Rated 5 out of 5 by KASHA123 Great location
This is the best hotel for Dinsey's Epcot.
February 1, 2016
Rated 1 out of 5 by DeeNo Uncaring and Filthy
Dolphin Hotel at Disney World was a total mess. The staff checked me into room 4036 overlooking the garbage sorting area. No view just the stench and garbage. I went down to the desk and asked to be moved (remember this is a vacation). they moved me to room 4045 and charged $100 for doing so (this room had not had its tub cleaned). The staff could of cared less about their guests. In fact your are only something to get through until quitting time. The Hotel is quite shabby.
January 31, 2016
Rated 5 out of 5 by AustinMom Excellent location for Disney visit
Our room was one that had a balcony which was a nice feature. We came for a Disney trip and loved being so close to Epcot that we could walk home from there in the evening, and the other times we took the boat shuttle. They have bus shuttles to all the other Disney parks and you have access to the extra Magic Hours like the regular Disney properties have. Take advantage of the extra hours, because even though it was a holiday weekend, going early makes all the difference. They have a beautiful pool here also if you need a Disney break. The front desk staff was very nice and the rooms are clean, good size and nice too.
January 24, 2016
Rated 2 out of 5 by jmrtravels Long in the tooth
This hotel was probably great in the 80's - but it is showing it's age, and the high traffic of visitors. Colors are dated, rooms are in need of an update, and the bed was so bad, I actually had problems moving until I finally slept in my own bed.
January 22, 2016
Rated 3 out of 5 by uc113 Nice property, bad customer service and hotel services
We have stayed at the Swan and Dolphin numerous times over the years. We are loyal Starwood members. Lets start wit the good, very nice hotel, clean room, and all the perks of Disney Transportation.
Lets get to the bad; This may say Disney Swan and Dophn but by no means do not expect Disney customer service. The front desk people were by far the rudest I have ever encountered. Neither my wife nor I were greeted nicely or even recognized as SPG members. Their staff definitely need to be trained by Disney to realize what good customer service is. The resort Fee of over $25 with taxes for internet that would not stay connected and when it did was very very slow, to the point it was not worth even trying to stay online. The television service was equally as bad. Despite listing numerous channels they would come in blurry then the no signal on the TV would appear. This has been a problem for at least 4 years as this is the third time we have stayed there using our points in 4 years and it has always been a problem. Getting back from the parks late at nigh and wanting to unwind to have barely any TV or internet was very disappointing and calling maintenance at midnight was not an option. If they wish to be a high end hotel they need to step up up their game. Train their front staff with good customer service skills and update their internet and tv amenities. So for over $75 all I got for my resort fees were 6 bottles of water. Feel like my I wasted 30,000 SPG points. Extremely disappointed.
January 18, 2016
Rated 1 out of 5 by Denyse22 Such a let down
I have never been so dissapointed with a hotel. We typically stay at The Shades of Green, but since we have been Starwood members, we are trying yo utilize Statwood properties. Check in took almost an hour, only to find out our room wasn't ready- so we had to wait another 1 1/2 to get our room - ( it was like 5:15 when they called us)- then there was just a million excuses as to why it was t ready- then the room was musty, shower had some rust or something very unattractive in the corner- stained tub, and finger printed windows. The pool slide closed at 5:00, so the kids didn't get to use it- and bar and restraraunt prices were quite inflated. Lastly ferries to Epcot seemed to be fat and few between, got down to get to Epcot early ( 7:30) and the ferry didn't arrive until 8:00- seems weird for park opening to not have more scheduled pick ups -There was no personal attention, no thank you, no recognition of our celebration- just an overall disappointment!
January 8, 2016
Rated 5 out of 5 by carravan Great Location, Great Hotel
Evrything was perfect. We had a room at the Dolphin, it looked like it was brand new and had great amenities. I found the location very central to anything. Of course all of Disney is at your doorstep, but once I would put a restaurant or other attraction into my phone gps, it seemed like everything was under 4 miles away. Very easy to navigate and that is what I want when visiting in Orlando. The staff was happy and always willing to help.
January 7, 2016
Rated 1 out of 5 by Rosefamily7 Horrible Experience
I booked 7 rooms for my family and there were major problems with 5 of them. Red ants, roaches and water bugs. The rooms smelled like smoke, some like water mold. The staff took forever to respond. I requested a manager twice and never got to speak to one. It should NOT be a Starwoods hotel
January 2, 2016