Rated 2 out of 5 by David61 Bad weekend
Very poor maintenance worker Friday night, didn't know his job about HVAC. Told me rooms have no heat and would have to live with it using extra blankets. With 45years experience with HVAC, I knew he was not telling the truth or didn't care. We suffered with the cold all night. Saturday I call maintenance again this time they sent an experienced HVAC, Who knew like I did that the valve was stuck and not stopping the cold water from the chillers. He turned off the cold water valve and the temp was fine for Saturday. Please train your staff correctly. AC filter was disgusting filthy not changed in long time.
February 18, 2013
Rated 2 out of 5 by colela The bed was comfortable
I had 3 reservations and was told I would get new keys under the door at the end of each reservation, only happened one time. I requested early check in, did not happen. Room keys did not work on a daily basis, the hallway and our room smelled of bad soy sauce the 10 days we were there. The phone had a blinking light our entire stay. We had to go out of our several times and go to the desk to request new keys. I have to pay for 2 bottles of water every day?!? Your hotel is concerned about recylcling, what do you do with all of those empty bottles? No maid service every day is fine, but we ran out of toilet paper, coffe, trash was overflowing . I had to go to the desk and ask for my $5 coupon 2 times because it was not delivered. A huge lack of communication between staff and management. I feel sorry for the maid service, they all seemed very pleasant and courteous but there is a language barrier.
July 14, 2012
Rated 5 out of 5 by traveler0077777 Review
Good accommodations for conferences
June 6, 2014
Rated 1 out of 5 by Laura82 Not up to Disney standard
I was a guest for a national professional convention. I arrived early and found staff very attentive. Once the crowd came service declined. Wait staff during paid breakfast and lunch sessions were rude and not attentive to basic requests. For the price and a supposed upgrade the bathroom was extremely small making it impossible for more than one person to be in the area at the same time. Final problem morning of discharge someone had sprayed a substance in the hallway outside my room. It smelled of paint thinner or some type of petroleum based substance. I notified the management and safety staff since I experienced burning of eyes throat and nares. No one called to check on me afterward or advise me of the outcome. I had expressed concern not only for myself but for the health of other guest especially a small child. Room was dated moderately clean but not up to what I would expect of a Disney venue. Over rated over priced and potentially unsafe.
May 5, 2012
Rated 5 out of 5 by Dstaus Todd English's Blue Zoo Restaurant
This was by far the best meal and experience I have ever had the privilege of enjoying in my 50 years of life. We had a group of six and considering it was New Years Eve was prepared for average service and longer wait times on food courses. Wow, was I wrong!! We were seated at our reservation time and our server- Karen was more than I could have hoped for and added to our experience by suggesting and interacting with our entire group. She was assisted by Said who expertly prepared the whole fish right in front of the table. We were checked on several times throughout the meal by Gary the Assistant General Manager to make sure all was good. Good?? It was superb!!! You have to make plans to dine here. Worth every penny!!!
January 1, 2014
Rated 1 out of 5 by LLG66 No customer service
I was at the Dolphin for a convention and was very disappointed with the service. My room was never cleaned before 4:30PM even after a request for 2pm - except on day of check out (11am) when there was a knock at 9am.
Desk chair in room was broken - arm was on the desk - it was moved for cleaning but never fixed.
Restaurants were under staffed so we waited at least 30 minutes to have our order taken and wine was warm.
At checkout I said I was disappointed and was asked if I wanted to talk to a manager - I said yes, but was then told manager was too busy to come out - really!
August 14, 2013
Rated 5 out of 5 by R0ger Close to Epcot, Good Conference Center
We styed at the Dolphin as part of the International Society for Biological and Environmental Repositories meeting. In addition to providing a good meeting site, it placed us very close to DisneyWorld main street and Epcot and within free transportation of Magic Kingdom and Animal Kingdom. Lovely setting, mice hotel.
June 3, 2014
Rated 5 out of 5 by Clarkeberry Outstanding Location
Watch fireworks from your window as you prepare to take on the world at EPCOT, only a short walk or boat ride away. Or perhaps you'd rather stroll around and see what Hollywood has to offer - a little trip down memory lane, reliving the childhood joy of amusement rides and competition with well known characters or experiencing how the magic is created. Travel via easily available on site transportation to the truly Magic Kingdom or the largest area wildlife preserve in the US by visiting Animal Kingdom and learn about the cultures and creatures of Africa and Asia. With a stay at the Dolphin you can have it all and luxuriously relax at the end of the day enjoying superior amenities and cuisine knowing that you'll awake to see the Eiffel Tower outside your window with the promise of new adventures awaiting. The Dolphin offers you the world and delivers!
May 1, 2014
Rated 1 out of 5 by SarfTravel Filthy Hotel and Service
I paid extra for Resort View and never got one. I was put on a floor that was scheduled for renovation. When we returned in the evening the entire floor was begin renovated and our room was sealed. I can provide pictures of room and floor we were put.
December 3, 2011
Rated 5 out of 5 by Oooooooo The dolphin hotel was wonderful.
We enjoyed every momment of our stay at The Dolphin Hotel and can't wait to return again. We are planning a return visit for sept. 2014.
Every area of the hotel is superb. We found all employees of the hotel accomadated everything we needed with professionalism and efficiency.
SPG benefits were outstanding.
March 20, 2014
Rated 1 out of 5 by Roomadump What a dump
Room was musty bathroom tiles disgusting inefficient air conditioning soft mushy mattress need I say more
August 10, 2012
Rated 2 out of 5 by Pass2srf What happened to Creating Magic?
I just read Lee Cockerell's book Creating Magic. I did not find it accurate with my stay.
1) The Hotel lobby had a "musky" smell, which many of my coworkers also attending the meeting held there smelled. 2) Our check in took extremely long.
3) On my 2nd night there I awoke at midnight due to multiple bangings and door slamming in the room next door. I got out of bed to go check only to find a housekeeper cleaning the room at that late hour, and doing it very noisily. She just glared at me when she saw me poke my head out of my door.
January 6, 2014
Rated 2 out of 5 by Ramona1957 Very dated
Room was hot when we arrived and when we turned the bed down hair was I. It. We called front desk and was told they couldn't move us to another room because they were sold out so we left and they sent someone to fix ac and we had them change sheets. The parking was out if site 26 dollars to valet and 16 to self park we are wheelchair parking and all Disney hotels give you complimentary parking but not Starwood will never go there again hotel is old and dated not at all what we expected on Disney property
May 26, 2014
Rated 5 out of 5 by MJ919 This hotel has a great staff in many areas
When u 1st pull into the Dolphin - the valet greet u and assist u with car-luggage - the bellman staff are great as to service & info. We especially are fond of Seth. The front desk staff try to register u asp. The Spa staff is especially trained and treat u well! Blue Zoo Staff will see that ur experience is a great one!
May 31, 2014
Rated 3 out of 5 by MSMT Loved the pools
I had high expectations, and unfortunately, it was not met.
June 2, 2014
Rated 1 out of 5 by jemctag Worst SPG experience in a loooong time
Where to start? Ah the beginning. Now I have stayed at the dolphin numerous times in the past and expected a similarly good experience. When my car pulled up to the front I had to approach a valet to get a luggage cart. Nice welcome? Front desk experience was horrible. It took at least 20 minutes to check in- even in the spg line. Most @wood hotels pre check platinum guests. Not here. No recognition until I asked about the platinum amenities. Was told my room was almost ready. Almost meant 2.5 hours later and 1.5 hours after check in time. Front desk manager was ineffective. In the meantime, we went to the pool bar for a late lunch. Extremely overpriced. $8 for a $2 NYC pushcart hot dog which would have been much better. What's up with the pita chips? Fries cost too much? Come on. Oh, and don't ask for Dijon mustard or onions because either the server isn't allowed to get a side of onions and I was told that Dijon mustard doesn't go with anything on the menu. Hello? Ever heard of a hamburger? When asked to speak with a manager, both the onions and Dijon emerged.
The room. No robes. Took 3 calls over a 45 minute period to arrive. Unlabeled hair conditioner in bathroom. Please don't tell me they consolidate toiletries. Phone chord was faulty. Not good for calling room or guest services. Room service which we had for night time snacks one night and a breakfast was good.
Shula's steakhouse was, well Shula's. Excellent. Dinner for 6- $800 including tip but worth it.
Lobby entertainment duo were very good. Ceiling in the lobby looked like several grandmother's bras strung together. Lobby seating was both comfortable and convenient.
Pool area was lovely as usual except for the annoying DJ wannabe conducting kids games who you could hear all afternoon.
Overall a disappointing experience compared to previous stays here and my other 500+ Starwood stays. Either poor hiring choices or lack of appropriate training or both.
Yes, this review is harsh, but considering my other reviews here and on other sites, it's very fair and representing my experience. Your mileage may vary. I'm officially at the end of the road with this resort.
April 13, 2012
Rated 1 out of 5 by Vermonter This hotel doesn't care about Lifetime Platinum customers
On check-in, my SPG Lifetime Platinum status was ignored. I had to ask if an upgrade was available, and the desk clerk grudgingly found one for me after originally telling me that no rooms were available for me yet. The upgrade room had a horrible, rancid, musty smell that burned my nostrils. I complained and was finally moved to a room that did not smell bad. The final insult this hotel delivered was when it cheated me out of 6,000 Starwood points. My bill was $4,500, the hotel's own folio promised me 9,700 points, but the hotel actually delivered 3,700 points to me. I've complained, they admitted they made a mistake...but why should I have to work so hard to get a hotel to deliver what was promised to me? High prices, indifferent service, avoid this place if you can.
November 4, 2012
Rated 1 out of 5 by Disappointedatthedolphin Total Disappointment
We checked in around 2:00 and was told our room wasn’t ready yet. Upon giving my credit card, I was told that there is a mandatory resort fee of $14 dollars per a night that included two bottles of water and access to the spa. I didn’t understand why that was a mandatory charge. However, if I would sign up for the Starwood Preferred Guest program, they would waive the fee. I thought this was a form of arm twisting which made me feel uncomfortable but decided to just give in after questioning this policy several times and a line behind me had started forming. They explained to us that they would call when the room became available and suggested to go have lunch somewhere. After having lunch and never receiving a telephone call, we decided to go back to the hotel and try again. It was now 3:10 and they told us that even though check in is by 3:00, there is no guarantee. They told us that the room is still “pending.” Since this was becoming a bit of a hassle, I asked them if they could please pinpoint a time the room would become available by speaking to housekeeping directly. Finally after 30 minutes of standing there at the front desk, the person came back with a key for our room. Now we felt everything would be better since we were on our way to the room. As we walked into the room, a very strong odor smelled of urine that was unbearable. In addition, the toilet seat was covered in small hairs. We couldn’t stand it anymore and called down to the front desk to request another room. They did have another one so I went down to change the keys. They never even offered to bring up the keys for the new room. Actually, this was a good thing because the smell was so bad that we would have been waiting in the hall for the employee. The next room was better and more in line with what we were expecting. However, the next morning, breakfast was a disaster. We went down for a late breakfast in the restaurant downstairs in the Dolphin and was seated with a smile. After fifteen minutes of dining, we decided to go back to the buffet only to find it was gone. The bowls and plates of food were already loaded onto the cart. When my wife asked what was going on, she was answered by a very rude and obnoxious chef. My wife felt humiliated and decided to simply return back to our table. The manager came out and told us that the hostess and the waiter should have told us when the buffet was going to end, but they hadn’t. At $20 per person, you would think it would be rule number one, to inform each and every guest when they would not be able to make any additional trips to the breakfast buffet by a certain time. This was the first time we stayed on the Disney property and have regretted the decision every since. Not only would I not recommend this hotel to anyone that I know, but I, myself, will never go back. This was a very bad experience that I would never want to go through again.
September 6, 2012
Rated 1 out of 5 by steph68 Sad
I have stayed several times at the dolphin in fact I was there in September of 2012 and all was great, however a month later and it seems things are falling apart. An hour after check in we had to change rooms because of the clogged toliet and tub the main door you had trouble opening, missing towels and bath mat and new room was not much better then trying to leave the resort my room key would not let me out of lot so had to walk back to hotel to correct issue what was offered was a free breakfast.
October 31, 2012
Rated 1 out of 5 by 3ofus more interested in filling rooms than comfort
5 of 6 nights, we were on same floor as a very loud group of teens who were yelling in the halls and banging on doors, including ours. Each night we were up from 11pm to 2 or 3 am waiting for security to address the situation. The group had chaperones who did nothing, hotel staff was often unresponsive to calls or said "there's nothing we can do". The last night, it was suggested we could change rooms, but then the manager said they were at capacity and were aware of the problems with the group.
July 26, 2013
Rated 1 out of 5 by Tinmarhar Disappointing
Overall, I was disappointed in my stay. The food is overpriced, there was a dustball and random hair in the bathroom upon arrival, the water pressure always dropped in the shower regardless of when I was showering, there was a hair in my food from the buffeteria (and the cashier had a horrible attitude), and the hotel bill was a debacle. I am not normally a Negative Nelly, but my experience with Walt Disney World Dolphin was subpar. I expected so much more because of the name and the cost for staying there. I had no options for alternative accommodations since my conference was being held there. Otherwise I would have stayed somewhere's
November 21, 2012
Rated 5 out of 5 by SafariSally The staff is amazing.
No matter what our request was, the staff was always helpful and pleasant. We would like to especially mention Laura (concierge) for all her assistance.
May 30, 2014
Rated 5 out of 5 by JakieSami Love the hotel
I would recommend this hotel highly. Overall I had a great experience. The staff was very helpful and polite. I did have a bath tub drain that could have been cleared out. It took the water forever to drain. I know I could have called about it but it was really a minor issue. I had trouble being able to control the a/c system. It was pretty cold in the room and turning the thermostat up didn't help. I just threw on more covers. :-). I do think all hotels, not only yours should have a 1 person less expensive price though. I did have to pay the same as if another person was with me. One person doesn't require the work of multiples.
December 27, 2013
Rated 5 out of 5 by HR2014 Loved my stay again
Clean Rooms, Friendly Staff, Restaurants, Beautiful Landscaping, Pools, Location. what more is there? I have stayed at this hotel 3 times and have had wonderful experiences each time. The room is very clean and comfortable. The elevators are fast. The staff is very friendly. The food was good and there was a wide selection. All staff members would greet me in the halls and have smiles. I attended a conference for a week and the conference rooms and food were great. There were lots of walking trails and comfortable places to sit and relax. I can't wait to return again! Thank you Dolphin!
March 17, 2014
Rated 5 out of 5 by becky great hotel
great location, have stayed there twice and both times they have been amazing, the staff is wonderful, the resrutants are ok, the foutain is ok but some staff have no personality, the market resturant is amazing great brunch buffet. the staff is great you go once and they remember you the next breakfast and what you want to drink or eat. the picabu is not great food was sitting there from lunch to dinner ( 8 hour space). the pools are wonderful. the beach is lovley. the views are wonderful too. im really impressed with everything.
the only thing is when theres a convention going on it really takes away from a hotel. it feels more like your an outsider.
May 11, 2013
Rated 5 out of 5 by Jenniferc Not given a good rate
I stayed here for 3 days with 2 rooms booked at a rate of $139 a night for each room, which was a great rate. However when we got bumped from our flight on the way home we decided to stay 3 more days but they could not give me the rate I had just got 1 day after I checked out. They wanted $249!!! So dissappointed we could not stay there for the 3 extra days. The prices also went up at piccabu, and they now charge a service fee for them to bring it to your table.
November 9, 2011
Rated 1 out of 5 by 72YEAROLDTRAVELER I WILL NEVER AGAIN STAY AT THE DOLPHIN OR THE SWAN
#1: MY WIFE HAD AN OPERATION 3 WEEKS BEFORE OUR ARRIVAL AND NEEDED A WHEELCHAIR WHEN WE CHECKED IN ON 12/30/11 AT 2:30PM. THE ENTIRE HOTEL DID NOT HAVE ONE SINGLE WHEELCHAIR TO GET HER TO THE ROOM.
I PUT HER ON THE BAGGAGE CART SITTING ON ONE OF OUR SUITCASES WHILE SHE HELD ON AND THE BELL BOY TOOK IT VERY SLOW FOR HER.
#2: THE ROOM, #4025, WE WERE ASSIGNED WAS A TOTAL DISTANCE OF MORE THAN 350 FEET FROM THE FRONT DESK TO THE EAST ELEVATORS AND FROM THE ELEVATORS TO THE ROOM. I'M IN CONSTRUCTION, SO I KNOW MY MEASUREMENTS.
#3: WHEN WE ARRIVED AT THE VERY SMALL ROOM #4025, COSTING US $480.92 PER NIGHT, WITH BREAKFAST, THE BATH ROOM TOILET/TUB AREA WAS SO SMALL YOU HAD TO STAND ON THE OTHER SIDE OF THE TOILET, TO CLOSE THE DOOR!!! WE HAVE BEEN ON MANY CRUISE SHIPS WITH BIGGER BATHROOMS THAN THIS!!!
THE ROOM COULD NOT REALLY BE CONSIDERED SPACIOUS AND IT HAD A SMALL BALCONY. THE BEDS WERE VERY GOOD.
#4. WHEN WE TRIED TO USE THE SAFE IT WOULD NOT CLOSE AND LOCK. WE CALLED SECURITY AND THEY HAD TO SPEND A HALF HOUR TRYING TO GET IT TO WORK PROPERLY.
I THEN MADE ARRANGEMENTS TO RENT A WHEELCHAIR FOR HER FOR THE WEEKEND AND HAD NO PROBLEM WITH THAT RENTAL FROM AN OUTSIDE AGENCY.
#5: THE RESTAURANT PRICES ARE OUTRAGEOUS!!!! WE ARE ORIGINALLY FROM NYC AND KNOW EXPENSIVE RESTAURANTS BUT THIS WAS OUTRAGEOUS. ON 12/31 WE ATE IN THE BLUE ZOO. IT IS SO DARK IN THAT ROOM THAT 4 OF THE 6 OF US NEEDED A FLASHLIGHT TO READ THE MENU. THE RESTAURANT DID NOT HAVE ANY AVAILABLE AND FORTUNATELY, MY WIFE HAD A SMALL ONE IN HER BAG AND THE OTHERS USED THE LIGHT FROM THEIR CELL PHONES!!!! THIS IS RIDICULOUS.
#6: THE ROOM WAS SUPPOSED TO BE PROVIDED WITH TWO BOTTLES OF WATER EACH DAY. I HAD TO CALL ROOM SERVICE BOTH DAYS TO GET THE WATER DELIVERED!!! FORTUNATELY, THEY DID NOT TRY TO BILL ME FOR THE WATER WHICH WAS SUPPOSED TO BE PROVIDED FREE.
#57: BE ASSURED THAT I AM ALREADY TELLING ALMOST EVERYONE THAT I TALK TO NOTTTTTT TO EVER STAY AT EITHER THE DOLPHIN OR THE SWAN. SOME OF OUR FRIENDS WERE AT THE SWAN AND HAD THE SAME COMPLAINTS!!! SO FAR I HAVE SPREAD THE WORD TO AT LEAST A DOZEN FRIENDS AND BUSINESS CUSTOMERS. TRUST ME ON THIS.. I WILL CONTINUE TO BE VERY VOICIFEROUS ABOUT THESE HOTELS.
IN ADDITION, I WILL BE POSTING A SIMILAR REVIEW ON OTHER TRAVEL SITES ABOUT THESE PROBLEMS. I CAN PROVE EVERY ONE OF MY STATEMENTS AND HAVE NO FEAR OF ANY RETALITORY LEGAL ACTIONS.
OUR CONFIRMATION WAS #318607431
January 15, 2012
Rated 1 out of 5 by Steve15 Dolphin has disappointed
I stayed at the Dolphin resort. I had two email confirmations of balcony room upon arrival I did not have a balcony room. The front end could not accommodate the confirmed arrangements. The reservations front end supervisor was direct and firm. The Director of the front office (Travis) did not explain why I did not get my confirmed room nor did he return any of my phone calls. He also stated false information in an email to me. I had to change my plans and agenda to stay here because of the lack of their staff to accommodate what was confirmed.
March 27, 2014
Rated 2 out of 5 by JohnFromPeoria Musty Room, no follow-up
From the moment I arrived in my room, I noticed a distinct musty, almost moldy smell in my room. It was coming from the air conditioning unit. I called front desk, and they said the would send somebody up to change the A/C filter. When I came back from my day of meetings, the room had a medicinal smell, almost like Vic's Vapo Rub. The next day, the musty, moldy smell returned. Very unpleasent room. Choose a newer hotel.
September 10, 2012
Rated 5 out of 5 by HEIDI007 Dolphin
My husband sent my daughter and I for a week at Disney to celebrate her birthday! We had a wonderful week! We especially appreciated the always open Picabo restaurant! It was so convenient when we needed a meal/snack at an odd hour. The staff was always attentive. And of course we loved the birthday dinner we celebrated at Shula's! (20th. birthday)
May 25, 2014