Rated 1 out of 5 by Jamie5 Bad experience
My room had an air conditioner that rattle and kept me up all night I asked for wait up call, twice, and never got one. I would have complained more, but another party in my group had same issues and went to four different rooms and then just gave up. I will never stay here again
February 16, 2014
Rated 4 out of 5 by BigBill Revisited/revised
This hotel has a great front desk which as I checked out changed my mind by really listening. They seemed very willing to adapt to constructive criticism, the hotel is really a lot like a the junior place with the compass (I can't mention?), but it is newly opened non-luxury Sheraton. Don't expect a luxury experience but a solid experience, yes. For golfers, it is only an hour drive from the new hot golf place (can't mention the name, it seems) in the sticks, a big plus as you have reasonable access to all Tampa has to offer -(I guess I can't say which places) ...
January 30, 2014
Rated 2 out of 5 by Nicki432 Bar staff needs improvement
The woman at the bar wasn't very welcoming. We waited at the bar for a few minutes before having to ask her to bring us menus. We weren't offered any water or asked if we would like anything to drink. Once again, we had to ask her. Our food was given to us in to-go containers when we wanted to eat it there. Lastly, she didn't even hand us a pen when she gave us the bill and then went into the back for quite a while.
January 5, 2014
Rated 2 out of 5 by Freespirit77 Service and Temperature
I use a wheel chair. The bed in the "accessible" room is much too high. If I didn't have help, I would not have been able to get into bed at all. The temperature throughout the hotel was freezing, including my room that never got quite regulated. Unfortunately, I had to pay for three uncomfortable nights. The food has a lot to be desired. While some dishes are quite good, others seemed stale and canned. The room has "dust bunnies" and crud in the corners and the patio off the bedroom is not swept or maintained. We had to move rooms because the first one had quite a smell. Then noise at the hotel was almost unbearable. The doors on the floors slam very hard and this goes on throughout the night. The walls are paper thin and I could hear conversations loudly and clearly in the next room. Plus, pets are allowed on floors, so the sound of dogs barking was intermittent. Hopefully, the Sheraton will look into these matters.
December 31, 2013
Rated 2 out of 5 by TVDad Nice and NOISY
This is a lovely hotel with two exceptions that prevent me from recommending it to anyone.
CLIMATE CONTROL: On one of Florida's coldest days of the year, the temperature in the lobby and hallways was in the low to mid 60s. The front desk staff had three portable heaters set up to stay warm. If the employees are uncomfortable with the temperature of the facility, there's a good chance the guests are too!
PET PROBLEMS: This is a pet friendly hotel, which is fine if the pets are quiet. I stayed on a floor right next to two rooms where small dogs were barking across the hall at each other until well after midnight.
Security was called, identified the problem, but could do nothing because the pet owners were out. Security's presence in the hallway actually increased the barking!
I mentioned this at the front desk the next morning. They were apologetic, but could offer nothing to compensate for a very poor night's sleep.
One solution could be to designate one floor for dog owners. Don't put other guests on that floor.
Until this problem is addressed, anyone staying here risks a very bad night's sleep.
February 10, 2014
Rated 5 out of 5 by DJandLL Awesome Staff and Great Service
We recently stayed here for 5 days for our sons wedding. From the moment we checked in until the minute we checked out I have to say that the staff right down the line from the Front Desk on through to the Bar, Restaurant, Maint. and Housekeeping went above and beyond the call of duty to make our stay pleasurable and effortless!
We will definitely stay here again!
December 11, 2013
Rated 5 out of 5 by NadaBing Great Honeymoon Spot
This resort and the staff were absolutely fabulous. We are a pair of newlyweds, on our honeymoon, and the staff made it an extremely pleasant experience. Thank you so much for the amount of customer service training they must all receive to have such consistent standards across the board. Great Job, Starwood!
December 11, 2013
Rated 3 out of 5 by Florence815 ??
Two of my state professional associations choose the Tampa I/75 location often for meetings. Accommodations are nice. Issue with restaurant, however. Patiently waited for "to go' meal to be brought upstairs and tipped generously. After realizing in my room that I had not been given utensils, I called downstairs to request. The waitress whom I dealt with downstairs brought up so many packets of plastic utensils that I could barely hold them in my hands, turned and walked away without comment. Not sure what the message was there, but I returned them to the front desk in the morning.
January 19, 2014
Rated 3 out of 5 by Gracath Need new flooring !!
The moment I walked into my room, it was very musty, humid, and didn't smell very fresh. The carpet had stains in a few places, so I do not know if that has anything to do with it or it was the air cond.
Suggestion: If you're going to allow pets (which I support) you shouldn't have carpet in the rooms, you should have tile. Tile is easy to clean. Carpets get musty, smelly with time (not to mention the dust). If you must, put small area rugs that can be cleaned. Also, I had to throw away all the creamer provided for the coffee. All were bad. Other than the rug/creamer, the room was clean and comfortable.
November 18, 2013
Rated 2 out of 5 by tommel2k tampa east
the property was lacking in helpful staff. lounge was not stocked properly ran out of items on first night there never restocked. about 20 of us in lounge and at 10:30 pm we were told lounge was closing. In room movies not playing correctly keep jumping channels notified desk and was told we are sorry no offer to refund price for movie that couldn't be watched. overall will not be returning to this property
January 26, 2014
Rated 3 out of 5 by DDeb Need more restaurant help
I stay here 6 or so times a year and have a few issues with hot water not working, A/C is colder in the halls than in the rooms and I have to turn the thermostat way down, some of the IHome radios weren't working properly but my biggest complaint is that whenever I want to eat at the hotel, which does have a bar and a restaurant it takes FOREVER to get service. A few times menu staples like chicken wings were out and room service takes forever. It's quicker to go down and get it yourself. The staff tries the best they can but maybe when you know you have a big night booked you should have more staff for this.
October 31, 2013
Rated 1 out of 5 by WESKIM POOR SERVICE
I CHANGED THE RESERVATION FROM 5 DAYS TO 4 DAYS AT A WEEK OUT. I WOULD HAVE PAID $915.00 FOR 5 NIGHT, I PAID $988.00 TO STAY ONLY 4 NIGHTS. WHEN I FOUND OUT ABOUT THE INCREASE THE RESERVATION PERSON SAID SHE HAD ALLREADY MADE THE CHANGE AND WOULD NOT CHANGE IT BACK THIS WAS ON THE ORINAGINAL PHONE CALL,. I GUESS YOU THINK THE PUBLIC IS SO STUPID THAT WE WOULD RATHER PAY MORE FOR 4 NIGHT THAN 5 NIGHTS.
UP ON ARIVAL ROOMS WHERE NOT READY WAS TOLD TO COME BACK AT 1, AT 1 ROOMS STILL NOT READY. WHEN WE RETURNED. WHEN WE RETURNED I PULLED UP IN MY CAR AND MY WIFE GOT MY BAGS OUT OF THE CAR WHILE I CHECKED IN, THE DOORMAN JUST WATCHED HER, NO HELP, SHE GOT A DOLLY AND WE TOOK THE BAGS UPSTAIRS. FOR 3 DAYS STRAIGHT WE RETURNED TO THE HOTEL LATE IN THE AFTERNOON, ROOMS NOT CLEAN SO WE JUST ASK FOR TOWELS BUT LITTLE OF THE STAFF SPOKE ENOUGHT ENGLISH TO ROOM CLEANED SO WE SETTLED FOR TOWELS. THISWAS 2 ROOMS WE HAD, THEY WHERE SUITS, YOU WOULD THINK YOU WOULD CLEAN SUITS FIRST NOT LAST. WE COME TO TAMPA TO SEE FAMILY AND GO TO CASINO 4 TO 5 TIMES A YEAR BUT WILL NOT BE BACK THERE.
January 20, 2014
Rated 5 out of 5 by TheBros007 This hotel was clean and staff professional
Got to hotel at 8:30 PM and was greeted by a professional staff at the front desk. The pre-arranged reservations were ready for me; no last minute changes or delays. Room was very clean, bathroom spotless. went to bar for late night dinner; food came fast and was very good. All staff encountered was very friendly and helpful. I will stay at this hotel again upon my return trip to Florida in January '14.
December 18, 2013
Rated 2 out of 5 by kkeecc18 Expected more from a Sheraton
AC didn't work when I arrived in room. TV was not working properly. They did send someone up to fix. However in the AM I went to make coffee and the coffee maker had MOLD in it. I told the front desk and the lady "are you sure it was mold". She was very rude and finally after I asked twice she called the restaurant so I could have a cup of coffee. I will not be coming back do to the customer service!
December 11, 2013
Rated 4 out of 5 by abracadabra Nice Visit
The room was very clean, and that is appreciated when traveling.
January 24, 2014
Rated 5 out of 5 by SFLaura awesome upgrade
I was staying only one night with my 2 kids. We were upgraded for free, which I didn't know it included so much until we got to the 5th floor club level. In the club room, were snacks and drinks waiting for us. We helped ourselves, and I had to stop my kids from taking to much. Had a great night sleep, since the bed was comfortable, and it was quiet. The next morning, the breakfast in the club room was perfect for us (included in upgrade), and actually had our favorite oatmeal, maple brown sugar. We left with some snacks and drinks for the road, and we were very pleased with our stay. I would go back again for the location near the highway and close to family, all the perks of the upgrade, and free/easy parking. I have stayed in the city at two spg hotels there, and I'm glad I chose to go to Tampa East instead!
December 1, 2013
Rated 2 out of 5 by Marty1 Unexplained inconvenient reservation policy and follow up
I had trouble making reservations under our group. They had to make 3-separate reservations for some unexplained reason. The woman at the desk could. Ot explain it either when I checked in. Each morning they had me checking out because my receipt was under my door. Each morning I had to stand in line and explain that I was not checking out so they would not clear my room while I was attending my meetings off site. Also, I wanted to make sure my keys worked when I got back. It was quite an inconvient way to have to start each day. The last day my room was cleaned they did a poor job other than making the bed.
July 17, 2013
Rated 2 out of 5 by NoSleepCouple2 Hotel Clerk had the personality of a rock
Tried to check in early and was told NO. The clerk seemed to not be sympathetic that one of the couples traveling with us did not make reservations. Wouldn't give us any suggestions or recommend any hotels. (Didn't get girls name but caucasion, dirty blond with a bun in her hair) Finally able to check in around 2. When we arrived later that night we returned to a room that had a screaming baby in the adjoining room. The screaming baby didn't stop crying until after midnight then awoke again at 3am, 5am and 7 am. Finally at 7 am we decided to check out and head home. When we approached the SAME clerk and explained how miserable it was that someone would put a baby in a room adjoining a couple that didn't have children she looked as if she had no concern. Another clerk stated that she would check the seals on the door but other than that they couldn't do anything else. I wanted to point out the placement of a family with a screaming baby and maybe next time further away from non-children people. We have children of our own but have never had to experience the endless scream/crying that we had to endure. Miserable night - not worth the money spent.
March 18, 2013
Rated 5 out of 5 by Ashbash2397 Birthday Weekend
My family and I atayed this past weekend (Sept.21-Sept.23). We came up for my 10 year old son's birthyday. When we arrived, a bellman was outside and ready to help with our bags. Once I went in to check into the room, the staff had a very pleasent attitude. They were very helpful, and went above and beyound to meet your needs. We had a little problem with the TV in our first room, but they quicky moved us to another one. I would definitly come back to this hotel and tell all my friends and family about. Next time I come back it's just going to be a weekend for my husband and I.
September 24, 2012
Rated 4 out of 5 by GlendaR Enjoyable stay
The hotel is beautiful and well equipped. Great pool area and I like that every room has a balcony. The rooms were nice and clean and the beds comfortable. The hotel is situated so that you feel like you are staying outside the city, but you are within easy driving to everywhere. The only negative thing about my stay was that the wifi was only free in the lobby area.
November 15, 2013
Rated 3 out of 5 by Minilini Disappointed
This was the only hotel (including other Starwood properties) that wanted to charge us for a refrigerator in the room and, in fact, there wasn't even a place to put one in the room. The desk clerk bargained with me over exchanging points earned for the refrigerator. The room was decent enough, but obviously geared toward the male business traveler, in that the room itself as we'll as the bathroom were very dark. Only one small towel bar in the bathroom. inadequate number of wall outlets. I would certainly not recommend the location to anyone visiting Tampa.
November 29, 2012
Rated 5 out of 5 by PWigmore Best starwood hotel in Tampa
I have stayed in every tampa starwood property and this one is by far the best. The location is a little out there, but traffic wasnt too bad given the transit options. Renovated room, good club lounge, and great staff. Only complaint was the hot water was off for a bit, but was fixed awhile later.
November 13, 2013
Rated 5 out of 5 by Junyorgdn1 COMMENTS
I GAVE YOU GUYS GOOD SCORE BECAUSE I DONT WANT TO NAIL YOU GUYS BUT Honestly i'm not that type to complain about housekeeping since i'm an Assistant Director of Housekeeping myself but unfortunately the room wasn't clean up to Sheraton Standard. dust all over the unit hair in the sink bed wasnt made properly come on guys there rooms are not even villas the supervisor cannot even take time to inspect the villa? wwaaw.
2. they charged my credit card everytime i used the internet so i have to call everytime im using the computer then i have a bill of $116 but the charged my account $142 please check on that. because this was not a good experience at all.
December 6, 2013
Rated 2 out of 5 by stacey71 sheraton,east
Upon arrival to this hotel, it was extremely dark! So dark that we drove past the hotel twice, we missed the unlighten sign. When I called to make the reservations, I join the spg program&was told a bunch of untrue things. 1. Fridge was in the room2. Microwave was in the room3. Wrong time for breakfast 4. Free wifi. I asked for a menu so, I could call -& have certain arrangements made to make the stay special for my fiancé. It came day of inwhich I had already made other arrangements to eat elsewhere..
It was countless things but, I must say everytime I addressed an issue, it was addressed immediately so,the staff was on it. @the end of the stay heather was very friendly&helpful.
I will return but, Ill get names&double check everything upon arrival.
June 17, 2013
Rated 3 out of 5 by Journalist Could be so much better
This hotel has got a lot going for it, the rooms for example are excellent and there are some wonderful members of staff. Kelly who works in the club lounge being a case in point; however, I found the majority of staff to be rather cold, undertaking their jobs without much zest or effort towards customer satisfaction. The worst aspect of this hotel is the pool which needs a total makeover and should really have been undertsaken when the hotel had $10 million dollars lavished on it. How can a hotel of this standard have their hottub filled in with earth and turned into an area for plants? The anti slip serfce around the pool is also bubbling up and warn away in places. For the cost of the rooms, as it stands, I think the hotel offers poor value for money.
March 11, 2013
Rated 5 out of 5 by Gwen55 clean, comfortable convenience
If I could have gotten the bed in my luggage, I would have brought it home with me. Super Comfy! The staff was prompt, courteous and exceeded all of our needs. Much thanks to Alexis who suggested that we upgrade, and it was well worth the extra cost! The heated pool was fantasic!
November 4, 2013
Rated 2 out of 5 by DCTraveler5 Rooms and staff need some work
Checked in late after a long day and significant flight delays. Room was nice, but the AC had obviously been off for sometime. Our room on the second floor with a view of a wall even though the parking lot had about 15 cars in it. The sliding glass door well was disgusting. I took a photo of it to show the front desk staff, but after the way I was treated in the morning of our first day there I figured why bother. At check in we were told the club lounge had food until 10 AM, but upon waking up found out it ended at 8:30 the woman at the front desk said that we should just go to the restaurant, and did not attempt to apologize for the employee giving us incorrect information aside from saying she was new. It was a tough weekend to be there and the hotel did not help things at all.
September 19, 2012
Rated 4 out of 5 by Wanderlust Refreshed, Comfortable and Convenient, but
I found the hotel to be much better that some recent reviews suggested. It was recently remodelled and is clean and spacious. My only (minor) complaints are the lack of adquate lighting in the room itself (plenty of fixtures, but such low wattage bulbs I found it almost too dark to work in the room) and a rather meager offering in the Sheraton Club room (which, sadly, is becoming all too common at Sheratons.) That aside, the bed was extremely comfortable and the staff especially attentive.
March 16, 2013
Rated 5 out of 5 by Hunter22 Clean & comfortable
Very nice clean and comfortable hotel. Room service was excellent. I would definitely stay there again
October 28, 2013
Rated 3 out of 5 by Grace107 Most of the staff were rude
Issac was the only person we met that was pleasant. The gentlemen that checked us in was rude. He didn't tell me his name but it was 2 names and his badge had 2 names on it. The room needs more lights it was very dark. We have stayed at other Sheraton group hotels and have never been treated this way. It's usually our first choice in an area, Would not recommend anyone to stay there.
March 15, 2013