Rated 5 out of 5 by wdchuck The New Lounge puts this property over the top
This has always been a very solid business hotel with a staff that is overwhelmingly friendly, efficient and responsive.
The team in the Executive lounge has always been in a class by themselves making the start and the end of a day a lot easier. Now, with its newly opened facilities it is that much better. A beautiful space made all that much better by the honest hospitality of the staff..
it's great to see how the management team and the owners are committed to increasing the value of one's stay.
January 16, 2016
Rated 4 out of 5 by LEC1 Conf
The customer service was superior. I can confidently say that I have never had better service or friendliness of ALL staff at any other hotel in my travels around the world. Keep up the great work!
January 13, 2016
Rated 5 out of 5 by Dilaman Amazing Stay
We have stayed at all of the surrounding hotels while attending Dragoncon and I have stayed at many hotels in my lifetime but this hotel tops the list. First let me start with the staff. From the reservation team to the bell staff this is one quality team. I had temporarily lost my credentials and instead of saying "well that is your problem" the staff took over and put our fears to rest. They checked us in and treated us with care that unexpected. We were blown away. Shortly afterwards the documents were located but for the duration of our stay they made us feel right at home and assisted us with our stay. Wow. This service so rare today. We have found a home. We will be going down for non convention weekends in the near future.
January 12, 2016
Rated 5 out of 5 by Randy1988 Friendly Staff
Enjoyed my stay at the Sheraton Downtown Atlanta. The know how to treat their SPG Gold guests. Very convenient location. Will definitely stay again. Only issue, the club lounge did not have a meat offering in the breakfast buffet for the 2 days I was there. Maybe they were out of meat. Not sure.
December 30, 2015
Rated 3 out of 5 by James1983 Poor Communication
I booked this hotel for the night for me and my family with all intentions on letting the kids play in the pool. To my dismay, the pool was closed for renovations. I was upset because this was not communicated to me during the booking process or when I checked in. I wasn't aware until we got dressed and was greeted with a hanging sign that said "Closed for Renovations until December 18th". If I had known the pool was closed, we would have picked another hotel. The only alternative the hotel could offer was to send us to one of their partner properties up the street (3 blocks away). This was also not acceptable because it was mid-December and inclement weather. I will not be returning to this location.
December 28, 2015
Rated 3 out of 5 by DrEric Fine for Downtown ATL
The hotel is fine. Period. Nothing great, nothing bad. The hallway that we walked from the elevator to find our room, was a bit silly. A full circle practically, walked past 90 rooms. We later figured out we could cut through the pool area and go the opposite way, and knocked 3 minutes off the walk. It only matters if you are carrying every bit of your potential in luggage, while holding a very full bladder. LOL.
Renovation of the pool was happening, and i think the pool area is fantastic, so we are sad that it wasn't open, but will stay here again. Simply because it is fine, and fine is good when you are in reach of everything downtown ATL has to offer.
December 28, 2015
Rated 1 out of 5 by ESTC Terrible communication with sheraton group, unreliable
I used best rate guarantee for this hotel, but they said they did not receive the rate. After I told them the rate, they still intentionally charged me more and leave no reponse after I sent a complaining email to spg program and ask for corrected rate. No more stay with this hotel again.
Good room condition, ok location, ok food.
December 26, 2015
Rated 3 out of 5 by Smith2015 I would likely not return to this hotel
My husband and I had a very unpleasant experience at this hotel. While I understand that mistakes happen, how the staff reacts and/or corrects the issue is very telling of their customer service standards.
December 21, 2015