Rated 5 out of 5 by Copper11 Overall Experience
Very impressed with all of the staff. Did not pass a single individual who didn't smile and greet me. Room was perfect in regards to bedding, desk, TV and bathroom. This is now my go to hotel in Atlanta (no, I am not with the hotel).
October 16, 2013
Rated 5 out of 5 by AmyA Real Southern Hospitality
The staff at this property exceeded my expectations in customer service. They were sweeter and more helpful than any hotel I've been at in years - and I travel a lot for work!
Can't wait to come back to Atlanta for some more Southern Hospitality.
October 7, 2013
Rated 2 out of 5 by DaisyB Very old and unclean
The rooms were incredibly old and dirty. There was hair in the bath tub, dust on the bureau and tables. The room smelled musty. Everything looked and felt dirty. The restaurant was good and the hotel staff was very nice. There wasn't a mini bar and in-room amenities were scarce. This hotel needs to be completely renovated.
July 13, 2013
Rated 4 out of 5 by jlsOfeb Good Preparation
With the ice storm that rolled in on Feb. 11-12, the hotel was well prepared and adjusted nicely in terms of having food service and amenities for the guests. Staff in the restaurants and elsewhere did a superb job and worked long hours to take care of us. Nicely done!
February 14, 2014
Rated 5 out of 5 by cnevans Great stay, wonderful staff
My experience at the Sheraton Atlanta was wonderful from start to finish. The food was great, my room was clean and comfortable, and the service unrivaled. The staff was incredibly friendly as well as knowledgeable and helpful. The GM is a gem who truly cares about each guest's experience. Highly recommend this hotel.
June 24, 2013
Rated 5 out of 5 by fortworthgirl Friendly, helpful staff
My stay was great. The staff at the hotel, from on-site restaurant, front desk to lobby was very friendly and helpful regarding how to get around downtown Atlanta. My only complaint was the restaurant recommendation made by someone at the concierge desk for Aunt Pitty's Porch. Dirty restaurant, poor meal, overpriced.
November 27, 2012
Rated 5 out of 5 by Iguana26 Nicely predictable
When you travel, especially overseas, adventure or the mere unexpected is always around the corner. It is very comforting to find a place that gives you the feeling of stability and changes are always only for the best. I love the family feeling of this hotel.
September 18, 2013
Rated 5 out of 5 by Younice1004 great staff and great experience
I stayed Sheraton downtown Atlanta for business and it was a great experience. Restaurant was nice and deli was convenient. Staff members were always kind and nice and room was very clean. Best part was sitting in the hot tub at night with moon and stars after long day. I definitely recommend this hotel.
April 30, 2012
Rated 5 out of 5 by Belinda123 Customer Service was great!
I must admit, this hotel customer service was outstanding. If something lacked was lacking or if there was anything I needed they made sure I was accommodated. From the door to room service I must give them a 5 score. The building wasn't that great but everything else was very good.
July 3, 2012
Rated 1 out of 5 by MATL22 Worst Starwood Hotel Experience
Check-in process was unorganized. Non-sound proof room. There was a bar and grill that played loud music until late night hours. Management lacked attention needed to address and quickly resolve concerns. The hotel seems to be very unprepared for handling large groups all at once.
August 6, 2012
Rated 5 out of 5 by PatPat13 The staff were great
The staff of the hotel were great!! Always smiling, always asking if there was anything they could do to help us during our stay. The bellboys were wonderful!!!
October 7, 2013
Rated 5 out of 5 by Peter99 Best Sheraton Hotel stay ever
This hotel is first rate and is the only redeeming feature of a most unpleasant visit to Atlanta. The facilities are excellent (especially the Club Lounge) and every staff member I encountered (without exception) was friendly and anxious to help. Outstanding stay.
February 27, 2012
Rated 5 out of 5 by bamafanjjj Great Location!
Hotel is perfect, to just park your car for your whole stay and is walking distance to everything in downtown!! and to the underground!
October 6, 2013
Rated 4 out of 5 by Northener Great despite bad storm
Even with Atlanta's ice storm outside and many hotel staff unable to work it was never a problem for guests.
February 15, 2014
Rated 5 out of 5 by Green2013 Excellent Service
I appreciate the staff and the services they provided.
October 21, 2013
Rated 5 out of 5 by Lexie4 Good Experience
My boyfriend and I really enjoy staying at this hotel. It's really convenient when we just want to have a small getaway
October 7, 2013
Rated 5 out of 5 by VIcA55 Hotel Review
everyone was great from front desk to bellmen to waitress in the bar
October 16, 2013
Rated 5 out of 5 by Charles52 This hotel has good service.
Comfortable beds;excellent views
October 21, 2013
Rated 5 out of 5 by AKM2013 Great location, even better service!
SPG recognition was awesome. Got club level floor and access. Room was clean, staff very friendly and closeby to everywhere we needed to go.
September 27, 2013
Rated 5 out of 5 by WillyG Wonderful Hotel
I had the opportunity to stay at the Sheraton Atlanta Hotel for 2 nights and I was very happy with the overall cleanliness, comfort, service, and F&B Operations. The hotel is very convenient to all things Atlanta and their transportation grid.
March 29, 2012
Rated 5 out of 5 by Brown1908 This hotel has great staff
From the moment I drove up to the hotel to the end of my stay the staff was great. I experienced outstanding service. I look forward to my next stay at this hotel.
September 16, 2013
Rated 5 out of 5 by Jeremy30 The hotel was great.
We really enjoyed our stay. The staff was great and the room was clean. We will stay here again on our future visits.
September 30, 2013
Rated 3 out of 5 by Brad25 Just ok
The hotel is located in a convenient area. However, the staff could barely handle the 3 separate conventions they sponsored. Screaming little girls, rude parents, and angry college boys were on all elevators. The restaurant was a joke. Poor service, poor quality and high prices.
No one at desk in morning to check out.
Staff who answered phones were very friendly and good.
Room was standard, but bathroom was dirty and coffee not available in room despite the machine.
February 3, 2014
Rated 5 out of 5 by JR2014 Very friendly staff
I can't say enough about how friendly and attentive the staff was. Without a doubt the nicest hotel staff i have ever encountered. The rooms were very clean and i would highly recommend this hotel to anyone
February 13, 2014
Rated 5 out of 5 by Coy919 Union
Very Nice hotel. Water was always hot. Service was pretty good. Very long waits in the resturant Fandagles but that of course was to be expected since there where many people in the hotel due to the conference.
July 8, 2013
Rated 5 out of 5 by travelingman2012 Outstanding Staff and Service!
I tend to notice good service when I see it considering my extensive travel experiences in hotels all over the world. Rarely do I find the consistently OUTSTANDING service and excellent accommodations that The Sheraton Atlanta provides. Manager Paul as well as the entire front desk staff have personally taken the time to make sure all of my needs are met every time I visit, especially making me feel like a true VIP by always acknowledging my Platinum SPG status. Room service, bell staff, house cleaning, and Fandangles Bar/Lounge(especially the truly entertaining "Chiowat") all have a professional and courteous demeaner. My congratualtions to management and your training methods. I have been fortunate enough to stay at top notch hotel groups in many locations aroung the planet, however I will continue to choose Atlanta Sheraton and Starwood properties in the future as my company of choice for the very reasons above. I also feel very comfortable recommending this hotel to friends, clients, and family. Please keep up the good work and I look forward to my next visit.
April 10, 2012
Rated 5 out of 5 by mcd16 Friendly staff
The staff were all excellent during our stay. It was a large convention (55K people) and they were always willing to go above and beyond for the guests.
September 4, 2013
Rated 5 out of 5 by KDee Sheraton Atlanta Hotel
Staff was excellent, friendly, very professional. Went out of their way to assist us and were so friendly. Wonderful attitudes.
September 16, 2013
Rated 5 out of 5 by Charris49 Hotel stay
The hotel had very nice rooms with many amenities for an enjoyable vacation. It allowed for the sightseeing of many places around Centennial Park. The food was tasty and historical to the Southern cuisine.
December 5, 2012
Rated 2 out of 5 by DAN2213 THIS IS NOT 3 STAR
THE RATING ON THE HOTEL IS NOT EARNED. THE ROOMS ARE NOT WELL MAINTAIN AND HOTEL IS REALLY DATED. IT SHOULD RECEIVE AT BEST A 2.5 STAR RATING. FOR A BIG PRICE TAG OF A 4 STAR HOTEL I WAS NOT HAPPY.
January 15, 2013