Walt Disney World Dolphin

  • 1500 Epcot Resort Boulevard
  • Lake Buena Vista,
  • Florida
  • 32830
  • United States
  • Map

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Rated 3.7 out of 5 by 2157 reviewers.
Rated 2 out of 5 by NOT WHAT I EXPECTED FOR $$ I PAID My husband and I spent the night at the Dolphin for our anniversary. for the price and the recommendation I was given for the Dolphin, I was not happy with what I got. We paid $300.00 for a room that was not up to what I expected the room to be for that price. We have stayed at numerous Disney Resorts and this one does not have the luxury I was expecting for a Disney Resort. I was expecting more in the rooms. The room seemed bare and cold. It was not comforting. We were also not happy with the valet when we were ready to leave. We went to have breakfast on the boardwalk and then returned to get our car. We had to wait in a line with 5 other people in front of us that had to pay. We had already paid and we ended up catching a valet guy that tried to argue about how many cars and people were at the hotel that day. If I am paying for valet service, I expect to get the service. I would not recommend this hotel to my friends or colleagues. October 8, 2013
Rated 5 out of 5 by Excellent staff, clean, quiet We have stayed on Disney property the past 3 visits. This was our best to date. Staff was happy and friendly throughout the hotel. The beds are heavenly. Rooms are clean and quiet. Never slept so well great vacation. October 8, 2013
Rated 5 out of 5 by Another Fantastic Stay This is our go to spot every year - for it's convenience to Disney. However, we return to the Dolphin year after year because of it's amazing staff and facilities. This time around was no exception and I'd love to give special recognition to Cynthia at the front desk of the Dolphin. Wonderful and helpful and took a lot of time to place us in a perfect room for our family of 5. It's not easy travelling with three kids under the age of 5 - so any help and assistance is greatly appreciated. All too often staffers offer help - but really don't go the extra mile - rather just provide lip service. Cynthia took her time and provided us with a room that exceed our expectations even as a SPG Gold member. Thank you Cynthia - Starwood is so lucky to have. The Gallaghers. October 7, 2013
Rated 5 out of 5 by Loved the Dolphin hotel!! We stayed at the Dolphin hotel and had a great view of the Fireworks every night from Epcot. We had a great time keeping the kids busy whether it was relaxing by the pool or hopping on the super convenient ferry boat to go to the parks every day. We had a great experience eating with Pluto and Goofy at the Swan one night as well. We will definitely be back. October 7, 2013
Rated 4 out of 5 by Swan and Dolphin Great location bar in the swan was great, the two girls behind the bar were very friendly, and great towards us. we are thinking about going back next year. cannot praise the dolphin enough from the buses to the river taxis everything was perfect. October 6, 2013
Rated 4 out of 5 by Great location The hotel itself is a little old and needs updating but with updating comes higher prices. My rooms 9016 the cordless phone did not work ( they are so out dated) the TV signal was so weak you could not watch most of the channels but the biggest problem was the refrigerator did not work. An employee came and moved it out of the cabinet onto the floor and it still did not work over night and about $10.00 worth of food was spoiled. I had a cooler so I just filled it with ice and did not try to get someone to come back. I don't like to have people in my room when I am not there and I did not have time to waste waiting on them to come back. However the location of the hotel is great, the Spa is great and the staff is wonderful October 5, 2013
Rated 4 out of 5 by Good value for money We stayed at the Dolphin as part of a vacation package from the airline we flew. It was a very good deal. The standard room had two double beds and a view of the Boardwalk. We would have liked a king bed but that room had no view. There are no queen beds in the resort, which is a bit odd. The beds were comfy, the a/c could be adjusted, and hot water in the shower was plentiful. Also plenty of breakfast options in both the Swan and Dolphin, which is unusual for a Disney onsite. Great value for money and fabulous access to the Epcot Food and Wine Festival in October. October 5, 2013
Rated 5 out of 5 by short stay, but perfect friendly staff, beautiful clean room and perfect location October 4, 2013
Rated 4 out of 5 by good location pool area with slide was great October 4, 2013
Rated 3 out of 5 by not my best experience i stayed at the dolphin 9/29-10/3/2103 not my best stay the housekeeping was below average. i pd the $17 daily service fee and received no water delivery or condiments. when i asked the housekeeper, she said "Oh I ran out" I decided to go green (no housekeeping services during my stay) for the $500 daily spg points or $5 gift card to spend while you are there. still trying to get those overall, not my best stay but would recommend because i received the nurses discount and the rate was fantastic compared to disney rates October 4, 2013
Rated 4 out of 5 by Disney Dolphin Experience I'll be brief, very happy with the experience at the resort. Staff was extremely friendly and informative. We loved the pool and proximity to Disney. My only two pieces of feedback Self parking - last row needs a bit of expansion. Spots are a lot narrower than the rows closer to the building which can cause door dings. Quicker room cleanup. The room cleanup itself was great, but i thought it would be done earlier than it was. thank you October 1, 2013
Rated 1 out of 5 by Disapointed I had no plug to plug in my sleep apnea machine near my bed, as all the outlets were not accesible near the beds. Only one outlet on the lamp base which I was told not to use by the front desk. They sent me extension cord to use behind the desk that ran the internet service to my machine. Behind the beds was all dust. Will not recommend this hotel. October 1, 2013
Rated 2 out of 5 by Damp carpet I love staying here because it is so close to the parks, But I am going to reconsider coming back. On several occasions I have had issues when I invite people here. They are beginning to wonder why I keep coming. I had two rooms; the first was was as expected. The second one I had my family check in late on Saturday night for one night. In that room the air condition was not working, and after waiting a hour for engineering to fix the problem, we were moved to another room. That room was damp the carpet was wet. After calling the front desk we were told that a bell staff would be coming to move us. he handed us the keys and left. We had no idea where this room was. We went down to the front desk found out it was in a different tower, and made our way up. We went up to find that the room was again damp. Back down to the front desk. The manager found us another room, but by that time our three year old was just not going to be moved at 1:00am. Very disappointed in the whole situation. October 1, 2013
Rated 3 out of 5 by Just average....... Location is the best reason to stay at this property. It is walking distance to Epcot and Studios. Room was clean but had a musty smell. The bed was old and tired, pillow top had ripped away from mattress. The fridge barely got cool. This property is also heavy in extra fees. In addition to the room rate and taxes there was a "resort fee" and parking fee which added more than $35.00 to the bill. Pretty hefty charge for Internet and use of exercise facilities and I just read that the resort fee is increasing an additional $3.00 on 10/1/13. October 1, 2013
Rated 5 out of 5 by A Magical Experience My husband and I stayed in the Dolphin as a surprise trip for my fortieth birthday. The hotel was fabulous and I cannot say enough about the amazing staff! When we checked in, we mentioned my birthday and by the following evening we had not only an amazing dessert treat delivered to our room but a handwritten note from Eleni (who had checked us in). The location near Boardwalk and Epcot was prime and the pools and fitness center came in handy during our stay too! Thank you for an amazing stay! September 30, 2013
Rated 1 out of 5 by Dolphin down and out Where to start, the carpet needs some major attention. The shower rod can come off of the wall any minute now. Curtains hung improperly, and couldn't block out a nightlight. Room needs a good dusting. Bed was either short sheeted, or had a queen size fitted sheet, for a king bed, whichever the case was. Bed could probably use a new mattress too. Valet, and service, don't go together. they tell us to call down for our car 15 minutes ahead, what they don't tell you is that you may have to wait a half hour, for them to find your keys. The concierge was the only saving grace for the hotel, at least they could get us to our next destination. The hotel, in general, could use a major overhaul, and with all of the fees you charge a guest, you should start using those for upgrades, or at least a can of paint or two. September 30, 2013
Rated 5 out of 5 by Great Hotel Experience Excellent hotel, pretty good service, comfortable beds and nice rooms. perfect location. great price! September 30, 2013
Rated 5 out of 5 by Magical visit! We love visiting Disney World and The Dolphin made our vacation even more wonderful! Beautiful grounds, lovely lobby, comfortable rooms (great beds!), fabulous restaurants - and the service was terrific. Hope to visit again! September 30, 2013
Rated 4 out of 5 by The Dolphin Disney Experience This was a great location with easy travel distance by walking, Water Taxi and Disney transportation to all of the Parks. As guests of the hotel, you were also allowed to go early/stay late at select locations. Overall it was a great experience and we will definitely be back!!! September 30, 2013
Rated 4 out of 5 by Staff support The staff was friendly and helpful, except when we went to Guest Services to get more information about the Seasonal Disney pass. We wanted to upgrade our pass and the person at the desk was not very courteous and told us we need to upgrade the pass today and that she couldn't do it. We found out after we left that we actually have 14 days to upgrade and that the concierge could have done this for us. September 30, 2013
Rated 3 out of 5 by Disappointed visit This is the 3rd year in a row we stayed at the Dolphin for the Epcot Food and Wine Fest (we have also stayed for other reasons too). Our first room had ants on the dresser, a smelly bathroom/shower curtain and a musty room. We were "upgraded" to a resort view, which was a room with a view of the roof/ac, directly on top of it, NO view and no real upgrade. This room was warm and damp. We set the temp to 65 just to get the air flowing and get rid of the dampness. We had to put it at 70 while we slept. When we woke up, it was damp and when leaving/returning to the room you can smell the dampness/musty smell. I called guest services and they set up a dehumidifier and air freshener. We were out all day at Epcot. When we returned, things weren't at all better, it was still damp and smelled. We were very disappointed in our stay this time. Perhaps we had an older room? I don't know. We like the proximity to Epcot but may have to consider something else next year. September 29, 2013
Rated 1 out of 5 by So bad we left early and still had to pay for the day we didn't use. The wait to check in was long. Once we got to the desk they told us that we didn't have the king size bed we opted for. We also paid for a Epcot view that they gave us on the third floor from witch you could no even see Epcot so we asked to get moved to a higher floor and that they could do but we lost the balcony we wanted but still got charged for it. When we do get into our room the temp was set at 75 but the room was in the 80's. We had to turn the ac down all the way to get the room comfortable. The walls had marks all over them and the bathrooms are outdated. Once we did go to sleep we got woken up 3 or 4 times over the night because the walls are paper thin. September 29, 2013
Rated 1 out of 5 by Hotel needs work The hotel rooms were dirty, staff did nothing about. Made several requests that were not done. Messed up reservations. Hotels needs major renovations, dirty dishes left in room, mold in rooms, September 29, 2013
Rated 1 out of 5 by rooms need to be upgraded Counter and tile floors stained. Made the room look dirty. Carpet faded and frayed. Chairs small holes. One cup coffee maker with a 2 inch round basket and the hotel provided 4 to 5 inch round pod. Unbelievable. Very shabby looking in the east wing. September 27, 2013
Rated 5 out of 5 by attractive hotel/grounds, convenient, and excellent staff The lobby and rooms are tastefully decorated, sparkling clean and the grounds were beautiful. It was so convenient to be able to access two parks on foot but the one thing that stood out on this trip was how accommodating the staff was to me. They helped make this one of my best mini vacations. I would love to come back. September 26, 2013
Rated 5 out of 5 by Perfect Hotel This hotel was perfect in terms of location and facilities. We stayed for our honeymoon and could not have been happier. Our view of the Boardwalk and Epcot fireworks were perfection. Justin on the Concierge desk could not have been more helpful!! Hopefully we'll get the chance to come back and stay again. September 26, 2013
Rated 5 out of 5 by Exceptional Service We booked the Dolphin for a relaxing 4 nite stay. It was our first time away together in many years. We were upgraded and treated very well. Our room was wonderful. This hotel and the Swan are both very pretty properties and located right on the lake by the Boardwalk, Beach Club, and Yacht Club. Walking dstance to Epcot. So many places to see, restaraunt chocies, and other amenities nearby. Great location. September 26, 2013
Rated 5 out of 5 by Great Hotel, Outstanding Staff Highly recommend the Dolphin or Swan Hotels. We had a wonderful week, and enjoyed the hotel amenities, location, and easy access to all the Disney parks. September 24, 2013
Rated 3 out of 5 by Great swimming pools, small outdated bathroom. The room was comfortable and clean. The bathroom was cramped and quite outdated. Our room also had an odd smell to it. That was topped off the second night by someone throwing up just outside our room and the smell remained in the hall the remainder of the stay. The amount and variety of restaurants and shops right on the property was great and the quality of the food was good. Convenient transportation to Disney properties through a fairy and bus. Swimming pools were great. September 23, 2013
Rated 5 out of 5 by Thank You Staff was extremely helpful and accommodating. September 22, 2013
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