Rated 3 out of 5 by Verified Reviewer No Printout of Stay
Great stay, charged my CC Up front for the stay, but NEVER gave me an itemized bill for me to record. Can't find anywhere on the SPG site to print the bill, so lost without it - Very Poor Customer service!!
June 9, 2016
Rated 5 out of 5 by NekoSushii Home Away From Home
The rooms are clean and the staff is friendly. They went above and beyond to make us feel at home. I love that we'll be able to spend our family weekend here every year. Thanks to every one that made our last trip amazing. My daughter loves the fact that there is a 13 floor.
June 7, 2016
Rated 5 out of 5 by LuisN Excellent lodging experience
Facilities and Staff made a perfect stay!
Asked for additional towels and coffee at the room and it was delivered very fast.
It was a perfect stay!
May 25, 2016
Rated 5 out of 5 by Winelover19 A classy downtown hotel
Located within easy walking distance of the Convention Center and many downtown dining options. Light rail has a nearby stop. Room on the 23rd floor was very nice. My room was very close to the elevators and I never heard them. Room layout is functional and was very clean. Bedding was comfortable and had all the amenities: hair dryer, iron, coffee/tea maker and supplies, refrigerator, shampoo, conditioner, body gel and body lotion. You also receive 2 complimentary bottles of water a day (but you need to ask for them if you forego full housekeeping). Wi-Fi was excellent and desk had two outlets on top for charging electronics. TV content furnished by Dish and had a very good selection of channels. I took the option to skip full housekeeping every night and received a $5 voucher for dining in the hotel each night I did. You can also redeem for 500 traveler points. Housekeeping was very responsive when I asked for anything I needed. All the staff was courteous and pleasant. A very enjoyable stay.
May 23, 2016
Rated 5 out of 5 by LovelyTiffany23 Clean, friendly, excellent hotel.
This hotel is wonderful! From the moment I walked in, the girl working in the front desk, Ely was her name. was VERY attentive and got my room key quickly and also made sure I was content with my stay. She helped direct me to the places I needed to go. I have never experienced such great customer service like this! Rooms were huge, comfortable, and extremely clean. I am super happy with my stay and will be staying here again! Thanks again Ely for making my stay pleasant and getting me a really nice room!
May 6, 2016
Rated 2 out of 5 by emailagwl Spiders in the bathroom
I found spiders in the bath tub and had raised with the front desk. The on duty manager offered me a free upgrade next time but I do not expect spiders in such brand.
April 25, 2016
Rated 2 out of 5 by Angus2016 Gave my room away
When I arrived at 11:30pm, it turns out the staff had given my room away, even though I had already paid for it.
they managed to get me into a room by 12:30am, but losing an hour of sleep with an early morning meeting really pissed me off.
Never had this happen to me before.
March 31, 2016
Rated 4 out of 5 by Keysha This Hotel is in a Great Location
The hotel is located in the heart of downtown. The bar and restaurants were really nice. The lobby looked amazing. All the hotels staff were very friendly and helpful. I only had two issues with the hotel. One was that the shower in my room did not work, I did let the front desk know but it was never fixed. Also when my room was cleaned by housekeeping my sheets were not changed. I only noticed because I had forgot to wash my makeup off the nite before and it was still on the pillows and sheets. Even with those two issues I would still stay at this hotel and would also recommend it to others.
March 28, 2016