Rated 3.7 out of 5 by 3
Rated 3 out of 5 by dellerpon ビジネスで利用するには良いが･･･
Rated 5 out of 5 by ixglobal Premier suite
The junior suite i was supposed to stay does not come with a living room so upgraded to a premier suite with only 1500 points. A pretty good promotion.
The only thing that was not up to expectations was front desk did not know that I was a SPG member and was asking me questions on why I requested an upgrade etc. Not very professional when I book through the SPG website.
Rated 3 out of 5 by Eduard Good & Bad
I stayed in this hotel to celebrate New Years with my fiance, we booked a premier suite for 2 nights. The hotel had some strong sides but surprisingly very bad sides to it too.
~The hotel design is nice and the interior environment looks good.
~The staff was generally quite friendly and always smiled at us.
~The room was large and clean, quite convenient honestly.
~Staff was knowledgeable with the English language, better than what I have expected.
~The happy hour was fun, free alcoholic and non-alcoholic beverages, who could say no to that?
~Air conditioner (Cold air) did not work in any room across the entire hotel.
~Some rooms were extremely hot (28 degrees Celsius)
~The Breakfast and Dinner buffet was quite expensive while the food was quite bad (You don't get what you pay for)
~The beverages in the mini fridge weren't for free while there was no sign indicating so, the beverages cost 40 RMB in the hotel while a store nearby sells the same for 4,5 RMB.
~Nothing interesting outside the hotel.
~We had to sleep in a hot room for the whole night, switch room to a less "hot" room, pay for drinks we assumed to be complimentary. All that without receiving any type of compensation.
~Nobody informed us of breakfast hours, dinner hours, happy hour, pool location and prices.
~The TV in the 2nd suite did not work, couldn't change the volume and buttons from 1 through 4 did not work.
~At the check-in and check-out nobody recognized me as an SPG member and I was almost charged for the room in Cash while I booked with points.
Honestly the Air-conditioner and Food quality is what upset me most, we stayed for 2 nights and had to switch rooms and were unable to sleep during the night. Based on that I would not recommend this hotel to my friends especially because a suite in such an expensive hotel doesn't have an Air-conditioner and lacks proper compensation for dissatisfied costumers.
I have been to cheaper SPG hotels in Shanghai and Beijing and they were far better than this one.