Rated 5 out of 5 by Helen Great service
We spent several days at this hotel and the service far exceeded our expectations. The staff were extremely nice and knowledgable of the area. The location was idea for enjoying events. The food was excellent at the hotel. Had a beautiful room with a balcony. Hope you get a chance to enjoy the services of this hotel in the future!
May 21, 2012
Rated 5 out of 5 by Munchi Great location and very comfortable hotel
A very good hotel with friendly helpful staff. Room very quiet and comfortable and the "boutique" size of the hotel very nice. The location is perfect being close to transport to the main street, close walking distance from the lake - perfect. I had a most enjoyable stay and would highly recommend anyone to stay here. Thank you.
July 8, 2012
Rated 2 out of 5 by Nothappycustomer Stuck in medieval times!
I cannot believe in this day and age that the hotel cannot provide free wifi to Platinum guests inside the room. I have to either pay for access using my own credit card or access in the lobby. I can't Skype with my family while traveling and is extremely inconvenient. I will NOT stay at this hotel again until that is changed.
February 25, 2013
Rated 2 out of 5 by Robke Broom closet
Last week I stayed for the first time ever in a Sheraton hotel where I needed to pay ridiculous amount of money for the smallest room (seize of a extended broom closet). Also staff were not listening or willing to cooperate. I felt treated as a once off tourist while I am a gold member! Also breakfast was ridiculously priced.
December 9, 2012
Rated 4 out of 5 by herbdr Location
The Neues Schloss is located near the old-town/center. We walked a couple of blocks to the s-bahn for a quick ride to the center for shopping and museums. We, [also, walked from the hotel to the Landes Museum/Hbf.You have a great product offer and an exceptional staff helping us with direction and touring-suggestions!
October 10, 2012
Rated 5 out of 5 by Addisongreen Good Location, Good Hotel
Only stayed for 1 night, but the hotel is conveniently located within walking distance of all that you might want to see in Zurich.
The staff were all very pleasant and the service could not be faulted during the stay.
If you are wanting a nice hotel in a good location with friendly staff then this is a must.
May 3, 2012
Rated 1 out of 5 by sportytype This hotel is too expensive for what it offers
Hotel is rated class 6 spg and this is absolutley unappropriate SPG rating. For what it offers is more fairly a class 4. No Spa, no gym, social rooms are very modest, rooms are clean but boring
September 2, 2013
Rated 5 out of 5 by Konstanz A Charming Hotel in a great location
Having stayed at this hotel several times we find its offers a great small European hotel feel with outstanding attentive staff.
We highly recommend the restaurant and if the weather is cooperative dinning outdoors is most enjoyable.
Always a great experience, and we will be back.
March 22, 2013
Rated 4 out of 5 by Tariq47 SPG rewards
SPG looks to me meaningless when it comes to rewards. We offered 2 drinks. I asked to use wi-fi in the room, they said it is chargable if you use wi-fi in room, but it is free if it is from the lobby!!!!!
Does not make any sense, please review the benefits for Gold member of SPG.
May 28, 2012
Rated 5 out of 5 by FloridaTravelAgent Best Hotel Experience in Zurich!
After staying at another hotel in Zurich our first night, we switched over to the Sheraton Zurich! What a WONDERFUL change it was! We were treated in such a fantastic manner... everything was perfect. Great staff... great location.. great room! Would definitely stay here again!
January 25, 2013
Rated 5 out of 5 by Jac76 Great overall hotel.
Awesome location, great service, nice rooms, good breakfast. Great SPG platinum recognition and upgrade. Only bed was below expectation since the king size bed consists of two mattress with independent quilt. This is more of a European challenge that this specific hotel though.
September 29, 2012
Rated 5 out of 5 by PJEE Service
Great information on Zurich City Fest. Terrific help in setting up dinner reservation as well as calling hotel where friend was staying to make sure that she got the message as we did not have her cel phone. Overall very helpful.
July 8, 2013
Rated 2 out of 5 by K987 underwhelming
wifi was supposed to be free but charged.
restaurant was supposed to be open at 0630 but opened closer to 0700 with no service
gym- off site- closed but not notified until got there
room very, very small
bed strange set up
October 29, 2012
Rated 4 out of 5 by ALP327 no internet
I am sorry to say the internet was not working but they were very pleasent in making sure we still got our boarding passes. early check was very nice and the extra water help with the travel leg.
June 2, 2013
Rated 4 out of 5 by GlobalTravel Great location
Buffet breakfast is very nice. Staff friendly and helpful. Room clean and well appointed. Location is perfect for my work location and for getting into the city for dinner in the evenings.
October 23, 2012
Rated 5 out of 5 by Youme Great place to stay in Zurich
This is a near perfect hotel. As a Platinum Member, I wish they had a Club Lounge which is usual for Sheratons. Excellent complimentary buffet breakfast. Great staff! Super location!
December 13, 2012
Rated 5 out of 5 by GrizzlyBear Boutique style hotel with great attentive staff
Stayed here for business conference but felt very much @ home. Nothing too much trouble for attentive & engaging staff. Food was great & room very comfortable.
Couldn't fault it!!
December 15, 2012
Rated 4 out of 5 Personal touch but no fitness center
Incredibly attentive and welcoming staff. Nice rooms. Cozy feel in a big hotel chain. Good restaurant for breakfast. But no fitness center.
July 4, 2013
Rated 3 out of 5 by SLL1 Really ordinary
Not a bad location and service was pleasant enough. The tiniest bathroom I have ever seen. Picture the bathroom on a very small boat to get an idea!
June 15, 2013
Rated 5 out of 5 by EuropeGuy Excellent Stay
Staff went out of their way to make things comfortable, provide restaurant recommendations, and arrange transportation. Highly recommended.
January 28, 2013
Rated 4 out of 5 by T444 Great quiet location
Staff was exceptionally friendly and helpful! Location was great- close to shopping and to Lake Zurich.
June 14, 2013
Rated 5 out of 5 by Waynier Personalized attention
The hotel is a smaller location that is conveniently located with a staff that provides much personalized attention.
May 7, 2013
Rated 5 out of 5 by Dany1611 2 business trips
My 2 stays were just perfect.
Very kind and professional staff, with a special mention for the Restaurant Team.
May 25, 2012
Rated 5 out of 5 by mondesir Very good location and comfortable rooms
There is a good atmosphere at the hotel - very nice lounge and quite. Also the rooms are very comfortable.
January 18, 2013
Rated 5 out of 5 by FrequentTraveller88 Great Location, Exceptional Staff
Hotel is small and has a boutique feel to it. Great location and exceptional staff. Highly recommend.
July 24, 2012
Rated 5 out of 5 by baloo the best hotel in Zurich, very friendly staff
The hotel is one of the finest properties in Zurich. Very clean and well maintained.
March 19, 2013
Rated 4 out of 5 by International17 Quiet and efficient stay in Zurich
The hotel room was compact but neatly arranged, and everything worked perfectly.
October 12, 2012
Rated 4 out of 5 by MB22 Hotel has a great location
Very nice Hotel, Nice people , Clean and well run
February 17, 2013
Rated 5 out of 5 by Terry Comfortable
Very comfortable room, very responsive staff
February 20, 2013
Rated 5 out of 5 by EZH26 Dr.
Provide internet of linksheraton to the rooms
December 5, 2012