Rated 3 out of 5 by ThomasFlight LESS COMFORT AND ROOMS ARE TOO COOL
This is my first time at sheraton mustika jogjakarta, in 26, out 27 jan, at room 427 deluxe volcano pool view.
First; rooms are too cool for us, i've tried to shutdown the air con but it didnt work, but it can solve with blanket,hot water and open the door directing to pool.
Second: old bed make us having trouble with sleeping, with your standard is should be use king koil or serta. i try to check the bed and there is no mark form factory there and its looks not in good condition ( i can feel the spring, the surface definitely thin ).
Afterall it was waste my money there, it is very low beyond our expectation.
My point is, whether it is an old hotel, but never sacrifice sleeping matter.
Hope you can follow up this.
January 28, 2015
Rated 2 out of 5 by Jules0821 Staff Are The Shining Dtar
Cleanliness is a big issue in the hotel rooms. And also exclusivity, sadly wasn't the priority of the management. We've booked on club rooms, but we found out the other guest in the hotel has used our room number to access club lounge and also having breakfast at the restaurant. End up, the restaurant staff insisted us that the remaining has to pay regardless of the issue that happened. But it was resolved during check out.
There are a lot of miscommunication among staff. There were a few times staff told us the wrong info. but it was also being resolved at check out. The billing part was tedious.
Outdoor pool was dirty. Sand and stones are everywhere in the pool. Spend like 3-5 mins in the pool and I just left after the constant stepping on those stones in the pool.
But I have to say, the staff at Sheraton was amazing. It felt genuine and I think that makes up to everything. On that, kudos.
February 14, 2015
Rated 4 out of 5 by tata27 dsitrubed by other guests
despite the all the good rating given above, our stay was anoyyed by the Harley Davidson group that also stayed at your hotel in the same days we stayed.
we were distrubed by horrible noise of their motorbikes those parked around the lobby in early morning even before 5 o'clock and had to call your recepcionist asking to stop them.
this inconvinience countinued happened during they stay..
please make a carefull attention for such thing in the future should you have such reservation from the kind of group.
March 29, 2012
Rated 3 out of 5 by JustATraveler Mixed Feelings
The positive points of the property:
- close to the airport
- complimentary shuttle service, both ways
- very nice staff at the 6th floor lounge.
- some good staff also at the front desk.
- some very good rates, especially during the Ramadan period.
My wife had booked a massage at the Spa, following the 25% off offer that we were given at check-in for massages, except for the French massage that had a offer for 200,000 Rps Net price.
When she completed the massage, she was told that they were no discount, but they called the front desk who said that they would give 15% off.
When my wife requested a copy of the charge she had signed, she was told that it was not possible.
When we went together at the front desk, we were told that the discount was in fact 10% off, then that there was a discount of 25% at the Spa (for Platinum or SPG members?) but ..... not for massages (definitely not the version that we were told upon check-in).
The massages are really inexpensive at the hotel, but I think that the hotel should be committed to respect what they offer.
I made that point clear and they agreed to credit the difference.
The plan was to take advantage of the Spa several times during our stay, but the bad experience (the billing, not the massage) turned us off and we were not willing to go through more arguments.
Bottom line: if you receive an offer verbally, ask it in writing, with a name on the note.
Noise on the room upstairs. One night, we were not able to sleep during a good part of the night due to the noise in the room above ours. I first called and asked that the upstairs guests should be called to be reminded that they were other guests below their room. After waiting for about an hour, we were getting more upset as there were no change with the disturbance, so I called again and asked to speak to the manager on duty. He said that he came to our floor and did not hear any noise. I told him that he should have gone to the room upstairs and he confirmed that he would do so. After the 2nd call, the noise did not stop one bit. I guess that, at one point, we were able to finally fall asleep.
My confirmed reservation was for 6 nights at the Pay 2 nights Get one Free rate.
First, the 2 free nights were billed at a rate 50% higher than the 4 paid nights.
Then, only after I opened my computer, to show the type of rate (Buy 2 Get 1 free) that had been confirmed, all 6 nights, including the 2 free ones, were billed at the same rate as the 4 paid nights. I was asked to forward them the email of my confirmation.
It took a third bill to get the errors were corrected. The check out was a 30 minutes process, while the car was waiting to drive us to the airport.
I complained that I had receive any apologies for the repeated errors and I am not understanding how their system cannot record properly a reservation booked on spg.com.
Unlike at most Starwood properties that I stay at in S.E. Asia, you do not see the management walking around and introducing themselves to the staff. One exception was the Director of Sales that was having her breakfast in the lounge. After hearing me complained to the staff about the previous night, she introduced herself and asked me for more details and I asked her to switch room if the guests were staying more in the upstairs room. I also asked her to find out what happened to my request during the night. I had not head from her but was able to see her later; she said that the guests were moving out and I reminded her that I would have liked to know why the noise kept going on after my calls. No news from her or other supervisors afterwards.
If the management does not fix the open spaces between the windows, they might as well change the name of the property to Sheraton Mostiko, as, although I have asked sprays in the room during the bed turndown services (which was missed a couple of times), I had unwanted guests flying in the bedroom every night and a bunch of bites to prove to myself that I was not dreaming.
July 12, 2013
Rated 5 out of 5 by TedBear The Entire Staff was Wonderful
I have stayed at Starwood hotels for more than 1000 nights and I have never experienced such a well-trained staff. From check-in to check-out the experience was like a visit with good friends or favorite relatives.
Everybody working at the hotel greeted guests with a smile and an eagerness to help answer questions about the property and the city. When the shuttle was not available to take me into the city the front desk manager even drove me himself with the GM’s car. Now that is first class service!
The fine quality of food in the restaurant and the service from top-notch waiters such as Indra and others made this a vacation I am eager to experience again!
November 14, 2011
Rated 2 out of 5 by ilagalio worst stay ever!
I was extremely disappointed with my stay at this hotel. I choose this hotel knowing it is a 5 star hotel however, it is no where near a proper 5 star standard.
The breakfast was truly a horrified experience for my family. When we arrived at the breakfast area, nobody came to greet us, we had to find an empty table ourselves and get the waiter to come and clean it.
The food quality and hygiene is also very questionable. The food was almost empty when we arrived and we have to scrape what ever that was left over at the food station. I see a lot of fruit flies dominating the strawberry pastries next to the omelet station. In one of the juice dispensers, the was no cover on it unlike the others, and I caught the glimpse of a huge house fly that was drowned in it. I called for the nearest waiter and asked him to clear it away.
The breakfast experience was so horrified to us that even though we booked the room with the breakfast package, we decided not to come back for breakfast the next day!
We realised also that the swimming pool might not have chlorine chemical in it! This again horrified us as this opens the risk of the guest getting environmental diseases! Again, even though we choose this hotel for the big pool, but we ended up not wanting to swim after our fist try due to the hygiene purpose.
Even in the room we were staying in, we spotted spider webs in one of the corner of the rooms.
It also took forever for the front desk/concierge to pick up the phone when we tried to call them for problems, however to no avail. I had to go to the front desk in person to get issue solved, not once but 3 times!
Sheraton should really look into these issues and I really wonder if this hotel deserves to call itself a 5 star hotel!
January 1, 2012
Rated 5 out of 5 by Luckylucy Great leisure with family at Sheraton Hotel Jogja
Spent our leisure time at Sheraton hotel Jogjakarta was a right choice. Plenty of delicious food. comfortable room, cafe. Friendly staff. Love all experiences at Sheraton Hotel Jogjakarta. We'll be back !
October 27, 2014
Rated 4 out of 5 by Meli14 The air conditioner was too cool
I am frezzed on my hotel room. I switched off the air conditioner started from about 11.00 pm but feel frezze till morning. I do not know why although I had already switched off it still can blowing up a cold wind. I complained about this to the staff but..no help at all. I stayed here for 2 night. But the view, the pool was ok. I take my 9 mo baby to swim but not comfortable enough because there is 2 man sitting on 'pendopo' was smoking. I stayed on lagoon room with access to pool,'private pool',but found it can used by public,even people who doesn't stay at lagoon room could used the pool and too bad they are smoking and it poisoned my room.
October 27, 2014