.
December 26, 2014
Rated 3 out of 5 by Rich8 Not up to standards for Platinum SPG Members
I was not happy with this hotel due to many technical issues. The television did not work in my suite, the Internet situation is awful whereas to log in to WIFI one must either pay a third party for room access or venture to the hotel lobby. The hotel is overpriced like all of Zurich. Let's face it, this is a Sheraton property with the prices of the Luxury Collections. The manger did offer to move me to another room, but I felt replacing the television made more sense---that was declined. Upon check out I was offered 2000 SPG points for my "trouble" which was a slap in my face. At the very least for the business I give to Starwood, I would consider being happy starting with 20,000 bonus points while contemplating a stay in the future. To sum it all up, I was very unproductive in my meetings and I was out of touch with the world for current events. Both are vital to my business. To add insult to injury, the car service prices to the airport quoted by the front desk are 15 Swiss Francs less than the actual price demanded by their "recommended car service". This leaves a cash short situation when planning in the price quoted.
April 7, 2013
Rated 5 out of 5 by Xiaoyouyou88 Very friendly and warm
Mark at the reception desk is very friendly and considerate. Hotel itself also is in a very good location. Room is designed with good taste.
April 7, 2013
Rated 5 out of 5 by pattia The experience was great
Our Stay was very pleasant made possible by the warm and courteous staff, clean rooms. Just everything was great. We had a great time.
January 20, 2013
Rated 5 out of 5 by 500NightsLifetime Best Sheraton
My third favorite hotel in the SPG group and my favorite Sheraton. I felt this way a few years ago on my last stay as well.
May 25, 2013
Rated 5 out of 5 by baju Excellent service
I spend about 3 weeks per year in this hotel and the service is always excellent!
April 8, 2013
Rated 5 out of 5 by EssorPartners Very good boutique hotel in Zurich
We ended up staying there twice in a week, first on arrival from the US, before heading to Davos for a conference. At first I had not booked my return night before my return flight due to some reviews I had read of the hotel elsewhere online.
Needless to say, as soon as we left to Davos, I booked for the following weekend before our return flight. The hotel is very nice and clean, if you're a platinum member they immediately offer free breakfast in the mornings at the restaurant within the hotel. It is a small Buffet but has everything you need to start your day.
Location is ok, a little far from the action but easily accessible through the light rail, which in Zurich is top notch.
May 13, 2012
Rated 5 out of 5 by Dalboy Best Sheraton I have stayed
Has the best interiors of any Sheraton - very tastefully done interiors. Starwood Platinum value is excellent too - the buffet breakfast is 40 CHF in value - well above the average lounge breakfast (and we had a family of 4!)
I got upgraded to a suite which had the largest terrace I have seen in any hotel. Front desk staff were very helpful. Went out of their way to help me and lent umbrellas for my family for our 5 day road trip. The free toblerones at the front desk were a nice perk too :)
The only issue is the lack of free wifi even for platinum members. Luckily, I didnt have to use the 40 CHF overnight parking. They should also arrange for shuttle service to the airport ( I paid 65 CHF each way)
June 25, 2013
Rated 3 out of 5 by Saabdriver A fine hotel but...
The rating I assigned to my last visit at this hotel reflects a difficult choice. With the sole exception of the poor to non existent internet access in my room this is an excellent hotel. The service and staff are of the highest quality, the rooms comfortable and clean and the restaurant, excellent. That said if you require authentic high speed access to the web this is NOT the hotel to choose in Zurich. During my abbreviated staff (I moved to another hotel) wired web access in my room brought back all the terrible memories of dial up service. To compound the problem there were long stretches when no service was available.
Again this is a fine hotel and I have no qualms about recommending it to others - for a Zurich holiday.
September 25, 2012
Rated 5 out of 5 by kmans12 Look No Further
What a great experience. The Sheraton Zurich Neues Schloss is a perfect place to stay while visiting Zurich. What a wonderful neighborhood to walk in and being so close to the lake is an added bonus. We were upgraded from a jr. suite to a 1 bedroom suite. Absolutely perfect! The staff was wonderful and took care of our every need. Housekeeping did an amazing job when called upon to help with an unexpected situation. Cannot rave enough. We will not only be back....we are planning to bring others with us! Thanks for a perfect ending to a perfect vacation.
May 29, 2012
Rated 5 out of 5 by SwissTravels Amazing hotel, amamzing staff
My husband and I spent three nights at this hotel, and loved every minute of it! The hotel is at an amazing location, in a lovely area with walking distance to lovely spots, grocery stores, the main area and the train station. The staff were incredible, and made our stay memorable, with many great suggestions, and also helping plan a surprise for my husband's birthday. I was thoroughly impressed with the hotel from the minute we checked in to the minute we left. Definitely do not hesitate to book this hotel- you willl love it!
June 2, 2012
Rated 5 out of 5 by Hangzhou This hotel has great staff
I checked in this property at 3am due to some unpleasant experiences with the new Sheraton hotel. Although the SPG platinum service cannot book me the room for that night because all the rooms were sold out, when we arrived, the front desk staff was of great help to find me a room and assured that my family had a pleasant stay. My husband and I are both platinum members so we get used to be taken care of by Starwood. But I have to say that the hospitality and professionalism of the staff are outstanding.
February 9, 2014
Rated 5 out of 5 by perroquet2025 Mr
The Overall Hotel care was tailored to my needs . Great work .
November 6, 2014
Rated 5 out of 5 by Crutch last minute stay
We arrived with no reservations and the staff was very helpful in booking a room. The front desk on check in October 12th and the front desk on departure (Carmen)
The location is not all that central but very close to the lake and some really good places to dine.
October 19, 2014
Rated 4 out of 5 by wetravel Good Hotel but a little overpriced
Hotel is easy to find about 5 min walk from the Zurich lake. Rooms are on smaller side if you are used to rooms in new Hotels in Asia. Breakfast in Hotel was very good so was the service. Concierge also knowledgeable. It is easy to take walks from there. Internet situation needs improvement. SPG Platinum recognition is good. Parking in Hotel or close by roads is super expensive. I propose to give to complimentary parking to Platinum members since there is no Sheraton lounge.
April 19, 2014
Rated 5 out of 5 by RAR49 Excellent service and location
I was more than pleasantly surprised with the level of service and attention that I received at the Sheraton. It is a smaller boutique hotel with the feel of an independent, with the quality of a top SPG brand. The intimate bar was a nice feature. The location with regard to the business district and proximity to the lake and old town made it very convenient in all regards. I will certainly stay at the Sheraton on my next visit to Zurich.
August 7, 2014
Rated 4 out of 5 by Samy555 Does the job
I go to the Sheraton as it is both close to my office and the lake. I am an SPG member for more than 10yeras, they have my details on file and have never been assigned an SPG room. This hotel does the job but it is you and your luck on the room.
Finally the manager left a note on one of the tables in the room to receive a welcome gift, but it was so poorly placed I only noticed it on the day I was checking out. That should be done at check in
September 24, 2012
Rated 5 out of 5 by tiredhappytraveler Friendly staff, clean, quite, and comfortable.
I was very happy with the location, the friendly staff and the clean, quite, and comfortable room. After a day in an airplane I needed some comfort food and did not think anything would be open at 11:00 P.M. I was wrong, the staff sent me to the bar / lounge and I was made aware of the "weekend" special; a burger, fries, and a free local draft beer. I was a little unsure of ordering an American favorite in Zurich, but it was excellant!
November 20, 2013
Rated 4 out of 5 by Amy366 Nice Hotel....Fantastic Staff!
The Sheraton Zurich is a very good hotel overall. I felt the location was convenient yet not in the middle of things - easy to walk or tram everywhere - rooms very comfortable and spacious.
What exceeded my expectations was the staff. They went out of their way to be helpful, answer all of my questions, and even to facilitate phone calls with my hotel in Basel to resolve an issue with a forgotten passport. Merci! Well done!
November 12, 2012
Rated 2 out of 5 by leofig This hotel needs a lot of improvement
Despite repeated requests, no water bottles left behind by room service, towels never refreshed, beds highly uncomfortable, and A/C non-existent. This is an overpriced 3-star hotel claiming 4 star status. Will not stay there again.
September 23, 2014
Rated 5 out of 5 by tomtraveler Awesome Sheraton Boutique Hotel
Lovely Sheraton near the lake in Zurich. I was upgraded promptly to the SPG floor upon arrival due to my status and I really appreciate that. Room was functional and very clean. Andreas in the morning and a blond woman (did not get her name) at night were very helpful at the front desk. The young lady recommended a great restaurant...Le Delazey for dinner. I would definitely stay here again!
November 28, 2012
Rated 5 out of 5 by JAMint Very helpful and friendly staff
My first time in Zurich. Hotel is in a great location, near the lake and easy walk into city. Staff were fantastic. I stay in many hotels globally for business and pleasure, and they were among the best. Room was very comfortable, breakfast was excellent. I missed having a fitness facility, but running near the lake is a great experience. Overall we had a wonderful stay.
July 8, 2014
Rated 5 out of 5 by Siggy Best Sheraton in system!
Although the property doesn't look like much from the outside, the rooms, the service, and the breakfast were all outstanding. The location is absolutely wonderful and quiet. The property was happy to allow us to bring our pet and was very SPG friendly, and we were able to get a nice upgrade to a suite. We will definitely visit again - this was the best Sheraton we have ever seen.
July 25, 2012
Rated 4 out of 5 by markap Renovated skin
The Arabella Neues Schloss has been renovated lately, however I have to say I think that the renovation was only skin deep. The Neues Schloss could have been much bolder in their renovation, to upgrade their rooms, also i feel that for the premium price the materials/details could have been a little less flimsy.
SPG recognition didn't go beyond the key card wallet at this hotel.
May 9, 2012
Rated 5 out of 5 by TSW3 Great place to start our European trip
With our European trip starting in Zurich, we needed somewhere to stay our first night. Not being familiar with Zurich, we were pleasantly surprised at the great location of this property - a 5 minute walk to the lake and 15 minutes to Old Town for shopping and dinner.
The front desk staff was extremely helpfuly, spoke great english, and truly made us feel like guests.
July 4, 2012