Rated 1 out of 5 by alpalco silver spring md
I was not happy with my stay one day no washcloths one day no decaff tried to extend my stay one day rate went up $120 mirror cracked in bath door latch broken.
March 19, 2014
Rated 5 out of 5 by Bailadora A very well-managed, Great place to stay.
The hotel staff are all smiles with can-do and customer-first attitudes. I think the front line can make a hotel, and they do! The rooms are spacious, clean, comfortable. The housekeeping staff are very responsive with friendly willingness to accommodate us. The hotel's location is perfect, with access to downtown Silver Spring and the metro to Wash, DC, via the hotel's convenient shuttle service. I've stayed many times and will continue to do so. Parking is convenient, though there is a charge unless you get it free with a special rate.
May 20, 2013
Rated 4 out of 5 by WizOz Very Good Hotel, Convenient Location
Conveniently located in downtown Silver Spring (now a nice location next to some very nice neighborhoods), easy metro access to D.C. (half mile), and just inside the Beltway (one mile). Overall a very good hotel. Staff I had contact with were first-rate; the bartender is a very interesting person. Downtown Silver Spring now has the AFI Silver theater(s), Fillmore, very good Asian restaurants, Discovery, and some other places of interest.
March 8, 2014
Rated 1 out of 5 by TW2014 Not a Good Experience
1. Room service staff was rude and unprofessional.
2. Front desk staff (day shift) was not helpful or customer friendly.
3. A family member drove over an hour to see me. When I did not hear my phone ring hotel staff refused to send someone up to check on me. I missed seeing my family member.
This is not a hotel I would recommend for business travelers as staff is not trained to be helpful, friendly or courteous.
March 3, 2014
Rated 2 out of 5 by Gambit2013 Club Service
I paid extra hoping to have the connivence of the club level before my interviews. Went to get breakfast place filthy and no dishes to get food. This was at 8:15-8:30 waited hoping someone would show. Went back to my room to call and complain and got nothing but excuses. Went back at 9:00 and they where packing everything away. Was beyond a waste of money along with the room service that provided molded berries and a soggy/ cold mushroom burger. The room was comfortable and the girl who checked me in was nice. I would not recommend this hotel to anyone after that stay. Especially business travelers on a schedule.....
September 19, 2013
Rated 4 out of 5 by Deb26 Nice hotel in downtown Silver Spring
I stayed at this hotel for business as it was in close proximity to federal offices. The staff was very friendly. My shower was not working well though. I forgot a few essential items so it was nice to have those available at the front desk. close to restaurants
March 3, 2014
Rated 3 out of 5 by dd2014 OK but not great
This hotel did not meet my expectations. Service was slow at breakfast which is not good for people attending meetings that need to get in and out. The room temperature was 60 degrees and I had to leave my coat on until the room warmed up. The light switch in the room only turns on a light by the bathroom which means the rest of the room was dark. It was therefore hard to find a light switch either of the two lamps in the room. I also had trouble with my card key. It stopped working and I had to get a new one. I also got stuck in the elevator. The elevator didn't stop on my floor even though I pressed 5 (my floor #) and the button lit. The elevator continued to go to the 12th floor and stopped there for awhile and the doors didn't open. I almost pressed the alarm but then the elevator returned back to the lobby.
February 21, 2014
Rated 4 out of 5 by NJ13 This hotel is okay for a few days
THANK YOU TO THE RESTAURANT STAFF AND CLEANING LADY FROM ANOTHER SECTION. They were very nice staff. We stayed there for two days. After day one we returned to our room at 3:45pm and it had not been cleaned! We had an event to prepare for and It took us an hour to get someone to clean our room. Finally, a cleaning woman who was working in another section was kind enough to come over and clean our room. She was very nice and yes, we did tip her because she didn't have to clean our room. In addition, our coffee maker did not work and they never brought us one that worked!!!
April 30, 2013
Rated 1 out of 5 by evelyn13 Hotel was GREAT disappointment
Food in Mica restaurant was horrible! I ordered the crab/corn chowder- gray/brown color that was very off putting- thick as pudding & smelled very fishy- disgusting- crab cake also smelled VERY strong of fish- food was not fresh- cheese on asparagus was one big glob- gross- THEY ALSO CHARGED ME 3 TIMES for internet use in ONE NIGHT- they charge by device- (so my smart phone & lap top were considered TWO charges) and because I used my phone again in the morning that was another charge! RIDICULOUS! VERY disappointed in my stay! not up to Sheraton standards!!
May 8, 2013
Rated 2 out of 5 by jsarasota Not what I expect from Sheraton
This was a complete surprise as my family stays in Sheratons often. More than once during my stay, the staff forgot to clean my room, refill the coffee, towels, etc. Not a pleasant surprise when I come back at night wanting to go to bed.
Also, the breakfast in the morning was very plain and they forgot to mention that during the holidays they are not serving it, but yet they are charging me for it. After complaining, they gave us a ticket to eat downstairs at the restaurant.
The front desk staff was helpful but after the fact.
July 8, 2013
Rated 5 out of 5 by Titom1 Service at its best
This hotel was amazingly clean and I love the attention to detail attitude. The staff were so kind; I want to extend my gratitude for the way Mr. Munoz went out of his way to make sure we were comfortable when we called for extra towels. Thank you to the staff who were so friendly and kind. You guys are the perfect example of what the rest of the hotel industry should model after.
February 18, 2013
Rated 5 out of 5 by jannie11 more than met my expectations
Beautiful hotel. Staff was very helpful and always had a smile to greet you. Like the idea of going green and then was rewarded for it, most unexpected but loved it. I would highly
recommend it and would definitely stay there
again if I was in the area. Bbeautiful city, easy
off/on to freeway was nice also.
August 27, 2013
Rated 2 out of 5 by dennis Serious problems
I had "bugs" in the bathroom and in the be, I brought a live bug to the front desk and showed them. also there was a very noisy party going on in the rooms on both sides of my room and at 11:30PM I started advising the front desk of the noise and it kept up to after 3Am, no sleep, multiple live bus in the room.
January 23, 2013
Rated 5 out of 5 by amolavi Work Paradise
We have a client that is nearby, so we often visit this property in throngs of 3-7 folks.
Every time we go...
we kindly ask for an upgrade to a suite with a room -- mostly get it. (99% of the time it's one night).
the lobby bar is perfect for working and a glass of wine. staff is lovely.
June 9, 2013
Rated 1 out of 5 by mollyis7 Pictures are deceiving
The tv or phone did not work. The hotel was a little dirty and we had a hard time finding anyone outside to ever retrieve our vehicle from the valet area. The breakfast "buffet" was $14 and not very good. There was a wedding going on as well so our hotel room "thumped" all night long..
June 10, 2013
Rated 3 out of 5 by TSKLA Eh...
While the beds at this Sheraton are great, not much else can be said about this hotel. Slow service, slow elevators... Everything else serviceable but nothing to write home about. Stayed for the Starpoints, but were it not for that, I'd stay elsewhere.
April 15, 2013
Rated 4 out of 5 by faveritas Garage Exit
On the morning of 12/08/13 I tried to exit the garage at 09:30 AM. At check-in I was told the garage charge would be on my bill and to use my room card to exit. It wouldn't work. I re-parked and went to the desk. I was informed the charge was NOT on my bill. I said "Put it on". I went back down. Card would still not work. I re-parked and returned to the desk. Agent suggested I pay downstairs. OK. I tried two valid credit cards and got the notice "Invalid Card". By this time a hotel employee was there trying to help another guest. He used his card and I finally was able to leave the garage. One half hour delay when trying to beat bad weather. This is unacceptable.
December 9, 2013
Rated 2 out of 5 by Srodgers Disappointed
Stayed 2 nights. The room had a awfully smell of Orange cleaning solution, clearly masking something else.
Hallways, carpets - poor.
Bathroom in room was not only absurdly small but uncomfortable.
May 2, 2013
Rated 1 out of 5 by MeetinginDC123 Extremely disappointed with staff at this hotel
I am a working mother and a frequent traveler.
I had traveled overnight to get to DC in the morning for meeting from the west coast. When I arrived to the hotel, I was not able to check in and the staff was rude, unfriendly, and unable to answer my concerns. Since my room wasn't ready, I asked them for where I could use a breast pump privately (ie not in a public bathroom) and they didn't have any response. Nobody knew what to do. I waited about a half an hour while they figured out what could be done and the meeting I was scheduled to attend went on without me.
When a room was finally ready, it wasn't the room I had requested. As I checked in the front desk attendant, didn't even break a smile, make eye contact with me, or provide any additional information about the hotel facilities. My heater in my room didn't work. Although I had sent the heater to 78, it never went past 65. My room was very cold.
The only person on staff that was actually helpful to me during my two-day staff was the doorman.
I would not stay at this hotel again, and it definitely did not meet my expectations as an SPG member.
November 25, 2012
Rated 4 out of 5 by lonesomel A good stay after we checked in
Our room was very comfortable and exceeded our expectations. It was great being able to park right there and getting to our room was convenient from garage. Our only hiccup was checking in; one person on duty handling a complicated issue. Another group waiting before us. No one greeted us as we pulled in. We didn't know where to go or where to leave the car as we checked in. After 15 or 20 minutes, another person showed up and things moved along. After that our stay was fine. Did have to go to desk to check out. We're used to having final bill under door in the morning. A minor quibble as long as there are enough people to handle the check out desk.
August 12, 2013
Rated 1 out of 5 by Ed88 Needs improvement
Check-in was fast, but I waited for about 15 min for a cup that that never come. The toilet in my 15th floor room barely flush. It took forever for the dinner to arrive, about an hour wait, even for appetizers, while there were not many customers. And no recognition of SPG member. Although the room is comfortable, it is an overall very disappointing stay compared with my experience last year.
January 30, 2014
Rated 4 out of 5 by Debs47 Good Stay
Overall very happy with our recent stay. Room was clean and comfortable. Very friendly staff. Front desk went above and beyond. Lounge staff were also very friendly. Only issue's we encountered was no working ice machines on any floors between 1-8. Literally had to go to front lobby to get some. And while they were very good about getting us some right away. Should'nt have ever been an issue to begin with. When you have no refrigerators available in room, you should most deffinately have ice available on each floor. Front desk made sure to take care of us. Which was appreciated, and not expected. Also, Mica staff in morning were very nice. But the buffet was horrible. Cold, and nearly out of everything hot. Only replaced the eggs and sausage after who I assumed was a manager went and told them. Overall would recommend hotel due to location, staff and cleanliness. But really need to look into the little things that make a persons stay.
January 31, 2014
Rated 4 out of 5 by Jay009 Great Staff
The staff was very helpful, especially LA at the front desk.
February 4, 2014
Rated 2 out of 5 by SharDave Try harder
I don't know where to start. I should have kept a journal during my stay, because it's easy to forget many details.
Here's an overview:
Room appearance: Acceptable, but somewhat disappointing. Small window. Cramped bath.
Room cleanliness: Somewhere between acceptable and poor. Carpets were in great need of a thorough vacuuming (even after we had our room "cleaned"). We have an infant who crawls on the floor, so having a clean carpet was important. Visible mold on the shower ceiling. Moldy "overflow" drain in bathroom sink.
Service: Poor. We stayed for 3 weeks due to business, giving us much time to observe the hotel, its staff, and assess its strengths and weaknesses. Though staff were always friendly when the need to interact presented itself, there seemed a profound level of miscommunication and ineptitude.
Service cont'd: For our three week stay, we turned down maid service 17 times. Each time, we were due a $5 coupon. The coupon was forgotten at least three times.
We asked for our room to be cleaned 3 times -- essentially once per week. The first time, we left our room for 8 hours and returned to it untouched. We were forced to take our tired family to a local park while we waited for the maid to be rushed to our room to quickly clean it. Upon return, only the bed was made and towels replaced. No toilet cleaning, no vacuuming, no dusting.
The second week there, we asked for our room to be cleaned. We made this request at 10 AM at the front desk. We left for the day, expecting a clean room upon our return in the evening. Nope. No one came. Once again, a maid was scrambled to our room and we made ourselves scarce (with a cranky infant) while the room was cleaned. Upon our later return, the room was not vacuumed. Pieces of cereal were all over the carpet (courtesy of our 1-year-old son). This time, we demanded that the maid return and vacuum while we awkwardly sat in the room and she worked around us. When finished, we were regaled with her story of how her coworker had called off and how overworked she was. Though moving, this was not our problem. We only wanted a clean room.
Restaurant: Mica's food was often bland. One evening, I ordered a hamburger cooked to medium. We were the ONLY people in the restaurant, so the cook should've been able to focus all his attention on our meal. The burger was cooked well done, and it was clearly frozen beef as it had nearly no flavor. We ate at Mica's a few more times (for no reason other than convenience and our $5 coupons) and were disappointed nearly every time.
Restaurant staff: Very friendly...but sadly, very inattentive. It was usual and customary to have to ask for a high chair several times, and staff frequently showed up only to present the check. Never once were we asked how the food was. If we wanted a refill of coffee or water, we almost always had to ask; exceptions to this were rare.
Bar: $13 cocktails. Seriously? No wonder the bar was lifeless most of the time. You could leave the hotel and walk for a block to find much better places to enjoy a beer, wine, or spirits for half the cost and with twice the atmosphere.
1. Elevators were often slow and overused. We unfortunately stayed during a home audio expo, and the expo spanned multiple floors. It wasn't unusual to wait 10 minutes for an elevator up to our room on the ninth floor.
2. Our bedroom door was "out of true" -- basically not plumb and fit poorly in the doorframe as though it had been damaged previously. To open the door, you needed to really yank it. To close required a slam. This was bad when my wife left early each morning for her conference and the baby would wake up unnecessarily.
3. Room HVAC was 85 db. Very loud. It also would get stuck on, making our room that we set to 71 degrees drop to 66 degrees overnight.
4. Pool was cold (unheated), small, and really something that looks good on the Sheraton website thanks only to the skillfully captured photo. In person, it's an easy disappointment.
5. Internet was barely over dial-up speed. To add insult to injury, the charge is $13 per day. We fortunately did not have to pay this as it was included with a deal we got on our room. I pity any traveller who'd have to pay for this. And frankly, charging customers for the use of the Internet is simply greedy. Include it in the price of the room as you do your other utilities.
6. Often, I was stuck in the room with my son while my wife was at her conference. If there were any clouds or rain, I was guaranteed not to be able to view 25% of the few channels available. They have abysmal satellite TV service at this hotel.
I could go on, but isn't this enough?
Sheraton Silver Spring: Get your act together. Some things you can't change (like your slow and too few elevators) but some things you can and should (especially your staff's communication and attentiveness issues).
August 10, 2013
Rated 2 out of 5 by odaat12 needs improvement
Initial check-in was fine, staff and room were satisfactory. The room booked was a non-smoking suite with breakfast.The room was booked for 3 days Wednesday thru Saturday. On Thursday evening, I return to my room with no heat. I notified the lobby desk and the heat came on for 30 minutes or so. I retired to bed only to find out that the heat had remained off the entire night. Friday morning upon arising I had to personally complain. I was given another room which was a double bed and not a king bed suite which I had booked for my 3 day stay. There was no microwave/refrigerator in either room.
December 1, 2013
Rated 5 out of 5 by Andre123 Great staff makes a great stay
This hotel was recently renovated and now offers most features we have come to expect for this class of accommodations. However, what makes it stand out and what truly brings a difference in the experience is the welcoming and courteous atmosphere provided by the staff; from the front desk to the bar lounge. When travelling for business, at the end of a busy day, an outstanding bartender like the one at Sheraton Silver Spring can help recharging.
July 29, 2013
Rated 3 out of 5 by Kateye Guest Services
Your facility is wonderful, loved it, however your guest services were not to my satisfaction. My stay was 3 nights, and during the first night i had issues with my comfort, I am highly allergic to Down pillows and comforters, I asked guest services to replace with other types, and did not receive the correct replacement until my last night. needless to say I was not able to rest well. Your housekeeping staff did not know the difference between down and fiber filled pillows and comfortors, and I asked for an additional blanket, which i did not receive until my last night as well. I only received them because I flagged down someone from housekeeping and requested they check on the replacement.
May 8, 2013
Rated 4 out of 5 by Deborah38 Points Promised
Hotel was very nice, however there were a few mishaps. Bathroom was not clean, shower leaked and hot tub was not working. The staff did accomadate for most of the mishaps. I was although promised enough points to stay another night and have not seen those points. The bartender was great. She was very attentive and friendly and went out of her way to help. I was going to stay at a Sheraton last night but the points promised were not available. When I called the 1800 number the rep was not to helpful. She said I would have to wait a minimum of 5 days for my issue to be resolved.
August 28, 2013
Rated 5 out of 5 by Oxford48 Great place to stay
The location and service at this hotel was outstanding! During the worst heat wave of the season the staff kept their cool. I enjoyed the great sitting area near the lobby and the business center. Many thanks to the drivers of the shuttle bus. They were true professionals.
July 24, 2013
Rated 2 out of 5 by OnTheGoAllTheTime Over charged and underwhelmed
For a Sheraton Hotel this was a lackluster. I was charged fees that I was told I would not pay for. (Wi-fi) Parking is poor for the added fees. Friday morning at checkout there was no one at the front desk. There was not even other staff around to ask if they could find someone.
I know this is a new location but I am surprised that the owners have been able to maintain the Sheraton flag.
With so many other great SPG properties in the area I will certainly not be staying here again.
December 11, 2013