Rated 4 out of 5 by WizOz Very Good Hotel, Convenient Location
Conveniently located in downtown Silver Spring (now a nice location next to some very nice neighborhoods), easy metro access to D.C. (half mile), and just inside the Beltway (one mile). Overall a very good hotel. Staff I had contact with were first-rate; the bartender is a very interesting person. Downtown Silver Spring now has the AFI Silver theater(s), Fillmore, very good Asian restaurants, Discovery, and some other places of interest.
March 8, 2014
Rated 1 out of 5 by TW2014 Not a Good Experience
1. Room service staff was rude and unprofessional.
2. Front desk staff (day shift) was not helpful or customer friendly.
3. A family member drove over an hour to see me. When I did not hear my phone ring hotel staff refused to send someone up to check on me. I missed seeing my family member.
This is not a hotel I would recommend for business travelers as staff is not trained to be helpful, friendly or courteous.
March 3, 2014
Rated 4 out of 5 by Deb26 Nice hotel in downtown Silver Spring
I stayed at this hotel for business as it was in close proximity to federal offices. The staff was very friendly. My shower was not working well though. I forgot a few essential items so it was nice to have those available at the front desk. close to restaurants
March 3, 2014
Rated 3 out of 5 by dd2014 OK but not great
This hotel did not meet my expectations. Service was slow at breakfast which is not good for people attending meetings that need to get in and out. The room temperature was 60 degrees and I had to leave my coat on until the room warmed up. The light switch in the room only turns on a light by the bathroom which means the rest of the room was dark. It was therefore hard to find a light switch either of the two lamps in the room. I also had trouble with my card key. It stopped working and I had to get a new one. I also got stuck in the elevator. The elevator didn't stop on my floor even though I pressed 5 (my floor #) and the button lit. The elevator continued to go to the 12th floor and stopped there for awhile and the doors didn't open. I almost pressed the alarm but then the elevator returned back to the lobby.
February 21, 2014
Rated 5 out of 5 by KJ27 Nice place to recharge
We stayed one night and visited University of Maryland the next day. Everything was great and the staff was so friendly and accommodating. It was a short drive to U of MD, and the surrounding town was cute. Breakfast in the club room was fantastic, fresh strawberries and fruit, eggs, oatmeal, and a latte/coffee machine, make your own, yum. Everything in our room looked new and had a luxury feel, very nice, bed was heavenly! It was a little noisy, our air unit was loud, but I bring earplugs to all hotels so not a problem. The workout room was clean and new and had everything we needed. Great hotel, I'd look forward to staying there again.
August 18, 2013
Rated 5 out of 5 by Bailadora A very well-managed, Great place to stay.
The hotel staff are all smiles with can-do and customer-first attitudes. I think the front line can make a hotel, and they do! The rooms are spacious, clean, comfortable. The housekeeping staff are very responsive with friendly willingness to accommodate us. The hotel's location is perfect, with access to downtown Silver Spring and the metro to Wash, DC, via the hotel's convenient shuttle service. I've stayed many times and will continue to do so. Parking is convenient, though there is a charge unless you get it free with a special rate.
May 20, 2013
Rated 4 out of 5 by Jay009 Great Staff
The staff was very helpful, especially LA at the front desk.
February 4, 2014
Rated 4 out of 5 by Debs47 Good Stay
Overall very happy with our recent stay. Room was clean and comfortable. Very friendly staff. Front desk went above and beyond. Lounge staff were also very friendly. Only issue's we encountered was no working ice machines on any floors between 1-8. Literally had to go to front lobby to get some. And while they were very good about getting us some right away. Should'nt have ever been an issue to begin with. When you have no refrigerators available in room, you should most deffinately have ice available on each floor. Front desk made sure to take care of us. Which was appreciated, and not expected. Also, Mica staff in morning were very nice. But the buffet was horrible. Cold, and nearly out of everything hot. Only replaced the eggs and sausage after who I assumed was a manager went and told them. Overall would recommend hotel due to location, staff and cleanliness. But really need to look into the little things that make a persons stay.
January 31, 2014