Rated 5 out of 5 by Masonfamily4 Bianca at check in is an asset to your company; and I have never met her before Friday!!!
Bianca went above and beyond! She truly is an asset! Pleasant smile from the start, And very at tentative to our needs
April 8, 2015
Rated 4 out of 5 by IslandGirl758 Comfortable Stay
My stay at the Walt Disney Dolphin was good. Staff were pleasant and professional; room was clean and comfortable (seemed a bit in need of an update); lobby and guest areas met my expectations. I was pleasantly surprised that the hotel had a self-serve guest laundry which was very useful. The internet connection was ok (it dropped quite a few times during my stay). I would stay at the WD Dolphin again.
April 7, 2015
Rated 2 out of 5 by WO80 Non-responsive and non-accountable staff
We booked here due to location (proximity to Epcot and Hollywood Studios), and that is one of the only things this hotel has going for it besides a nice pool area set up for the kids. Since you advertise that you are part of Magic Hours and the Disney transit then your staff needs to be in sync with Disney on this in full. We had multiple issues here on multiple days- not due to Disney transit, but rather due to Dolphin staff not being up-to-date each day with the transit schedule and status for that given day. Each day, they provided a generic response that ended up being completely wrong. Just one example- the concierge said there is a Typhoom Lagoon bus specifically going there. We waited an hour for it with little kids and no bus. Finally we asked the Blizzard Beach bus driver of they could give status and she said no buses were going to Typhoon Lagoon that day. We had to take 2 cabs to get there instead and it cost $35. Another example- we waited over an hour and a half for a bus to get to the 7am Magic Hour... By the time we got to the park it was 8:30 and we completely missed it. The Dolphin hotel staff just kept saying the bus was coming, giving generic time answers, rather than taking the time to call to find out what was going on so we could seek an alternate method. When you are traveling with little kids whose main interest is only the parks, this makes these situations even more difficult. But what really was the most aggravating in all of this is that The Dolphin staff is unresponsive to issues and tries to pass them off on Disney. There is no ownership or accountability here. Every contact we had to try to address this with Dolphin staff while we were there was brushed aside. The couple times we did get a response it was generic on Twitter and the hotel blamed it on the Disney transit system, rather than truly listening that the heart of the problem is with lack of knowledge and communication between the Dolphin hotel staff and its guests about the transit system they advertise being a part of. It's better to say "I don't know" and give an honest answer than to guess and not verify. When we were given a phone number by guest services to speak with a manager at the hotel while on site it went to a generic voicemail box and we never received a call back. What the other review sites mentioned about the caveat for staying here is true - this is a far cry from other experiences. I do see on your site that someone comments back to reviews on this site - it's sad that this is the only means of communication with guests about issues (post-fact and to try to manage your social reputation) rather than directly addressing them and trying to find a solution for guests when they are actually staying with you during their experience. Poor show overall and left a bad taste- if someone actually responded and tried to take the time to address and improve our recurring issues while we were there the outcome would have been much different. We won't recommend.
April 6, 2015
Rated 5 out of 5 by Disneyjunkie A Perfect Escape
Can't wait to come back! We loved everything about this hotel (except perhaps the cheerleaders who were there on convention during the arrival day at this hotel). Great location, luxury, and convenience. Staff was wonderful. The white sand beach is so relaxing. I'm so excited to come back in a few years to Disney again and stay here!
April 3, 2015
Rated 4 out of 5 by JulieM0906 Jonathan Reynolds ROCKS
Hi....I am a SPG Gold member and wanted to mention that absolutely EXCEPTIONAL customer service that I got from Jonathan Reynolds. Knowing that I was going to be here for 8 nights and that with teenage daughters I could use more room he went above and beyond coming up with options for me even though the hotel is completely booked and crazy with it being Spring Break and Easter. It's people like Jonathan that make coming here worthwhile.
March 30, 2015
Rated 1 out of 5 by Cmfm The worst hotel I have ever been
My 5-day stay at the Dolpine was awful! For the price I paid, I was expecting much luxury hotel and services. My room was house kept only one time! Except for removing the trash, all other cleaning services were performed once! The key card even stopped working once. Dolphin hotel no more!
March 26, 2015
Rated 1 out of 5 by ken1324 Disappointing service
I was disappointed in my stay. The hotel was similar in quality to the lower end disney resorts (very much like the Disney Coronado)--but much more expensive--and with no free airport shuttle. But, what disappointed me the most was the hotels refusal to allow me a 1 hour extension on check out time. I explained that I had a meeting presentation (our medical society meeting was at the hotel)--and the one hour extension would make things much easier on me. The refusal to offer even a minimal accommodation was frustrating--Actually, it is the only time I have ever been refused a one hour extension on check out time at any hotel I have ever stayed at.
March 4, 2015
Rated 2 out of 5 by Crit Needs work
Clear that the property needs renovation.
February 16, 2015