Rated 5 out of 5 by Jim86 Top Notch Service!
Everyone at this hotel radiates great service. They are also empowered to ensure great service.
99% of my travel is for business. This trip was a quick get away with my wife and young kids. I called the hotel 4 days before our stay to see if a platinum upgrade to a larger room or suite would be possible. I don’t request upgrades when traveling by myself, but it is really nice to have some room to spread out with a family. Instead of getting the standard answer that upgrades are only available the day of check-in, they guaranteed the upgrade.
Every staff member I met between the front door and the front desk were focused on giving a warm greeting. The check-in process felt very personal and conversational. The Club Room was clean and well stocked and had a very relaxing atmosphere. We had breakfast and the service and food were excellent. The staff was apologetic that the restaurant was being remodeled so we dined in the lower level of the beautiful atrium. It was a wonderful atmosphere for breakfast.
It is clear that management has worked to create an amazing level of service. There is an unusual “air of high expectation” among the staff. It is friendly and confident rather than stuffy. This hotel recently converted to Sheraton and it is undergoing a renovation. It will be truly spectacular when complete. Don’t let the renovation process keep you away. Unlike most hotels under renovation, this one is in solid condition.
I look forward to my next stay.
January 18, 2015
Rated 5 out of 5 by RemoMD Good value
We stayed here for business and ate at Colette's. We encountered no problems and staff was friendly and efficient.
December 10, 2014
Rated 3 out of 5 by Nash86 Great, but needs consistency
The outside of the property looks dated, so I was very pleasantly surprised when I walked into my absolutely gorgeous room the first time I stayed here, but it's been hit or miss since. Sometimes they put me in a bigger room with an armoir, robes, etc, and sometimes it's in a very basic room. Also, the bathroom layout is always different.
I don't want to sound pretentious or over demanding, but it looks like I'll be spending a lot of time here in the months to come and would love it if they delivered consistent value to make it feel more like home.
The breakfast is outstanding and the staff is so friendly. My only complaint there would be that housekeeping always forgets to replace the breakfast card (the thing you hang on your door if you want breakfast in your room), so I usually have to call in the middle of the night to get a replacement brought.
The gym is incredible.
December 4, 2014
Rated 5 out of 5 by HuskerJen Always a pleasurable stay
Room, food and amenities are always great, but the staff really makes this hotel stand out above the rest. While I am a returning business traveler and have gotten to know the staff, I also have the opportunity to see their welcoming and personable interactions with other guests. They truly go above and beyond.
November 24, 2014
Rated 5 out of 5 by JZNG Great Location & Great Ambience!
We like staying here because the bar/restaurant is great; it is close to the airport; the parking is free; the hotel is quiet with a certain level of sophistication; it is close to family and our experience is always pleasant.
November 20, 2014
Rated 5 out of 5 by JPNebel Great Staff and clean facility
Last minute booking made easy and nice perks being a Starwood Preferred guest
November 17, 2014
Rated 5 out of 5 by sajf29 Outstanding!
My daughter and I stayed at this hotel last summer when our flight was cancelled. What could have been a real bummer turned into an unexpected and welcome surprise. The beds were MARVELOUS! And the restaurant was great. The waiters were absolutely the best! So friendly. In fact, when my daughter and I and three of her friends were in Minneapolis last weekend, we made a special night of going there and the girls loved it! The waiters treat you like royalty and the food is delicious. We will definitely be back. It is our new 'favorite'.
November 15, 2014
Rated 5 out of 5 by miglio1 Hotel closest to home in comfort/hospitality/food
This hotel property is absolutely the best for many reasons - the staff (all of them from the check-in & out to the maids were so friendly & helpful as always. The food is fabulous tasting & priced. Even though you are renovating soon - the property is clean & very comfortable. Our room was very quiet & had everything that we required to get a good nights sleep. Front desk check-in manager started off our 2 days with the hotel in an extremely positive manner. Restaurant/bar staff were very friendly & addressed all of our needs. I would class this hotel more like a 5 star for the service, friendliness & comfort - keep up the good work & DON'T change any of the staff they are doing an amazing job for you Sheraton!
November 11, 2014
Rated 5 out of 5 by Barrel1 Quiet, Comforatable Stay
Our room was quiet and very comfortable. Great bed and delicious breakfast in the restaurant. Room price very attractive: good value.
November 10, 2014
Rated 5 out of 5 by LoriB73 New Name - same great hotel
I must admit I was initially disappointed when this hotel became a Sheraton. However, I was very pleasantly surprised to find out there were many of the same great staff (e.g., Sammy) and the amenities and service have not changed. The rooms are getting a little "tired" but I understand there will be some remodeling soon. I will definitely be back as this always has been and now still is my favorite Minneapolis hotel!
November 3, 2014
Rated 5 out of 5 by Nemo46 Great hotel, club a little dissapointing
The room was great, large and comfortable. The club facility was disappointing and not up to par with other Sheratons. Breakfast was pretty slim with no selection. Every breakfast I have seen always has some sort of bacon or sausage, etc. but not here. Club room was without any windows and not very nice to be in.
October 28, 2014
Rated 5 out of 5 by Tricialm1 Continuing the Excellent Traditions and Adding the SPG Touch
I have long stayed at this hotel and now that it is a Sheraton property, I like it even better (which I would have thought impossible!) The addition of Sheraton Beds and amenities to the elegant hotel is a plus. The staff continues to be welcoming and now, because it is an SPG property, we are welcomed with a special recognition and special treats. The executive lounge is a wonderful addition but I especially appreciate keeping the Colette restaurant and the cafe intact: this gives me the best of all worlds when I stay. Thank you for preserving the unique special feel of this hotel while adding the SPG amenities and consistent comfort I have come to expect.
October 21, 2014
Rated 5 out of 5 by maryl87 Beautiful hotel
The hotel is beautiful. The rooms were so comfortable and very clean. All the staff were very friendly and kind and always had a smile. We will definitely come back!!
October 13, 2014
Rated 5 out of 5 by mmarcus Best Sheraton experience ever
I am Platinum for life with Starwood and Ambassador level. This is the nicest Sheraton I have stayed in . Great service ,great rooms ,they treat their top tier guests like they are guest and not an annoyance . I have to go to Minneapolis on business at least 8 times a year so I will be back.
October 2, 2014
Rated 5 out of 5 by Buddie2014 Very happy with prompt check-in and fulfilling my request..
The small lift to the Conference area was wonderful.
Was difficult to get to the dais because of no rail on the steps!
Please consider different rolls for meals - I broke my front bridge out biting down on my roll at our first banquet Friday night!!! It was a sourdough roll!
October 2, 2014
Rated 5 out of 5 by tcisakson Great Accomodations
Hotel was easy to get to. Staff was excellent, great smiles for a wiry traveller...felt like home. Room was excellent with an upgrade to Club Level. Room was well appointed and surprisingly quiet being situation by a freeway, but not a bit of traffic noise. Nice job!!! The Club needs better signage and a better location that is inviting. Overall, GREAT STAY. Thank you.
October 1, 2014
Rated 4 out of 5 by travellady6 Hotel staff very friendly and willing to help.
Enjoyed my stay very much.
Items I would have changed:
1. I was with a group, and had indicated my allergies two months before event.
Did not receive a desert, even tho I paid for one.
2. Housekeeping did only a fair job.
3. Internet should be free. It is in other hotels I stay at.
September 30, 2014
Rated 5 out of 5 by Bettek very nice hotel
Very nicely done hotel. Staff was friendly and attentive. Food was good overall. This is a pet friendly hotel, but we didn't experience any problems with pets. Just a little barking from the room next door when we left our room.
September 29, 2014
Rated 5 out of 5 by lanimoo wedding guest
We had a wonderful six nights at the Sheraton Bloomington Hotel. The Club Room was well stocked with fresh coffee and breakfast and afternoon snacks. The location is right off Highway 474 and was close to all the attractions we visited while there, including the Mall of America, Trader Joe's, Costco, and Herbergers. The wedding at the U. of Minn. Arborredum was beautiful with perfect 70 degree weather.
September 25, 2014
Rated 5 out of 5 by CaliforniaNels Always great
Rooms are large and comfortable, beds fantastic, and showers excellent. Beyond those expectations, the staff treat us like friends. Andrew, Lillian, and Jade greet us by name and respond to all requests promptly and with a smile.
September 15, 2014
Rated 5 out of 5 by dad12 Great Stay
Very Comfortable and Courteous
September 4, 2014
Rated 5 out of 5 by Masha92 Great customer service!
We booked this hotel as our wedding night hotel. The staff was very wonderful about working with our request of having other people come in to decorate the room before we got there. As well, they went above and beyond to send us chocolate covered strawberries as a wedding present! Not only did they taste amazing, but it was very sweet of them. The room itself was wonderful, the perfect size for us! Everything was great, and we are very satisfied with our stay at Sheraton.
August 25, 2014
Rated 5 out of 5 by grandpajim fair, friendly, fine stay
All aspects of our stay were positive. I would consider making the entire premise smoke free because it is undesirable to walk from the lobby outside to smoking area where the smokers look like they are trying to be invisible or at least on the lamb. And did I mention the smoke? The really amazing experience occurred after our stay when we discovered that we left our cell phone charger plugged into the wall. The staff not only retrieved the charger but also mailed it to us and took care of the postage. Now that's 5-star staff in a 5-star hotel.
August 25, 2014
Rated 5 out of 5 by UST1 Great Service
The service in this hotel is first rate! From the front desk, to the friendly bartenders, to the building engineer who quickly assisted me when I locked my wallet in the room safe and forgot the combination, all were wonderful. The room was clean and comfortable and the bed was amazing. I will return.
August 25, 2014
Rated 4 out of 5 by GrandmaB Barking
The professional and friendly staff tried to respond to our needs, but there was nothing that could be done about two barking dogs left in a room. Since we had already turned in for the night, we didn't want to pack everything up and change rooms. Though the staff attempted to contact the guests, they were out for the evening. If we had known pets were allowed, we would have chosen a different hotel.
August 22, 2014
Rated 5 out of 5 by nwanga This is a very elegant hotel
I enjoyed the environment and the room I stayed. It was very clean and the bed was very comfortable except the a/c was set at 73 F and it wasn't quit comfortable in the middle of the night. That was the only downside.
August 20, 2014
Rated 5 out of 5 by Lacee Beautiful Hotel
We came in for a short stay and we were pleasantly suprised. Your staff was so helpful, cheerful and nice. The hotel itself had an old world charm with all the new, beautiful ammenities anyone could ask for. We loved your hotel! I would reccomend it to anyone staying in the area, as it is close proximity to everything.
Thank you again,
Marc and Lacee
August 18, 2014
Rated 5 out of 5 by tumyeto32 Nice Hotel
Frequent business traveler- Overall hotel very clean and updated, rooms very clean & quiet. I really liked the view from the window especially at night. Hotel staff were very friendly and helpful.
August 15, 2014
Rated 5 out of 5 by ReviewByTim Quality hotel experience
I often try to treat myself on trips by getting "nice" hotels. They very rarely live up to my expectations.
The Sheraton Bloomington Hotel, on the other hand, was absolutely lovely. I have never been treated better by hotel staff and the room was clean, well decorated, and comfortable.
August 13, 2014
Rated 4 out of 5 by Billybob234 Hotel Seems to cater to business people not working people
I usually travel for weekend business events as I teach workshops. Hotel was a package that I selected. Room was great - lots of room, bed was comfortable, and room was quiet.
On Saturday I was being picked up for work at 7:00am. When I inquired on Friday evening about breakfast in the hotel I was assured the Pasty shop would be open at 6:00am for coffee and a snack - shop did not open until 7:00am. Hotel staff in the eating area did not know the hours. I will probably not stay at this hotel again as I would like an included breakfast.
Sunday I did have breakfast and $34 for basic breakfast for 2 people is too much.
August 11, 2014