Rated 5 out of 5 by CEOreview Elegance and Refinement-- Great location, Boutique styled, Excellent personnel
Well-located in a quiet neighbourhood, yet a few minutes walk in any direction and you are in the centre of shopping, offices, or entertainment. As a global CEO who averages over 150 nights of travel each year, this little gem meets and exceeds every expectation-- the facilities are maintained and functional to the highest level, with a staff that are as professional as they are genuinely warm and personable. In every way, of excellent value.
March 6, 2016
Rated 5 out of 5 by Nikolaos1 Excellent Stay
We stayed at the Hotel for 4 nights! It was an excellent stay overall! Staff was really responsive to our requests and the overall ambience was great! Also a very convenient location to reach the city center.
December 17, 2015
Rated 5 out of 5 by Adrianna81 Need one ask for more?
The mark of distinction in hotel service is its staff and the degree to which one's expectations and needs are met. Mr. Johann Barsch, Front Office Mgr, and Anina Caviezel were exemplary of professionalism in responding to or anticipating my needs. My room was perfect and underscored a special journey to Zurich with an aura of "Welcome Home!". Thank you all.
June 10, 2015
Rated 5 out of 5 by zorngik great little hotel
SPG royal treatment, but also good for "normal" stay
January 27, 2015
Rated 5 out of 5 by Apecalvin Attentive service
The Neues Schloss definitely has the feel of a small family-run hotel, especially when it comes to the attentive service. We arrived early, at 9:30am, and were told our room wasn't ready and we were offered breakfast. After that, we left our bags with concierge and went about our day. We returned in the late afternoon, to find that our bags were already in our room as we were given our key. Our suite, was cosy (that is, not very big), but it was well maintained, had great light-flow, and a lovely terrace, which made all the difference!
It would be perfect if it had an executive lounge. And unfortunately for us, rates were exorbitant for the dates we stayed. Ultimately, we chose it for its proximity to the city centre.
Special mention must be made of two staff members, who have made our stay particularly memorable: Anina, from Front Desk, and Charlotte, from the café. Anina was most helpful with advice about transportation to restaurants, while Charlotte, whom we had the pleasure of meeting every morning at breakfast, was warm and cheerful.
December 26, 2014
Rated 5 out of 5 by perroquet2025 Mr
The Overall Hotel care was tailored to my needs . Great work .
November 6, 2014
Rated 5 out of 5 by Crutch last minute stay
We arrived with no reservations and the staff was very helpful in booking a room. The front desk on check in October 12th and the front desk on departure (Carmen)
The location is not all that central but very close to the lake and some really good places to dine.
October 19, 2014
Rated 2 out of 5 by leofig This hotel needs a lot of improvement
Despite repeated requests, no water bottles left behind by room service, towels never refreshed, beds highly uncomfortable, and A/C non-existent. This is an overpriced 3-star hotel claiming 4 star status. Will not stay there again.
September 23, 2014