Rated 3 out of 5 by ahgor Sheraton Yogya
Excellent location near to airport. Simple but nice SPG Lounge. Room is rather old but all amenities are provided for. Would be nice if transfer from airport could be provided.
I have to leave the for the airport at 0545hrs, but hotel could not oblige for my request for a simple take-away breakfast.
April 14, 2014
Rated 4 out of 5 by 121FK1 Old hotel but still okay
Closet in room 550 need to be repaired. Staff need to be trained to say selamat pagi, selamat siang and selamat malam to the guest, especially non receptionist staff.
On the other hand the room was spacious and clean, the breakfast gudek was excellent.
April 5, 2014
Rated 4 out of 5 by tata27 dsitrubed by other guests
despite the all the good rating given above, our stay was anoyyed by the Harley Davidson group that also stayed at your hotel in the same days we stayed.
we were distrubed by horrible noise of their motorbikes those parked around the lobby in early morning even before 5 o'clock and had to call your recepcionist asking to stop them.
this inconvinience countinued happened during they stay..
please make a carefull attention for such thing in the future should you have such reservation from the kind of group.
March 29, 2012
Rated 3 out of 5 by JustATraveler Mixed Feelings
The positive points of the property:
- close to the airport
- complimentary shuttle service, both ways
- very nice staff at the 6th floor lounge.
- some good staff also at the front desk.
- some very good rates, especially during the Ramadan period.
My wife had booked a massage at the Spa, following the 25% off offer that we were given at check-in for massages, except for the French massage that had a offer for 200,000 Rps Net price.
When she completed the massage, she was told that they were no discount, but they called the front desk who said that they would give 15% off.
When my wife requested a copy of the charge she had signed, she was told that it was not possible.
When we went together at the front desk, we were told that the discount was in fact 10% off, then that there was a discount of 25% at the Spa (for Platinum or SPG members?) but ..... not for massages (definitely not the version that we were told upon check-in).
The massages are really inexpensive at the hotel, but I think that the hotel should be committed to respect what they offer.
I made that point clear and they agreed to credit the difference.
The plan was to take advantage of the Spa several times during our stay, but the bad experience (the billing, not the massage) turned us off and we were not willing to go through more arguments.
Bottom line: if you receive an offer verbally, ask it in writing, with a name on the note.
Noise on the room upstairs. One night, we were not able to sleep during a good part of the night due to the noise in the room above ours. I first called and asked that the upstairs guests should be called to be reminded that they were other guests below their room. After waiting for about an hour, we were getting more upset as there were no change with the disturbance, so I called again and asked to speak to the manager on duty. He said that he came to our floor and did not hear any noise. I told him that he should have gone to the room upstairs and he confirmed that he would do so. After the 2nd call, the noise did not stop one bit. I guess that, at one point, we were able to finally fall asleep.
My confirmed reservation was for 6 nights at the Pay 2 nights Get one Free rate.
First, the 2 free nights were billed at a rate 50% higher than the 4 paid nights.
Then, only after I opened my computer, to show the type of rate (Buy 2 Get 1 free) that had been confirmed, all 6 nights, including the 2 free ones, were billed at the same rate as the 4 paid nights. I was asked to forward them the email of my confirmation.
It took a third bill to get the errors were corrected. The check out was a 30 minutes process, while the car was waiting to drive us to the airport.
I complained that I had receive any apologies for the repeated errors and I am not understanding how their system cannot record properly a reservation booked on spg.com.
Unlike at most Starwood properties that I stay at in S.E. Asia, you do not see the management walking around and introducing themselves to the staff. One exception was the Director of Sales that was having her breakfast in the lounge. After hearing me complained to the staff about the previous night, she introduced herself and asked me for more details and I asked her to switch room if the guests were staying more in the upstairs room. I also asked her to find out what happened to my request during the night. I had not head from her but was able to see her later; she said that the guests were moving out and I reminded her that I would have liked to know why the noise kept going on after my calls. No news from her or other supervisors afterwards.
If the management does not fix the open spaces between the windows, they might as well change the name of the property to Sheraton Mostiko, as, although I have asked sprays in the room during the bed turndown services (which was missed a couple of times), I had unwanted guests flying in the bedroom every night and a bunch of bites to prove to myself that I was not dreaming.
July 12, 2013
Rated 5 out of 5 by Justin99 An Elegant Hotel...
This is a 5 star resort type of hotel. Every room has its own balcony, either facing the garden or the pool and mount Merapi. Lobby and restaurant are on the 7th floor facing the volcano of Merapi as background. Every space in this hotel is unique but the pool is amazing and huge. You may spend hours lying down on the pool deck to relax. Most of staffs are great and helpful. However, they needed to improve the maintenance side since some in-room facilities were not working properly.
March 4, 2014
Rated 5 out of 5 by Novan I need more "Gold Thank You Certificate" !
Every time I come back to this warm-hearted hotel I absolutely need more Gold Thank You certificates to give to the hotel staffs. They are all amazing! From the first time I step out from the airport, the concierge, front desk, cleaner, restaurant, room service, almost everyone in the hotel and even the GM recognizes me not as a hotel guest but as a friend, a family!
They know me very well but they still appreciate my privacy. They really know how to treat the guest perfectly and professionally. Warm but not interfering.
So what else can you expect from a hotel ? Breathless room, seven star skilled staffs, broken tongue food, and a down-to -earth GM. I think I only need more "Gold Thank You certificates" to give to all the stunning staffs of Sheraton Mustika Jogjakarta. A little piece of heaven on earth.
March 4, 2014
Rated 5 out of 5 by BoonWah888 Excellent service
The location of hotel is only 5 mins to the international airport with complimentary airport transfers. Rooms are clean and guest services are excellent. The hotel's premise is like botanical garden
The service of the Bistro restaurant supervisor, Mr Toni, is first class with personal touch and attention
Hotel highly recommended for those staying in Yogyakarta
February 1, 2014
Rated 5 out of 5 by TedBear The Entire Staff was Wonderful
I have stayed at Starwood hotels for more than 1000 nights and I have never experienced such a well-trained staff. From check-in to check-out the experience was like a visit with good friends or favorite relatives.
Everybody working at the hotel greeted guests with a smile and an eagerness to help answer questions about the property and the city. When the shuttle was not available to take me into the city the front desk manager even drove me himself with the GM’s car. Now that is first class service!
The fine quality of food in the restaurant and the service from top-notch waiters such as Indra and others made this a vacation I am eager to experience again!
November 14, 2011