Rated 5 out of 5 by ANagory Outstanding stay at the Sheraton Mall of the Emirates!
The hotel was great and much superior to other SPG properties in Dubai! However, what made it an exceptional stay for me was the courtesy and personal revognition extended to me by the staff - Mr. Ramadan, Eleen and Jamie was absolutely fantastic and made it a memorable experience. I will return to this hotel on my very next Dubai visit!! Keep it up!
February 24, 2014
Rated 5 out of 5 by Arapino Wait and See
I booked to rooms for my boss was also traveling. Then, I read some of the reviews and I always start with the lower ones. I saw that one of the hotel management always replied apologizing and I was worried if the reviewers were right, I might be in trouble with my boss and have a lousy hotel to stay. Ah, I decided to wait and see.
Well, to my pleasant surprise, what I saw from arrival to departure was all brilliant, great, and fantastic (though the lower lobby is very small). I was extremely well received, check-in was very quick and smooth, the room was beautiful (the view could have been better), spacious, and clean. I used the lounge for breakfast and the food was plenty and delicious. I tried hard to find some faults, but the staff were very friendly, service was timely and great, and the facility was well kept. I will definitely stay there again.
February 21, 2014
Rated 5 out of 5 by Shazzad123 Wonderful
All was perfect i will surly come back
February 23, 2014
Rated 5 out of 5 by Moka999 Valuable Stay
From the moment we arrived to the hotel the staff were helpful,accommodating, great in every aspect specially Ushani at the reception. In addition the nice gesture of sending cake for a birthday the staff observed. It was a friendly gesture that made us feel at home. Overall the whole stay was great from the room service to the housekeeping. I would also like to thank manager Mr. Aman for his great assistance & we will definitely come back again to this hotel
February 7, 2014
Rated 4 out of 5 by Thankyoualot Thank you
Congratulations for the cleanness of the facilities. We received a warm welcome and must say room and views for the same were nice. Personally, I prefer light colors and no carpet for the room, however I found the room clean and everything new. highlight the quality of the bed/mattress, great comfort. Big TV but missing some sports channels. Kenneddy, working on the night shift, deserves my recognition and thank you for the attitude and most important for Sheraton, for the commercial skills. Also to mention that is a little bit confusing to have one recepction on the ground floor and we have to take a lift to the 5th floor and a second lift to the rooms. Personally, I saw some customers asking how to get to the rooms levels. Thank you
February 16, 2014
Rated 5 out of 5 by maryd54 Excellent as always
I keep returning to this hotel primarily because of the excellent service I receive. I truly do feel welcomed whenever I return. To add to this, the hotel is in a great location, has well appointed rooms and facilities.
February 3, 2014
Rated 5 out of 5 by Badran Excellent experience
the stay was excellent in all regards. I wish I had chance to use the swimming pool.
February 13, 2014
Rated 5 out of 5 by iFuzz Great location
The location is quite central so it is if you are looking to get around Dubai for business or pleasure this is a great hotel. It also has direct access to Mall of the Emirates (MoE) so you don't have to go far for some great shopping or dining.
January 21, 2014