Rated 3 out of 5 by Matty73 Non Smoking Policy & staff readiness
Two incident that really etched.
1. Guest smoking at non-smoking Floors and restaurant.
2. Staff not trained. was checking-in and porter rushed me to sign off some parcels.
May 2, 2016
Rated 3 out of 5 by Matty73 Staff lack training and smoking policy need major revamp
New staff put on job. rushed check-in with many instruction for guest to follow through. was checking in and concierge brought over all my parcel, do not know what to do first.
Non Smoking floors has ash trays and allow guest to smoke.
April 25, 2016
Rated 1 out of 5 by Sanz Stop staining the name "Sheaton"!!!
1.Breakfast is sadly poor.
2.I left my phone charger in my previous room after I switched to another room in the morning. I did not even notice this until very late in the night. 15min. after my call to the service center, they brought it to my room. Why they did not contact me during the day?
3.Most of the time when I got to the hotel, there was no bell boy. No greetings, no smile. We just came in and out like invisible. During my whole stay in the hotel, I only saw one smile from a young lady.
4.My phone call from room to service center was through but got picked up after many rings.
5.I got 2 rooms, one for myself and the other is for my customer. He got complimentary fruits, because of he is a foreigner? Come on, I was the SPG...
6.No room for shower towel mat on the ground, due to defected design.
7.From inside of the dining hall where the breakfast is, we can see many some tables and chairs in the yard, or balcony, all coated with dust...
8.Early morning 5am, I was awoken by some continual noise, sounded like high heels on marble floor. It lasted for hours. For this reason, I requested another room, where I found a broken closet, or cabinet, which was strangely positioned to expose the cracks to guests.
9.My customer complained to me of the low net speed. Also he felt uncomfortable with that party held in lobby.
10. There was a lady, surely some kind of sales manager. She called me and made an appointment with me during my breakfast. During phone conversation I did mention my discontent with hotel service. But she seemed not very interested. During our meeting for a couple of minutes, she never talked about any hotel service. Actually I was prepared for that.
March 12, 2016
Rated 4 out of 5 by Stanley2014 Good price performance
Good quality and performance in term of price range
July 3, 2015
Rated 4 out of 5 by sjdd everything was a lot better than expected
except one tiny thing:
I was waiting in line for check out, and there was only one person in front.
Out of no where, there arrived a chinese women, who seemed to be staying at the hotel and have some problem. (they spoke in chinese, so I don't know what's happening)
Definitely, I am the first to be served for check out (cause I was waiting there for about 10 minutes). The front girl, looked nervous, asked me if I excuse them but I don't want to care for the chinese women who doesn't care for anyone in the world..
It's not your hotel's fault, but it's unpleasant enough to ruin the good memory of yours..
October 27, 2014
Rated 1 out of 5 by meanie Credit card DCC problem
When pay with credit card(Master or Visa), cardholder can choose currency(local currency or currency of home currency), But hotel staff don't know DCC, and it bothers me very much. I think education about DCC is needed. Some properties in China have same problem. But most of properties in China know DCC and ask me whici currency I prefer.
October 22, 2014
Rated 5 out of 5 by ahshade A good experience
Unfortunately, the front staff is a little skill , pool staff was very friendly. Newly opened lounge is clean and F&B is good. If you visit the Qingdao seem to choose this hotel again.
Unfortunate Hot and cold water faucet was replaced.
September 22, 2014
Rated 4 out of 5 by Coolfido Obvious improvement.
Compare to my last stay in June, software part improved a lot for this Sheraton, front desk and other lobby staff looks more professional, good recognition for SPG membership and well prepared for guest check in.
August 10, 2014